Blue Alliance

Support Engineer

• Provide technical support primarily by phone and ticketing system
• Follow established procedures, monitor incoming support requests, and ensure service levels are met for both tickets and phone calls
• Document all activities, projects, and tickets daily in the ticketing system
• Handoff and document in-progress tickets before the end of each shift
• Monitor ticket gateway and designated queues and escalate issues according to IT Glue documentation
• Create or update IT Glue articles with new customer findings
• Build client rapport during onsite assignments (troubleshooting, walkthroughs, client interaction)
• Travel up to 25–50% as assigned
• Maintain established SLA requirements for calls and tickets and achieve customer satisfaction (CSAT) scores as defined by manager
• Submit weekly timesheets and work and document established billable hours each week
• Meet annual goals and objectives set in HRIS with quarterly reviews

Support Engineer I

Growth Marketing

• Build tiered target account lists aligned to ICPs and vertical segmentation
• Plan and launch personalized, multi-channel ABM campaigns (email, LinkedIn, landing pages, webinars, events)
• Track engagement, pipeline influence, and ROI at the account level; adjust based on data
• Partner with Sales and Marketing to create/refine sales collateral, email sequences, landing pages, case studies, and partner materials
• Identify and activate strategic partners; coordinate co-marketing, events, and referral programs
• Work with SDRs and AEs to refine messaging and objection handling; join prospect calls as needed
• Maintain clean CRM data and accurate attribution across campaigns and partner activities
• Operate with a test-and-learn mindset, documenting experiments and results
• Provide regular reporting (weekly highlights; monthly KPI rollups)
• Travel occasionally for events and partner activations
• Uphold company values and healthcare compliance expectations (e.g., HIPAA)

Account-Based Marketing Growth Manager

Engineer

• Manage assigned IT projects and ensure success of customer environments.
• Oversee project tasks, time entries, and maintain project timelines.
• Resolve escalated technical issues and provide technical guidance to team members.
• Support development and documentation of project processes and IT Glue records.
• Maintain vendor documentation and communicate with vendors.
• Ensure documentation of notes, meeting minutes, customer communications, and billable hours.
• Travel up to 25–50% as assigned.

Senior Project Engineer

Support Engineer I role at Path Forward IT providing technical support by phone and ticketing system with occasional onsite assignments.
Follow established procedures, monitor incoming support requests, ensure service levels are met for tickets and phone calls.
Document and handoff tickets, create/update IT Glue articles, escalate issues, build client rapport onsite.
Travel up to 25–50% as assigned.
Work in healthcare-focused MSP supporting complex enterprise environments.

• Manage assigned projects and ensure the success of customer environments
• Oversee project tasks and time entries, resolving escalated issues
• Support development of project processes and provide technical guidance to team members
• Document activities and maintain IT Glue and CRM records
• Assist department Director with product solutions, evaluation, and planning
• Maintain vendor relationship documentation and communication
• Travel as required for client engagements (up to 25–50%)

Support Engineer I role providing technical support primarily by phone and ticketing system, with occasional onsite assignments.
Document all activities and tickets in the ticketing system.
Monitor incoming support requests and ensure service levels are met for tickets and phone calls.
Escalate and create/update IT Glue documentation as needed.
Provide onsite troubleshooting, walkthroughs, and client interaction when assigned.

Account Executive

• Path Forward IT is seeking a driven, results-oriented Account Executive to own both new business acquisition and strategic account growth.
• This role is ideal for a skilled relationship-builder who thrives in complex sales environments, can manage multiple stakeholders, and understands the value of recurring service contracts in driving client success.
• Candidates with experience in MSP environments are strongly preferred.
• Experience in the healthcare sector is a plus.
• The role combines consultative selling with measurable results — leading full sales cycles from prospecting through contract signature while ensuring existing customers continue to receive exceptional value.
• Lead the full sales process for new business opportunities from initial engagement to deal closure.
• Manage and grow existing customer relationships to ensure satisfaction, retention, and expansion.
• Identify and address customer risk factors to maintain account health.
• Build and maintain strong relationships with decision-makers and stakeholders.
• Collaborate with internal teams to ensure successful delivery and customer outcomes.
• Partner with Strategic Partners (vCIOs) to provide appropriate technical solutions.
• Achieve quarterly and annual sales and revenue retention targets.
• Travel regularly to meet with prospects and customers.