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Alert Management Specialist – Bilingual, English/French
Blackline SafetyAlert Management Specialist at Blackline Safety, managing safety incidents and providing support to customers. Requires bilingual proficiency in French and English with a focus on safety operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in emergency management and customer service, with a strong focus on safety protocols and effective communication. Capable of utilizing technology for record-keeping and client management while maintaining a high standard of professionalism and attention to detail.
Highest-signal resume keywords
Emergency ManagementCustomer Service ExperienceFluent in French and EnglishValid First Aid and CPR CertificationCritical Thinking and Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Emergency ManagementTechnical SupportRecord KeepingData AccuracyTroubleshootingClient Account ManagementEscalation ProtocolsWeather MonitoringHazard IdentificationReport Preparation
Soft Skills
ProfessionalismAttention to DetailCalm Under PressureInitiativeAdaptability
Certifications & Qualifications
First Aid CertificationCPR Certification
Industry Keywords
Public SafetyCustomer Service ManagementEmergency AlertsSafety IncidentsClient Interactions
About the role
Key responsibilities & impact- Monitor customer personnel safety through real-time alert systems.
- Efficiently manage emergency alerts following established escalation protocols with professionalism.
- Respond to critical situations calmly and confidently while maintaining composure under pressure.
- Provide basic troubleshooting and technical support for triggered alerts.
- Monitor weather and road conditions for lone workers, proactively informing them of potential hazards.
- Deliver exceptional customer service to ensure positive client experiences and satisfaction.
- Maintain accurate records and prepare comprehensive reports on safety incidents and resolutions.
Requirements
What you’ll need- Post-secondary certificate or diploma in Emergency Management, Public Safety, Customer Service Management, or related field considered an asset.
- Minimum 3 years of customer service experience.
- Fluent written & spoken French and English is required.
- Proficiency in Spanish, Arabic, Portuguese are an asset in this role.
- Consistently demonstrate a strong work ethic to handle a high volume of client interactions with diligence, professionalism, and attention to detail.
- Ability to demonstrate proficiency utilizing technology to maintain organized records, access information, and manage client accounts or inquiries, ensuring data accuracy and security.
- Demonstrate the ability to work autonomously and efficiently, taking initiative to complete tasks and projects with minimal supervision.
- Demonstrates the ability to identify and correct errors or inconsistencies in data, documents, and processes.
- Pays careful attention to the finer points and ensures thoroughness in every aspect of work, resulting in quality outcomes and minimal margin for error.
- Demonstrated ability to proficiently handle concurrent tasks.
- Demonstrate the capacity to adjust and accommodate variations in work hours or schedules as needed to meet organizational demands.
- Apply critical thinking and problem-solving skills to address challenges, make quick decisions when required, and implement solutions that align with organizational goals.
- Previous experience in a customer service or dispatch role is required.
- Valid First Aid and CPR certification required.
- The certification must include an in-person, hands-on practical skills evaluation.
- Fully online certifications without an in-person testing component will not be accepted.
Benefits
Comp & perks- Competitive base salary and annual compensation review
- Comprehensive health and dental benefits*
- Mental health and wellness support
- Flexible work arrangements and hybrid work model for eligible positions
- Paid vacation, personal and sick days*
- Professional development opportunities
- Education funding
- A collaborative, inclusive, and mission-driven culture
- Exclusive access to perks and discounts
- A flexible ‘Dress for Your Day’ environment