Provide reporting and analytical insights for the assigned business team (e.g., Customer Service, Enrollment)
Utilize data from multiple sources to create reports and analyze data to provide proactive recommendations
Collaborate directly with Leadership Teams to recommend and support data driven solutions
Develop solutions to strategic business challenges through analytical techniques and deliver actionable insights
Create operational and ad-hoc reports and data extracts to support business processes and servicing
Regularly monitor business performance indicators to identify opportunities for improvement
Provide insight into how changes in strategy, process and technology will impact the business and monitor impacts with leadership and planning teams
Generate insights, trends and actionable recommendations leading to implementation of initiatives and projects across the Customer Support Center
Utilize tools such as SQL Server, Excel, and proprietary reporting tools for data analysis and reporting
Participate in business and product requirements and specifications and make recommendations related to proposed solutions
Collaborate with internal stakeholders to understand the business problem and provide flexible, actionable data analysis
May design, configure, test, implement, enhance, and support department SharePoint sites to meet internal needs
Requirements
Candidates applying to this position must live within 3 hours of the Omaha, Nebraska metro
Bachelor’s degree or equivalent
Up to 2 years' experience in data or statistical analysis
Knowledge of SQL and/or data analytics
Experience using analytic tools such as Power BI and R
Skilled at writing queries, report writing and presenting findings
Strong analytical skills with the ability to collect, organize, analyze, and disseminate
Strong oral and written communication skills
Highly effective presentation skills
Strong analytical, problem solving, collaboration and technical skills
Ability to translate complex data and analysis into business language
Experience with dashboard development (preferred)
Health Insurance industry experience (preferred)
Based on area of assignment may be responsible for design, configuration, testing, implementation, enhancements, and support of department SharePoint sites
Experience using SQL Server and Excel and proprietary reporting tools integrated in business applications
Benefits
Remote flexibility (Work at Home - Nebraska)
Occasional visits to the office
Opportunities to grow personally and professionally
Support to build a meaningful career
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisstatistical analysisSQLPower BIRreport writingdashboard developmentdata analyticsdata extractionanalytical techniques