Blue Cross and Blue Shield of Nebraska

Customer Support

• Handle incoming phone calls and be the primary customer interface for inquiries.
• Inform and educate customers and serve as member advocate.
• Use established best practices, attend ongoing training and utilize resources to navigate insurance.
• Research customer information utilizing appropriate systems to effectively respond to and resolve issues.
• Comply with State and Federal regulations and stay current on policies to support customers.

Customer Service Representative

Security Engineer

• Support the design, implementation, and operation of security controls across endpoints, networks, cloud, and identity
• Partner closely with Security Operations, Infrastructure, and Application teams to reduce risk, respond to threats, and improve security posture
• Help define, implement, and maintain secure Azure configurations and guardrails
• Support cloud security posture management (CSPM) improvements by reviewing findings, validating risk, and partnering with engineering teams on remediation
• Assist in managing Azure Web Application Firewall (WAF) policies, including rule tuning, exception handling, and change coordination
• Support Azure Front Door configurations and security controls, including routing rules, TLS/certificate considerations, and integration with WAF policies
• Monitor and investigate cloud security alerts and signals
• Contribute to vulnerability management in cloud workloads by helping prioritize fixes
• Work with application and platform teams to enable secure deployment patterns
• Assist with incident response activities involving cloud services by gathering evidence
• Maintain clear documentation for cloud security configurations, standards, and operating procedures
• Assist with security assessments for third parties and new technologies.

Associate Cloud Security Engineer

Cloud Engineer

• Azure Cloud Networking — Design, deploy, and manage Azure vWAN, VNets, ExpressRoute, VPN gateways, and hybrid connectivity.
• Architect multi-cloud patterns across Azure.
• Palo Alto Next-Generation Firewalls — Manage NGFW policies, Panorama, GlobalProtect VPN, network segmentation, and Zero Trust enforcement across on-premises and cloud environments.
• Routing & Switching — Configure and optimize BGP peering (eBGP/iBGP, route maps, communities), OSPF, VLAN design, route optimization, and Layer 3/4 troubleshooting.
• Infrastructure as Code & Automation — Build and maintain infrastructure using Bicep, ARM templates, Python, PowerShell, and GitHub Actions CI/CD pipelines.
• AI-Augmented Engineering — Leverage GitHub Copilot, Microsoft Copilot, and internal AI agents daily for troubleshooting, documentation, code generation, and incident triage.
• Actively contribute to the AI Community of Practice (AI CoP).
• Network Observability & Monitoring — Implement and manage monitoring with SolarWinds, Azure Monitor, Network Watcher, traffic analysis, and root cause analysis (RCA).
• Security-First Design — Collaborate with Cybersecurity on micro-segmentation, private endpoints, NSGs, and ensure HIPAA and SOX compliance across all network architectures.
• Disaster Recovery & Resilience — Develop and maintain DR plans, high-availability architectures, and failover strategies across hybrid environments.
• Collaboration & Mentorship — Work within Agile frameworks (Scrum/Kanban), partner cross-functionally with Managed Services, Cloud Engineering, and Application teams. Mentor peers and share knowledge.
• On-Call & Incident Response — Participate in a 24×7 on-call rotation. Drive P1/ P2 rapid resolution, conduct post-incident reviews, and produce RCA documentation.

Support Engineer

• Serve as primary escalation point for day-to-day operational issues across the IT Service Desk and Vendor Platform Operations teams, triaging incidents, coordinating cross-team response, and making resolution decisions before escalating to management.
• Leverage AI tools (Microsoft Copilot, Copilot Studio agents) for ticket triage assistance, meeting summarization, vendor communication drafting, metrics trend analysis, knowledge base query resolution, and incident status generation.
• Own and maintain operational dashboards (Power BI) — MTTR, SLA compliance, ticket volume trends, first-contact resolution, sprint velocity, backlog health, vendor performance — presenting insights and recommendations to leadership.
• Manage internal and vendor tickets including escalations across enterprise healthcare and business platforms.
• Perform research and root cause analysis to gain historical knowledge, identify recurring incident patterns, and provide data-driven recommendations for resolution and prevention.
• Maintain point-of-contact lists and escalation procedures for internal teams and all platform-related vendors.
• Oversee IT Service Desk queue operations — ticket triage, SLA adherence, employee onboarding/offboarding provisioning workflows, PC refresh lifecycle, endpoint management, and access request fulfillment.
• Own and maintain the enterprise IT asset inventory in the CMDB/asset management system — ensuring hardware, software, and licensing records are accurate, current, and audit-ready.
• Manage the software and service renewal lifecycle — collecting vendor quotes, coordinating with Vendor Services for contract review, submitting requisitions through the procurement system, and ensuring renewals are completed before expiration.
• Track software license utilization and compliance — identifying unused licenses for reclamation, flagging upcoming expirations, and providing cost optimization recommendations to leadership.
• Coordinate the annual PC refresh program — maintaining the refresh schedule based on endpoint lifecycle policy, tracking inventory in the asset management system, managing work items for deployment, and ensuring timely hardware procurement.
• Coordinate release and deployment activities across progressive environments (DEV/SIT/PROD), managing timelines with vendors and internal stakeholders.
• Identify and report release-related issues; lead post-implementation root cause analysis, remediation coordination, and preventable-procedure development.
• Assist with data analysis of new platform codes and coordinate with business areas for additional input on implementation activities.
• Drive cross-training initiatives across service desk and platform operations to build team resilience and shared operational knowledge.
• Create and deliver presentation content for enterprise-level operational reviews, leadership updates, and vendor quarterly business reviews — using AI to draft and accelerate preparation.
• Maintain positive relationships with internal customers, vendors, and partner teams.

Technical Analyst

• Own and operate application security tooling, including SAST, DAST, and software composition analysis, ensuring tools are tuned, effective, and aligned to business risk
• Embed application security into CI/CD pipelines and development workflows to support shift‑left security while minimizing developer friction
• Perform secure code reviews and validate vulnerabilities for exploitability, impact, and remediation feasibility
• Define and maintain secure coding standards, guidance, and reusable security patterns for development teams
• Establish guardrails and review expectations for AI‑assisted and AI‑generated code, reducing unowned and unmanaged application risk
• Partner with development teams to triage findings, reduce false positives, and drive effective remediation
• Apply risk‑based decision making aligned to organizational risk appetite and compliance frameworks (NIST, HIPAA, SOC 2)
• Support application threat modeling and identification of architectural security gaps
• Collaborate with cloud, platform, and identity teams to ensure applications integrate securely with enterprise services
• Contribute to audit readiness, evidence collection, and regulatory support related to application security controls
• Reduce single‑points‑of‑failure by documenting processes, mentoring others, and improving program resiliency

Senior Applications Security Engineer

Full-stack Engineer

• Primary focus is agent design and orchestration
• Design and build the LangGraph-based system
• Standardized pattern for agent integration
• Multi-turn conversations that maintain full member context across agent handoffs
• Define the ingestion strategy, chunking approach, hybrid search configuration, and retrieval quality standards
• Versioned prompt registry and structured output contracts

Senior Software Engineer – Applied AI

Product Manager

• Manage the entire product line life cycle from strategic planning to tactical implementation, and product distribution.
• Evaluates program success against financial, operational, and clinical goals and proposes initiatives/changes to meet goals.
• Identify, develop, and implement short-term and long-term product strategy through the integration of sales, services, claims, underwriting, and pricing functions.
• Lead and motivate cross-functional project teams in the development and implementation of new product and market initiatives.
• Coordinate and lead in-depth market, industry, competitive analysis, and positioning information.
• Lead and inspire cross-functional teams in the development and implementation of new initiatives.
• Monitor and report on key regulatory or legislative activity regarding assigned product line.
• Facilitate strategic planning of assigned product line, including short and long-term blueprints for market share, revenue growth and net profit.
• Establish relationships with internal/external stakeholders and conduct due diligence reviews and analysis as needed.

Product Development Manager – Commercial Health Insurance

Ecommerce

• Build and maintain modern front‑end applications and shared experience components that support web, mobile, and marketing‑driven digital initiatives.
• Take responsibility for digital capabilities from design handoff through development, release, monitoring, and ongoing support, ensuring reliability and continuous improvement.
• Design and implement micro frontends, shared UI components, and experience modules that can be leveraged across multiple digital products and initiatives.
• Use analytics, experimentation, and user testing to evaluate performance, inform improvements, and validate experience and personalization strategies.
• Leverage advanced AI-powered tools to accelerate design, development, and personalization.
• Collaborate with digital marketing, customer experience, product, architecture, and backend teams to implement cohesive digital solutions aligned to business and member needs.
• Connect front‑end solutions with APIs, data, analytics, and experience platforms that support personalization, measurement, and omnichannel delivery.
• Participate in on-call rotation approximately every 12-14 weeks for a 2-week period.

Senior Engineer – Digital Experience

• Build mobile apps for iOS and Android and responsive web applications that make healthcare simpler, faster, and more personal.
• Lead apps from design translation through release, monitoring, and support—including managing app store feedback and improvements.
• Use A/B testing, design sprints, and agile delivery to validate ideas and continuously improve experiences.
• Ensure every app meets the highest standards for privacy, security, and healthcare regulations.
• Integrate APIs, micro frontends, and vendor solutions into cohesive omnichannel journeys for members and partners.
• Leverage advanced AI-powered tools to accelerate design, development, and personalization.
• Support junior developers, share best practices, and help elevate the digital engineering culture at BCBSNE.
• Participate in On-Call Rotation: Approx every 12-14 weeks for a 2-week period.

Senior Engineer – React Native

General Counsel

• Research, analyze, and provide legal advice on various law areas
• Draft and review contracts related to health insurance
• Counsel management on legal and regulatory requirements

Corporate Counsel

Marketing

• Work collaboratively, internally and externally, to create and execute annual integrated marketing plans for various products and campaigns.
• Develop a deep understanding of business goals for various group verticals, while aligning marketing strategies to drive results that meet those goals.
• Facilitate direct marketing processes and implementations, with a particular focus on direct mail, digital and fulfillment.
• Create effective messaging for products that is clear and efficient.
• Provide in-depth market, industry and competitive analysis.
• Track and analyze effectiveness of marketing campaigns and develop reporting to provide guidance for future marketing initiatives.
• Manage project budgets and coordinate vendor invoices.