Black & Veatch

Digital IT Executive Support Engineer

Black & Veatch

full-time

Posted on:

Location Type: Office

Location: Overland Park • Kansas • United States

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Tech Stack

AndroidiOSITSMMacOSServiceNow

About the role

  • Serve as the primary point of contact for all IT-related needs of the CEO, his direct reports, and their executive assistants to address and resolve all IT-related concerns and requests, ensuring rapid resolution and minimal disruption.
  • Provide on-site and remote support for hardware, software, network, applications, iOS and Android mobile devices, video conferencing, and productivity tools.
  • Monitor tools and activities and proactively address potential problems.
  • Collaborate with infrastructure, security, and application teams to escalate and resolve complex issues.
  • Assist with executive onboarding/offboarding processes, including device setup and access provisioning.
  • Ensure confidentiality and discretion in handling sensitive information and interactions.
  • Be available for off-hours support as needed.
  • Establish and maintain strong working relationships with internal clients throughout the organization.
  • Facilitate meetings and collaborative work group discussions, ensuring follow-up actions are tracked and completed.
  • Serve as a point of escalation for IT requests and incidents within business sectors as needed.
  • Maintain and update documentation, including knowledge base articles and user guides.
  • Identify, lead, and contribute to process improvement initiatives aimed at increasing efficiency and service quality.
  • Provide training and guidance on IT tools, security practices, and new technologies.
  • Participate in change management and deployment activities.
  • Collaborate with internal teams and external IT partners to deliver a consistent, high-quality user experience and organizational alignment.
  • Enforce strict security protocols, MFA, encryption, and secure remote access.
  • Coordinate with Infosec teams to monitor threats and ensure executive devices remain hardened.
  • Anticipate issues before they occur through monitoring, patching, and performance optimization.
  • Prepare devices and environments ahead of executive travel, board meetings, and major events.
  • Deliver concierge level support with exceptional communication and empathy.
  • Provide on-site and remote assistance tailored to executive preferences.
  • Translate complex technical issues into clear, actionable explanations.
  • Have an Employee Experience Mindset with Empathetic support.
  • Help us move support, service and technology we provide from reactive to proactive to predictive in the future.

Requirements

  • 5+ years of experience
  • All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
  • Bachelor's Degree (preferred)
  • Proven experience in executive-level IT support or similar high-touch environments.
  • Strong ability to resolve IT-related issues and concerns quickly and effectively.
  • Ability to leverage broader IT and partner resources to achieve urgency-based technology outcomes.
  • 10+ years of service delivery experience, preferably in a global company.
  • High level of integrity and discretion in handling confidential information.
  • Excellent communication skills, with the ability to explain technical concepts in user-friendly language.
  • Expert knowledge of Windows/iPadOS/macOS, Microsoft 365, Active Directory, networking fundamentals, and Microsoft Teams.
  • 2+ years of experience with ServiceNow or other ITSM platforms.
  • Strong analytical and problem-solving skills.
  • Proven track record of process improvement implementations.
  • Experience capturing requirements and coordinating small projects.
  • Comprehensive understanding of Microsoft tools and applications.
  • OSHA 10 hour certification (or ability to obtain within 90 days).
  • Ability to lift up to 50 pounds, sit, and stand for extended periods.
  • Willingness to work overtime, weekends, and travel as needed.
  • Knowledge of ITIL practices and service delivery frameworks.
  • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field.
Benefits
  • 401K match and benefits that start day 1
  • Flexible work schedules
  • Paid vacation and holiday time
  • Sick time and dependent sick time
  • Adoption reimbursement
  • Tuition reimbursement
  • Vendor discounts
  • Employment referral program
  • AD&D insurance
  • Pre-taxed accounts
  • Voluntary legal plan
  • B&V Credit Union
  • Performance-based bonus program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
WindowsiPadOSmacOSMicrosoft 365Active Directorynetworking fundamentalsMicrosoft TeamsServiceNowITILprocess improvement
Soft Skills
communicationproblem-solvinganalytical skillsempathyintegritydiscretioncollaborationcustomer serviceleadershiporganizational skills
Certifications
OSHA 10 hour certificationBachelor's degree in Information TechnologyBachelor's degree in Computer Science