Blackthorn.io

Sales

• Own and optimize our Salesforce environment, serving as the primary point of contact for all platform-related needs
• Manage user access, security settings, and permissions while maintaining data integrity across the organization
• Build and refine automations using Flow to streamline business processes
• Create custom reports and dashboards that drive decision-making across teams
• Handle ongoing system maintenance, including sandbox management and release updates, and proactively identify and manage areas of technical debt
• Partner with Sales, Customer Success, and Marketing, along with outside agencies and contractors, to translate business requirements into scalable solutions
• Document processes and configurations to ensure institutional knowledge is preserved as we grow

Salesforce Admin

QA Engineer

• Create detailed, comprehensive, and well-structured test plans and test cases
• Review tickets (bugs, enhancements, new features) and other technical documents to engage in each phase of the software development lifecycle
• Create, run, repair, manual, and automated tests using frameworks like Playwright
• Plan and build automated testing frameworks that integrate with development workflows - determining what to automate (regression tests, API endpoints, critical user flows) and when to run which tests
• Estimate, prioritize, plan, coordinate, and perform quality testing activities
• Collaborate closely with cross-functional scrum teams and across the larger company
• Demonstrate best practices in everything you do, including meaningful test coverage and striving to ensure maintainability
• Mentor junior QA team members and advocate for quality standards
• Design and maintain test data strategies, including creating hundreds of thousands of Salesforce records for performance testing, managing data versions, and ensuring clean test environments
• Design and execute performance testing strategies to identify system bottlenecks, load limits, and optimization opportunities using appropriate testing tools
• Integrate automated tests into CI/CD pipelines (GitHub Actions, Cumulus CI, MetaDeploy) to provide fast feedback on code changes and act as deployment gates

Salesforce Admin

Senior QA Engineer