Product Manager
Viatu
Head of Product, DMC/Safari
Black Pen Recruitment
full-time
Posted on:
Location: 🇿🇦 South Africa
Visit company websiteJob Level
Lead
About the role
- Define and execute the product strategy in line with company goals, contracted agents, and source market priorities
- Translate market trends and client insights into innovative product concepts and enhancements
- Oversee full product lifecycle from ideation, launch, audit procedures, to continuous improvement
- Monitor and analyse product and sales performance, adjusting strategies as needed
- Lead, mentor, and develop the Product Management and Systems teams; set objectives, priorities, and KPIs
- Foster collaboration between product, reservations, operations, marketing, and systems functions
- Set commercial framework for supplier contracting, rates, and overrides and guide supplier negotiations
- Develop and approve key supplier agreements and strategic partnerships in collaboration with the CEO
- Oversee strategic management and optimisation of core operational system (Tourplan) and integrations
- Ensure products and systems deliver a seamless client experience and embed client feedback into improvements
- Act as strategic link between customer-facing teams and support sales/reservations with product positioning and tools
Requirements
- Bachelor’s degree in Business, Marketing, Tourism, or related field
- 8–10 years’ experience in senior product or commercial roles within a DMC or similar
- Proven leadership of cross-functional teams, including product and systems/technology
- Strong knowledge of Southern African travel products
- Experience with operational systems relevant to travel product delivery (e.g., Tourplan)
- Demonstrated success in driving revenue growth and operational efficiency through product and systems strategies
- Exceptional leadership, negotiation, and communication skills
