Kooner Fleet Management Solutions

Manager

• Lead and support a team of field technicians who service and maintain client-owned fleets.
• Responsible for technician hiring, training, performance management, and day-to-day KPIs to ensure high-quality service delivery.
• Oversee maintenance and repair activities, drive adherence to service standards and safety protocols.
• Troubleshoot complex service issues and partner with clients and vendors to resolve challenges.
• Track, interpret, and act on operational metrics to manage technician performance effectively.

Field Manager

• The Field Manager leads and supports a team of field technicians who service and maintain client-owned fleets.
• Responsible for technician hiring, training, performance management, and day-to-day KPIs to ensure high-quality, compliant, and timely service delivery.
• Oversees maintenance and repair activities, drives adherence to service standards and safety protocols, troubleshoots complex service issues.
• Partners with clients and vendors to resolve challenges.
• Track, interpret, and act on operational metrics to hold technicians accountable to measurable standards and surfacing trends to leadership before they become problems.
• Maintain an ongoing preventive and corrective maintenance program that sets the standard for service excellence.
• Serve as a remote technical resource for complex service issues; diagnosing problems, guiding technicians through repairs, and escalating to vendors or specialists when needed.
• Ensure mobile technicians are executing client service agreements to standard, including scheduled maintenance, inspections, and repair work.
• Monitor service completion rates and quality across client accounts.

• Manages technician hiring, training, coaching, performance management, discipline, and overtime authorization
• Maintains an ongoing preventive/corrective maintenance program which sets the standard for service excellence
• Reviews status reports including road calls, breakdowns, parts inventory, repairs, and safety performance
• Provides hands-on maintenance assistance as needed.
• Assures all maintenance-related data is available for input in the vehicle maintenance system
• Responsible for establishing maintenance related training sessions that improve overall fleet condition and operational knowledge of drivers, mechanics, and shop personnel
• Ensuring efficient utilization, vehicle maintenance quality, and transportation to ready-lines.
• Fleet inventory/condition reporting, including out of service listing, matched to asset list
• Responsible for implementation/monitoring of all fleet maintenance activities (e.g. Pre/Post pre-trip, safety lane, warranty recovery, tire standards, oil/lubricants, major component failure, and all new initiatives).
• Evaluate equipment performance and recommend modifications and/or alternate vendors based on maintenance/costing information.
• Analyze service issues related to fleet maintenance and performs root cause analysis, recommends remediation methodologies and escalates as needed to address issues.
• Assists in purchase of parts
• Supports efforts to create useful metrics and performance (on-line/off-line) diagnostic reporting tools (e.g. machinery dynamics) to support fleet quality trending and fleet maintenance performance.