Blockskye

Customer Support

• Serve as the primary technical point of contact for client and supplier inquiries across Blockskye's product suite
• Investigate and resolve complex technical issues by analyzing system logs, database records, and API transactions to determine root causes and implement solutions
• Work closely with the Product Support, Product, QA, and Engineering teams to identify, document, and reproduce product defects that impact functionality or financial accuracy
• Create detailed bug reports with reproduction steps, business impact analysis, and supporting data evidence
• Participate in UAT and regression testing to validate fixes before deployment
• Manage direct communication with suppliers (airlines, hotels, car rental companies, etc.) and enterprise clients regarding technical issues, reconciliation discrepancies, and product functionality
• Translate complex technical information into clear business language and maintain professional relationships that support long-term partnerships
• Leverage SQL, QuickSight, and Excel to analyze product usage patterns, identify trends in support issues, and generate reports for internal stakeholders
• Create dashboards and visualizations that provide visibility into system health, transaction volumes, and reconciliation status
• Develop and maintain comprehensive documentation for common support scenarios, troubleshooting procedures, and product configurations

Product Support Specialist

Accountant

• Lead month-end and year-end close with a bias toward continuous improvement.
• Identify automation opportunities in the ERP system.
• Review journal entries, account reconciliations, and accruals for travel-related expenses.
• Prepare consolidated financial statements in accordance with U.S. GAAP.
• Manage intercompany transactions between U.S. and international entities.
• Partner with tax advisors and leadership to ensure compliance with tax regulations.
• Build strong relationships with international finance teams and align on processes.

Senior Accountant

Operations

• Lead and inspire a team of corporate travel counselors and operational support staff, fostering a culture of accountability, collaboration, and innovation.
• Act as a coach and mentor, developing team members through regular performance reviews, one-on-one coaching, and training initiatives.
• Promote transparency and open communication, ensuring alignment between business objectives and team priorities.
• Create a positive and adaptable work environment, encouraging flexibility and a problem-solving mindset.
• Evaluate existing workflows, and drive process improvements that reduce inefficiencies and improve service quality.
• Identify and implement automation and technology-driven solutions to streamline operations.
• Partner with leadership to develop and execute strategic initiatives that support operational scalability and long-term success.
• Analyze data, performance metrics, and customer feedback to identify opportunities for innovation and increased efficiency.
• Ensure compliance with company policies, industry regulations, and client-specific requirements while maintaining operational flexibility.
• Act as a strategic partner to internal stakeholders, ensuring operational decisions align with client needs and business goals.
• Serve as an escalation point for complex service issues, proactively resolving challenges with a customer-first approach.
• Work closely with Account Management to ensure seamless communication and alignment between client expectations and service delivery.
• Build strong relationships with external vendors and partners to enhance operational efficiency.
• Use data-driven analysis to anticipate challenges and drive strategic improvements that enhance productivity and cost-effectiveness.
• Balance short-term problem-solving with long-term process optimization, ensuring sustainable and scalable operational solutions.
• Continuously monitor key performance indicators (KPIs) and adjust strategies to drive performance improvements.

Manager, Agency Operations

Counselor

• Collaborate with key stakeholders to translate business needs into highly effective training curriculum
• Develop impactful learning solutions to drive the performance and expertise of our front line travel team via e-learning and virtual instructor led training
• Facilitate virtual training in partnership with our key stakeholders
• Measure training effectiveness and provide feedback to business leaders on key successes and areas of opportunity for class participants
• Maintain training content
• Test new processes and technical releases, communicating necessary details to the intended audience
• Support operational needs when not engaged in training sessions, including queue work and agent help desk support

Travel Counselor

Backend Engineer

• Design and develop robust full-stack applications — Node.js services and APIs on the server, and responsive, thoughtfully built interfaces on the client using Vue.js, Next.js, or similar frameworks.
• Design and ship AI-native features end-to-end — LLM endpoints, retrieval-augmented generation (RAG) pipelines, tool/function calling, and agentic workflows — that meet the same bar for reliability, observability, and cost-efficiency as the rest of the platform.
• Architect and optimize serverless systems on AWS (Lambda, S3, RDS, etc.).
• Partner with design and product to turn ideas into crisp, accessible user experiences, and iterate quickly based on customer feedback.
• Mentor mid-level and junior engineers and raise the bar through code review, design critique, and a strong team culture.
• Collaborate with cross-functional stakeholders to translate business needs into technical solutions.
• Monitor, debug, and improve system reliability, performance, and security — including the behavior and cost of AI components in production.
• Participate in code reviews, design discussions, and continuous improvement initiatives, leveraging AI coding assistants to accelerate delivery without compromising rigor.

Senior Full-Stack Engineer, Node.js, AI

Architect

• Hands-on coding solving complex problems.
• Design and evolve the overall software architecture for Blockskye’s core platform, ensuring scalability, maintainability, and performance across services.
• Define and evolve the architecture for Blockskye’s AI systems — model selection, prompt orchestration, retrieval-augmented generation (RAG), tool/function calling, agent patterns, evals, guardrails, observability, and cost/latency management.
• Architect for responsible AI: data governance for LLM workflows, PII handling, prompt-injection and hallucination defenses, and auditable decision trails for AI-assisted travel, payments, and expense transactions.
• Lead the team’s adoption of AI-augmented engineering — setting standards for AI coding assistants (Claude Code, Cursor, GitHub Copilot) and agentic development workflows, and embedding them into architectural reviews and delivery.
• Collaborate with engineering leadership and product stakeholders to translate business goals into robust technical solutions.
• Define and enforce coding standards, architectural patterns, and system design best practices across engineering teams.
• Provide hands-on guidance and mentorship to developers during system design, implementation, and code reviews
• Lead architectural decision-making for major new initiatives, integrations, and platform enhancements.
• Evaluate and select tools, frameworks, and third-party solutions aligned with business and technical requirements.
• Partner with DevOps and Infrastructure teams to ensure highly available, secure, and observable cloud-native systems (primarily in AWS).
• Create and maintain technical documentation for architecture diagrams, workflows, and system dependencies.
• Contribute to system reliability and performance by identifying and resolving bottlenecks, inefficiencies, or architectural debt.
• Participate in early-stage technical scoping and estimation for roadmap initiatives.
• Drive the adoption of modern development practices such as microservices, event-driven architecture, and CI/CD.
• Review and guide API design (REST, Webhooks, etc.) to ensure clean, consistent, and versioned interfaces across teams and external partners.
• Help facilitate cross-team architectural alignment and knowledge sharing through regular design reviews and technical discussions.
• Support compliance, security, and data governance requirements from an architectural perspective (e.g., data flow diagrams, access controls).
• Stay current with emerging technologies, tools, and architectural patterns to inform long-term platform evolution.
• Serve as a key thought partner in Blockskye’s transition from a startup architecture to an enterprise-grade platform.

Product Support Specialist

Senior Accountant

Manager, Agency Operations

Travel Counselor

Senior Full-Stack Engineer, Node.js, AI

Principal Architect