Recruitment & Onboarding Coordinator
20four7VA
Onboarding Manager
Blackthorn.io
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Colorado, Florida, Illinois, Kentucky, Maryland, Minnesota, Missouri, Montana, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, South Dakota, Texas, Virginia, Washington, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the project manager and primary point of contact for customers during onboarding, guiding them from kickoff through go-live.
- Manage multiple concurrent onboarding projects, balancing timelines, deliverables, and stakeholder communication.
- Lead discovery and requirements gathering sessions with customers to define onboarding scope, success criteria, and timelines.
- Develop and manage project plans, milestones, and risk/issue logs to ensure on-time and high-quality delivery.
- Configure, guide, or oversee system setup and data preparation steps as needed for customer go-live.
- Follow repeatable onboarding processes, templates, and playbooks to ensure consistency and scale.
- Facilitate customer enablement sessions or “office hours” to prepare teams for launch and provide enablement support for existing customers.
- Act as the coordination hub across internal teams (Sales, Product, Engineering, Support) during the onboarding phase.
- Provide structured handoff to Customer Success Managers (CSMs) at go-live.
- Capture customer feedback during onboarding and relay insights to Product and Engineering.
Requirements
- 3+ years of experience in SaaS onboarding, implementation, or project management roles.
- Proven project management expertise: scoping, planning, tracking, risk management, and stakeholder communication.
- Hands-on Salesforce knowledge; Salesforce Administrator certification a plus.
- Strong technical aptitude for SaaS implementations — comfortable with system configuration, workflow documentation, and data considerations.
- Excellent remote communication and facilitation skills, able to engage customer stakeholders in virtual settings.
- Experience producing clear project documentation (functional specs, flow charts, swim lanes, trackers).
- Ability to manage multiple simultaneous projects in time-sensitive environments.
Benefits
- An incredible team of smart and supportive people
- A deep feeling of satisfaction and completion
- Fully remote global team working from home
- Stock options for every employee
- Flexible work week
- $400 office stipend
- Maternity/Paternity leave
- Student loan debt assistance
- Pledge 1% - time off during the year for helping nonprofits
- Health insurance contribution (if in the US)
- Children's 529 college fund assistance (if in the US)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementrequirements gatheringrisk managementsystem configurationworkflow documentationdata preparationproject documentationmilestone trackingstakeholder communicationSaaS implementation
Soft skills
customer communicationfacilitation skillsorganizational skillsremote communicationteam coordinationcustomer enablementfeedback captureproblem-solvingtime managementleadership
Certifications
Salesforce Administrator certification
