Black & Veatch

Digital IT Executive Support Engineer

Black & Veatch

full-time

Posted on:

Location Type: Hybrid

Location: Overland Park • Kansas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

ITSMMacOSServiceNow

About the role

  • Serve as the primary point of contact for all IT-related needs of the CEO and executives.
  • Provide on-site and remote support for hardware, software, and mobile devices.
  • Monitor tools and activities and proactively address potential problems.
  • Assist with executive onboarding/offboarding processes.
  • Maintain and update documentation, including knowledge base articles and user guides.
  • Identify, lead, and contribute to process improvement initiatives.
  • Provide training and guidance on IT tools and security practices.
  • Collaborate with internal teams and external IT partners for a consistent user experience.

Requirements

  • Bachelor's Degree
  • 5+ years of experience
  • Proven experience in executive-level IT support or similar high-touch environments.
  • Strong ability to resolve IT-related issues and concerns quickly and effectively.
  • Expert knowledge of Windows/iPadOS/macOS, Microsoft 365, Active Directory, networking fundamentals, and Microsoft Teams.
  • 2+ years of experience with ServiceNow or other ITSM platforms.
  • Strong analytical and problem-solving skills.
  • OSHA 10-hour certification (or ability to obtain within 90 days).
  • Ability to lift up to 50 pounds, sit, and stand for extended periods.
  • Willingness to work overtime, weekends, and travel as needed.
Benefits
  • Competitive compensation
  • 401K match
  • Benefits that start day 1
  • Flexible work arrangements
  • Paid vacation and holiday time
  • Sick time
  • Dependent sick time
  • Adoption reimbursement
  • Tuition reimbursement
  • Vendor discounts
  • Employment referral program
  • AD&D insurance
  • Pre-taxed accounts
  • Voluntary legal plan
  • B&V Credit Union
  • Performance-based bonus program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
WindowsiPadOSmacOSMicrosoft 365Active Directorynetworking fundamentalsMicrosoft TeamsServiceNowITSM platformsprocess improvement
Soft skills
analytical skillsproblem-solving skillscommunication skillscollaborationtrainingguidancesupportleadershiporganizational skillscustomer service
Certifications
Bachelor's DegreeOSHA 10-hour certification