Kooner Fleet Management Solutions

Program Manager

• Fleet Program Manager, Core will oversee mobile technician operations, leading regional field activities, and managing the end-to-end execution of Core mobile maintenance services division; ensure service excellence, technician performance, safety, and program growth across client locations.
• Kooner Fleet Management Solutions is a family-owned business with over 8 years in fleet maintenance and repair services in the United States.
• Excellent Benefits: Medical, Dental, Vision; 401K Match; Life Insurance; Paid Time Off; strong values; growth opportunities; industry leading stability.
• Oversee day-to-day performance of Core division mobile technicians, ensuring adherence to safety protocols, SOPs, and service quality standards.
• Act as the primary field manager for mobile maintenance activities, providing real-time support, coaching, and escalation resolution.
• Manage technician schedules, site assignments, and travel planning to ensure SLA compliance.
• Support hiring and workforce planning to meet technician capacity targets by region.
• Lead onboarding, training, and continuous development of field techs in collaboration with operations and HR teams.
• Track technician KPIs and maintain dashboards for SLA monitoring.
• Coordinate with site contacts and dispatch teams to align repair needs, parts procurement, and vehicle access.
• Communicate work order status updates, tech ETAs, and high-cost estimates to customers and internal teams.
• Support parts procurement processes and align with regional vendors to reduce downtime.
• Identify service expansion opportunities based on station feedback and recurring repair trends.
• Analyze service issues related to fleet maintenance and perform root cause analysis, recommend remediation methodologies and escalate as needed to address issues.
• Address client concerns promptly, ensuring high levels of satisfaction and retention.
• Work cross-functionally with internal teams (sales, marketing, operations) to ensure seamless service delivery.
• Track key account metrics, prepare reports, and provide insights to improve client engagement and satisfaction.
• Develop and maintain long-term relationships with existing clients, acting as their main point of contact.
• Perform other duties as assigned.
• Work Environment: Combination of office and field settings; Must be able to lift up to 50 lbs; Must be able to sit for up to 4 hours at a time.
• Kooner Fleet Management Solutions is an Equal Opportunity Employer; E-Verify participation; inclusive environment.

Fleet Program Manager (1661)