Kooner Fleet Management Solutions

Fleet Program Manager (1661)

Kooner Fleet Management Solutions

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $100,000 - $120,000 per year

Job Level

Mid-LevelSenior

About the role

  • Fleet Program Manager, Core will oversee mobile technician operations, leading regional field activities, and managing the end-to-end execution of Core mobile maintenance services division; ensure service excellence, technician performance, safety, and program growth across client locations.
  • Kooner Fleet Management Solutions is a family-owned business with over 8 years in fleet maintenance and repair services in the United States.
  • Excellent Benefits: Medical, Dental, Vision; 401K Match; Life Insurance; Paid Time Off; strong values; growth opportunities; industry leading stability.
  • Oversee day-to-day performance of Core division mobile technicians, ensuring adherence to safety protocols, SOPs, and service quality standards.
  • Act as the primary field manager for mobile maintenance activities, providing real-time support, coaching, and escalation resolution.
  • Manage technician schedules, site assignments, and travel planning to ensure SLA compliance.
  • Support hiring and workforce planning to meet technician capacity targets by region.
  • Lead onboarding, training, and continuous development of field techs in collaboration with operations and HR teams.
  • Track technician KPIs and maintain dashboards for SLA monitoring.
  • Coordinate with site contacts and dispatch teams to align repair needs, parts procurement, and vehicle access.
  • Communicate work order status updates, tech ETAs, and high-cost estimates to customers and internal teams.
  • Support parts procurement processes and align with regional vendors to reduce downtime.
  • Identify service expansion opportunities based on station feedback and recurring repair trends.
  • Analyze service issues related to fleet maintenance and perform root cause analysis, recommend remediation methodologies and escalate as needed to address issues.
  • Address client concerns promptly, ensuring high levels of satisfaction and retention.
  • Work cross-functionally with internal teams (sales, marketing, operations) to ensure seamless service delivery.
  • Track key account metrics, prepare reports, and provide insights to improve client engagement and satisfaction.
  • Develop and maintain long-term relationships with existing clients, acting as their main point of contact.
  • Perform other duties as assigned.
  • Work Environment: Combination of office and field settings; Must be able to lift up to 50 lbs; Must be able to sit for up to 4 hours at a time.
  • Kooner Fleet Management Solutions is an Equal Opportunity Employer; E-Verify participation; inclusive environment.

Requirements

  • 5+ years of experience in fleet maintenance, field operations, or mobile service management.
  • Prior experience leading technicians or field teams in a distributed or mobile environment.
  • Demonstrated ability to build and continuously motivate highly effective teams.
  • Experienced with creating standardized operating procedures and streamlining processes.
  • Excels at managing and influencing the operational and administrative processes inherent in a high growth environment.
  • Specialized understanding of maintenance procedures and general knowledge of industry regulations (e.g. EPA, DOT, OSHA) to ensure compliance.
  • High degree of autonomy, yet team oriented with ability to work cross-functionally within the Kooner FMS organization.
  • Excellent communication and relationship-building skills with both internal teams and customer-facing partners.
  • Strong analytical skills with expertise in researching, interpreting, data management, and report generation.
  • Strong organizational and time management skills; ability to manage across multiple sites.
  • Proficient in Excel and dispatch/work order platforms (Towbook, Fleetio, etc.).
  • Bachelor’s degree or equivalent experience required.
  • Ability to travel regionally as needed (up to 30% of the time).