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Tech Stack
Tools & technologiesAWSSQL
About the role
Key responsibilities & impact- Serve as the primary technical point of contact for client and supplier inquiries across Blockskye's product suite
- Investigate and resolve complex technical issues by analyzing system logs, database records, and API transactions to determine root causes and implement solutions
- Work closely with the Product Support, Product, QA, and Engineering teams to identify, document, and reproduce product defects that impact functionality or financial accuracy
- Create detailed bug reports with reproduction steps, business impact analysis, and supporting data evidence
- Participate in UAT and regression testing to validate fixes before deployment
- Manage direct communication with suppliers (airlines, hotels, car rental companies, etc.) and enterprise clients regarding technical issues, reconciliation discrepancies, and product functionality
- Translate complex technical information into clear business language and maintain professional relationships that support long-term partnerships
- Leverage SQL, QuickSight, and Excel to analyze product usage patterns, identify trends in support issues, and generate reports for internal stakeholders
- Create dashboards and visualizations that provide visibility into system health, transaction volumes, and reconciliation status
- Develop and maintain comprehensive documentation for common support scenarios, troubleshooting procedures, and product configurations
Requirements
What you’ll need- Proficiency in SQL with ability to write complex queries, joins, and aggregations across relational databases
- Advanced Excel skills including pivot tables, VLOOKUP, and data analysis functions
- Experience with AWS QuickSight or similar business intelligence and data visualization tools
- Strong analytical and problem-solving abilities with meticulous attention to detail
- Background in technical product support, customer success, or similar client-facing technical roles
- Demonstrated ability to troubleshoot complex technical issues and communicate findings effectively
- Excellent written and verbal communication skills for both technical and non-technical audiences
- Ability to manage multiple concurrent issues while maintaining organized documentation and follow-through
- Comfortable working independently while collaborating effectively across cross-functional teams
- Professional demeanor when interacting with external partners and enterprise clients
- Experience with Postman or similar API testing tools
- Familiarity with JIRA or other ticketing/project management systems
- Understanding of JSON data structures and RESTful APIs
- Experience with logging and monitoring tools (Papertrail, Datadog, or similar)
- Background in travel and expense management systems or B2B payment processing
- Experience working in Agile development environments
Benefits
Comp & perks- Health insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLExcelAWS QuickSightAPI testingJSONRESTful APIsdata analysisbug reportingUAT testingAgile development
Soft Skills
analytical skillsproblem-solvingcommunication skillsattention to detailorganizational skillscollaborationcustomer successtechnical supportprofessional demeanorindependent work