MSP Operations Manager
Red Cup IT
Job Level
Mid-LevelSenior
About the role
- Path Forward IT is seeking a driven, results-oriented Account Executive to own both new business acquisition and strategic account growth.
- This role is ideal for a skilled relationship-builder who thrives in complex sales environments, can manage multiple stakeholders, and understands the value of recurring service contracts in driving client success.
- Candidates with experience in MSP environments are strongly preferred.
- Experience in the healthcare sector is a plus.
- The role combines consultative selling with measurable results — leading full sales cycles from prospecting through contract signature while ensuring existing customers continue to receive exceptional value.
- Lead the full sales process for new business opportunities from initial engagement to deal closure.
- Manage and grow existing customer relationships to ensure satisfaction, retention, and expansion.
- Identify and address customer risk factors to maintain account health.
- Build and maintain strong relationships with decision-makers and stakeholders.
- Collaborate with internal teams to ensure successful delivery and customer outcomes.
- Partner with Strategic Partners (vCIOs) to provide appropriate technical solutions.
- Achieve quarterly and annual sales and revenue retention targets.
- Travel regularly to meet with prospects and customers.
Requirements
- Proven success in closing sales and managing both new and existing accounts
- Experience in an MSP environment strongly preferred
- Familiarity with the healthcare sector is a plus
- Skilled in relationship management and navigating complex customer environments
- Strong ability to assess and manage customer risk
- Excellent communication, organizational, and time management skills
