Field Service Engineer
Block Imaging
Field Service Engineer
Block Imaging
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $130,000 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for providing high-quality technical support and service to our medical imaging customers, including installation, inspection, testing, troubleshooting, and maintenance of medical imaging equipment.
- Work independently in the field to diagnose and resolve technical issues, while adhering to safety regulations and OEM specifications.
- Service medical imaging equipment focused within the United States.
- Calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications.
- Ensure the system operates effectively to meet customer needs and expectations.
- Move the company forward in engineering competency and represent the company professionally in all on-site interactions and communicate customer feedback effectively to internal teams.
- Evaluate, install, and perform preventive maintenance on imaging equipment, while providing advanced-level troubleshooting and repair of electronic, mechanical, and network-related issues.
- Continual expansion of knowledge base in the repair and installation of equipment.
- Provide regular project updates, feedback, and insights to management, including the Zone Service Director, to support informed decision-making and continuous improvement.
- Remain available to address technical issues and respond to inquiries promptly.
- Document newly developed processes and provide training to end users.
- Perform additional duties as assigned to support team and organizational goals.
Requirements
- Strong organizational skills with the ability to prioritize tasks, manage deadlines, and maintain focus.
- Mechanical aptitude and desire to solve problems using initiative and critical thinking skills.
- Ability to work on concurrent projects and ensure timelines are met.
- Capable of building positive working relationships with team members, customers and vendors.
- Ability to be flexible and resolve situations with confidence and mature leadership.
- Solution-oriented professional who treats others with dignity and respect.
- Hold self to a high standard while ensuring projects are completed on time.
- Experience in delivering and demanding a high level of customer service.
- Thorough knowledge of safety regulations.
- Exceptional communication skills, including active listening, clear verbal expression, and effective writing.
- Proficient in Excel, Word, Outlook, keyboarding, and internet research.
- Strong attention to detail with consistent follow-through on tasks and responsibilities.
- Computer diagnostic software and hardware
- Database entry and management
- Collaborative team player who promotes open communication and shared success.
- Self-starter who can fill “down time” in productive ways
- Valid driver’s license and proof of safe driving history
- Submit to and successfully complete MVR and criminal background check and drug screen.
- Submit to and pass a medical exam required under Department of Transportation (DOT) Regulations and a written examination if asked to operate rental trucks or fleet vehicles
- Drivers must comply with on-the-job driver’s safety training if asked to operate rental trucks or fleet vehicles
- Must be 21 or older to drive company vehicle
- Education: Bachelor’s degree in engineering or equivalent
- Experience: 3-7 years’ experience in medical imaging engineering or equivalent. GE & OEC XR; Other OEM XR or GE CT a plus
