Kooner Fleet Management Solutions

Manager

• Manages technician hiring, training, coaching, performance management, discipline, and overtime authorization
• Maintains an ongoing preventive/corrective maintenance program which sets the standard for service excellence
• Reviews status reports including road calls, breakdowns, parts inventory, repairs, and safety performance
• Provides hands-on maintenance assistance as needed.
• Assures all maintenance-related data is available for input in the vehicle maintenance system
• Responsible for establishing maintenance related training sessions that improve overall fleet condition and operational knowledge of drivers, mechanics, and shop personnel
• Ensuring efficient utilization, vehicle maintenance quality, and transportation to ready-lines.
• Fleet inventory/condition reporting, including out of service listing, matched to asset list
• Responsible for implementation/monitoring of all fleet maintenance activities (e.g. Pre/Post pre-trip, safety lane, warranty recovery, tire standards, oil/lubricants, major component failure, and all new initiatives).
• Evaluate equipment performance and recommend modifications and/or alternate vendors based on maintenance/costing information.
• Analyze service issues related to fleet maintenance and performs root cause analysis, recommends remediation methodologies and escalates as needed to address issues.
• Assists in purchase of parts
• Supports efforts to create useful metrics and performance (on-line/off-line) diagnostic reporting tools (e.g. machinery dynamics) to support fleet quality trending and fleet maintenance performance.

Field Manager

Data Analyst

• Connect and analyze data across FleetIQ, Samsara GPS, Rippling, time schedules, QuickBooks, and Power BI to build a unified view of business performance.
• Identify cost-saving opportunities and operational inefficiencies across departments; workforce, fleet, dispatch, finance, and field operations.
• Develop and maintain dashboards and scorecards in Power BI and Tableau that give leadership and department heads real-time visibility into KPIs.
• Analyze technician profitability, labor cost vs. output, overtime patterns, and timecard compliance.
• Evaluate GPS and fleet data against clock records to detect off-clock vehicle use, idle time, and route inefficiency.
• Assess dispatch metrics - time to first assignment, technician response times, job completion rates - and identify structural improvements.
• Leverage AI tools and prompt engineering to accelerate analysis, automate summaries, and enhance the depth of insight from existing data.
• Build and maintain master mapping tables to normalize technician names, truck assignments, territory codes, and cross-system identifiers.
• Partner with the CFO and executive team to frame business questions analytically and return with data-backed recommendations.
• Proactively surface trends, anomalies, and risks the business is not yet measuring before they become problems.

Senior Data Analyst

Vice President

• Full responsibility for revenue, margin, and unit economics across the consumer segment
• Set financial targets, build and manage the budget, and deliver profitable growth quarter over quarter
• Report directly to senior leadership with full visibility into performance and a seat at the table when it matters
• Define how Kooner enters and expands in consumer markets, pricing architecture, service packaging, and geographic sequencing
• Determine which acquisition channels to bet on, pressure-test assumptions quickly, and double down on what works
• Build a repeatable growth model that can scale across new markets without losing quality or margins
• Own the consumer brand from the ground up, how it looks, sounds, and feels at every touchpoint
• Set the standard for what a Kooner consumer experience means, from first booking to fifth visit
• Build the systems and feedback loops that ensure consistency as the business scales
• Identify key hires, make the business case for headcount, and recruit people motivated to build, not just manage
• Design the org structure for the consumer division as it grows from zero to scale
• Foster a culture that reflects Kooner's family-first values while moving with startup urgency
• Design the end-to-end service delivery model; scheduling, dispatch, technician standards, quality control, and customer communication
• Adapt existing infrastructure where it fits; build new processes where it doesn't
• Keep scalability front of mind, every system you build should work at 10x volume
• Own the strategy for turning first-time customers into regulars
• Develop service plans, communication cadences, and loyalty incentives that drive repeat business
• Define and track the metrics that matter; retention rate, lifetime value, NPS, and churn
• Partner with product and tech stakeholders to shape the digital experience; booking, payment, service history, and reminders
• Advocate internally for the consumer customer and influence the product roadmap accordingly
• Identify gaps in current tooling and drive solutions that improve both the customer and technician experience
• Leverage existing relationships and cultivate those relationships to accelerate consumer growth; insurance partners, dealerships, employers, apartment communities, and beyond
• Explore fleet-to-consumer crossover opportunities that leverage Kooner's existing national footprint
• Stay sharp on competitor moves, market shifts, and evolving consumer expectations
• Use those insights to keep Kooner's offering ahead of the curve, anticipating the market, not reacting to it
• Feed learnings back into strategy, pricing, and product decisions on a continuous basis

Field Manager

Senior Data Analyst

VP, General Manager