Manager, Agency Operations

Blockskye

Manager, Agency Operations overseeing corporate travel counselors and operations specialists. Driving process optimization and team engagement at Blockskye.

Posted 6/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead and inspire a team of corporate travel counselors and operational support staff, fostering a culture of accountability, collaboration, and innovation.
Act as a coach and mentor, developing team members through regular performance reviews, one-on-one coaching, and training initiatives.
Promote transparency and open communication, ensuring alignment between business objectives and team priorities.
Create a positive and adaptable work environment, encouraging flexibility and a problem-solving mindset.
Evaluate existing workflows, and drive process improvements that reduce inefficiencies and improve service quality.
Identify and implement automation and technology-driven solutions to streamline operations.
Partner with leadership to develop and execute strategic initiatives that support operational scalability and long-term success.
Analyze data, performance metrics, and customer feedback to identify opportunities for innovation and increased efficiency.
Ensure compliance with company policies, industry regulations, and client-specific requirements while maintaining operational flexibility.
Act as a strategic partner to internal stakeholders, ensuring operational decisions align with client needs and business goals.
Serve as an escalation point for complex service issues, proactively resolving challenges with a customer-first approach.
Work closely with Account Management to ensure seamless communication and alignment between client expectations and service delivery.
Build strong relationships with external vendors and partners to enhance operational efficiency.
Use data-driven analysis to anticipate challenges and drive strategic improvements that enhance productivity and cost-effectiveness.
Balance short-term problem-solving with long-term process optimization, ensuring sustainable and scalable operational solutions.
Continuously monitor key performance indicators (KPIs) and adjust strategies to drive performance improvements.

Requirements

What you’ll need

5+ years of experience in corporate travel operations and customer service or account management.
3+ years of leadership experience managing a virtual or distributed team.
Proven ability to drive process improvements and implement automation strategies that enhance efficiency and service delivery.
Strong organizational and leadership skills with a track record of strategic decision-making and operational problem-solving.
Exceptional analytical skills, with the ability to assess operational data and formulate long-term solutions rather than short-term fixes.
Excellent communication, collaboration, and team engagement abilities, ensuring alignment across departments and stakeholders.
Ability to work independently, make confident decisions, and take ownership of complex projects from concept to execution.
Demonstrated ability to apply analytical thinking and excellent business judgment with a general curiosity about how things work and a passion to create world class programs for our customers.
Strong knowledge of corporate travel booking systems, workflows, and industry trends.
Experience with leveraging technology, automation, and AI-driven solutions to enhance efficiency.
Proficiency in travel management software, CRM systems, and operational analytics tools.
Ability to implement and work with emerging technologies that drive automation and efficiency.
Strong working knowledge of Microsoft Office, Google Workspace, and other collaboration tools.

Benefits

Comp & perks

Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

corporate travel operationsprocess improvementsautomation strategiesanalytical skillstravel management softwareCRM systemsoperational analytics toolsemerging technologiesdata-driven analysiskey performance indicators

Soft Skills

leadershiporganizational skillsstrategic decision-makingoperational problem-solvingcommunicationcollaborationteam engagementindependent decision-makingownership of projectsanalytical thinking