Collections

• Monitor Accounts Receivable aging and manage customer accounts
• Identify overdue balances and contact customers using multiple communication methods to address outstanding debt, including account discrepancies, billing errors, and payment term verification
• Review and reconcile customer account balances, performing detailed analysis at the invoice level
• Identify and resolve discrepancies between customer records and BHN billing to accurately determine root causes and implement effective solutions
• Coordinate with both external and internal business partners to address and resolve billing inquiries
• Prepare and maintain comprehensive summary and detailed collection notes for regular Accounts Receivable aging reviews with management
• Provide support with customer payment applications, Accounts Receivable reporting, and related accounting close activities as required

Collections Analyst II

Collections Specialist

Small Business Collections Lead

Area Collections Executive

Bilingual Early Stage Collections Specialist

Account Servicing Specialist - 30 Day Collections