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About the role
Key responsibilities & impact- Collaborate with key stakeholders to translate business needs into highly effective training curriculum
- Develop impactful learning solutions to drive the performance and expertise of our front line travel team via e-learning and virtual instructor led training
- Facilitate virtual training in partnership with our key stakeholders
- Measure training effectiveness and provide feedback to business leaders on key successes and areas of opportunity for class participants
- Maintain training content
- Test new processes and technical releases, communicating necessary details to the intended audience
- Support operational needs when not engaged in training sessions, including queue work and agent help desk support
Requirements
What you’ll need- 5+ years corporate travel and customer service experience
- Proficiency in all aspects of Amadeus GDS is essential
- Strong understanding of current trends and research in adult learning with an in-depth understanding of online learning principles, technologies, and multimedia
- Demonstrated ability to translate complex business processes/concepts into meaningful learning content
- Prior experience delivering training within the travel industry
- Excellent presentation and virtual facilitation skills, with a strong ability to engage remote learners
- Strong organizational and leadership capabilities
- Exceptional oral, written communication, and interpersonal skills
- Ability to work independently, prioritize multiple tasks, and manage changing priorities, focusing on employee development and customer satisfaction
- Demonstrated proficiency in problem solving, decision-making and project management
- Highly motivated and passionate about coaching, customer service and travel
- Flexible to support the working hours of a diverse remote team
- Experience with e-learning authoring tools, such as Articulate and Adobe Captivate, is a plus
Benefits
Comp & perks- Equal opportunity employer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Amadeus GDSe-learningvirtual instructor led trainingadult learning principlesmultimediatraining content developmentproblem solvingdecision-makingproject management
Soft Skills
presentation skillsvirtual facilitationorganizational skillsleadership capabilitiesoral communicationwritten communicationinterpersonal skillsindependent workprioritizationcustomer satisfaction