Blackline Safety

Technical Writer

• Gather information from cross-functional teams including Product Management, Product Marketing, Engineering, UX, and Quality Assurance to create, edit, update, and publish technical content in multiple formats including Technical User Manuals, Getting Started Guides, videos, articles, notifications, and reference materials.
• Work with technical teams to write, edit, update, and publish product release notes and incident summaries.
• Work with customer-facing teams (e.g., Technical Support, Client Success, and Implementations) to produce content that enhances the customer experience.
• Synthesize multiple inputs and feedback from stakeholders into concise, cohesive content.
• Ensure that content is technically aligned and has a consistent voice.
• Edit and provide feedback on the work of other writers and content creators.
• Create and edit product support videos, tutorials, and visual content using Camtasia and other tools.
• Develop visual assets and graphics to support technical documentation.
• Support localization processes to ensure content is accurate and effective across multiple languages.
• Produce technical content in a variety of media including online help, print manuals, videos, infographics, and blog posts.
• Contribute to whitepapers, technical articles, and other thought leadership content.
• Contribute to the development and maintenance of the Technical Communication team’s processes and procedures.

Senior Technical Writer

Learning and Development

• Facilitate training sessions for internal employees and distribution partners.
• Use Training Needs Analysis (TNA) tool to identify learning requirements and inform training design.
• Tailor content and delivery methods to diverse audiences across the UK and Europe.
• Evaluate training effectiveness and refine materials to improve learning outcomes.
• Design and develop curricula and training programs for employees and partners.
• Collaborate with subject matter experts and instructional designers to ensure content accuracy and relevance.
• Promote a culture of continuous learning across the organization.
• Master the Absorb Learning Management System (LMS) to create, analyze, and share learning performance and knowledge gap reports.
• Maintain proactive communication with internal stakeholders and partners to encourage engagement and drive continuous learning.

Performance & Learning Specialist

Full-stack Engineer

• Assist in developing and maintaining high-quality software components and microservices.
• Collaborate with scrum teams to understand requirements and contribute to agile stories.
• Participate in code reviews and learn industry best practices.
• Develop automated software tests.
• Support testing and debugging efforts to ensure product reliability.
• Help keep our services up to date by applying updates, monitoring performance, and assisting with maintenance tasks.
• Gain exposure to cloud technologies, APIs, and modern development tools.

Software Developer Intern

Sales

• Develop and execute strategic sales plans for assigned markets, named accounts, and new market sectors
• Generate net new opportunities directly with end-users, contributing to sales funnel growth in support of sales quota achievement
• Utilize a comprehensive Sales Process to understand the clients’ criteria and articulate this to internal stakeholders
• Ability to sell our complete service offerings as solutions that match client needs.
• Use Blackline’s significant resources to strategically initiate, manage, and develop customer relationships
• Lead or develop solutions and promote the Company's service value proposition to differentiate Blackline from competitors and provide increased value to customers.
• Ability to drive each element of the services sales cycle, including prospecting initiatives, proposals, RFP responses, and closing sales
• Develop effective, creative, and customized proposals and presentations to bundle service offerings that effectively convey the Company's capabilities

Regional Sales Manager

• Develop and implement sales strategies and plans to achieve revenue and growth targets in the North American market.
• Collaborate with senior management to align sales strategies with overall company goals and objectives.
• Build and lead a high-performing sales team, including Sales Managers, Account Executives, and other sales professionals.
• Provide coaching, mentorship, and guidance to the sales team to maximize their potential and performance.
• Monitor market trends, customer preferences, and competition to identify opportunities and threats in the North American market.
• Adjust sales strategies as needed to respond to changing market conditions.
• Track sales targets and KPIs for the North American region.
• Drive the team to meet or exceed revenue and profitability goals.
• Cultivate and maintain strong relationships with key clients and partners.
• Ensure customer satisfaction and retention through exceptional service and support.
• Provide accurate sales forecasts and reports to senior management.
• Regularly analyze sales performance and propose improvements based on data and insights.
• Manage the sales department budget, ensuring responsible allocation of resources and cost control.

Vice President – North American Sales

• Develop and maintain relationships with prospective and existing clients to expand business opportunities within the assigned region.
• Identify, qualify, and secure new clients through networking, cold calling, and targeted market outreach.
• Develop and implement regional sales strategies that align with organizational objectives and market potential.
• Apply in-depth product and industry knowledge to match customer needs with effective solutions.
• Prepare and deliver client proposals, quotes, and bid specifications, ensuring alignment with company policies and pricing models.
• Negotiate pricing, terms of sale, and service agreements to close deals and foster long-term partnerships.
• Collaborate with internal departments including Purchasing, Operations, and Finance to ensure accurate order processing, timely delivery, and customer satisfaction.
• Maintain up-to-date records of sales activities, forecasts, account plans, and performance metrics in CRM systems.
• Provide regular updates and reports on regional performance, market trends, and competitive activities to management.
• Represent the company at industry events, trade shows, and customer meetings to promote brand awareness and product capability.
• Perform other duties as assigned to support business objectives and team success.

Software Engineer

• Design, implement and test new features and products using TDD
• Develop drivers for peripherals, new hardware, and processors
• Add support for new gas detection sensors on connected cartridge boards
• Release new firmware across multiple products

Senior Technical Writer

Performance & Learning Specialist

Software Developer Intern

Regional Sales Manager

Vice President – North American Sales

Regional Sales Manager

Firmware Developer