Product Manager

• Define and own the Platform tribe strategy and roadmap, integrating business goals, regulatory needs, and market dynamics.
• Prioritise investments that improve system reliability, cost efficiency, and scalability while enabling new business opportunities.
• Set and communicate SMART goals (OKRs) to align teams and stakeholders.
• Lead tribe planning and QBRs, managing alignment and dependencies across tribes.
• Champion thin-slice, iterative delivery with measurable impact.
• Provide proactive visibility to leadership and stakeholders on roadmap progress, risks, and key decisions.
• Establish standards for system reliability, uptime, and performance, tracking SLA targets.
• Ensure compliance with card scheme rules, payment regulations, and data protection requirements.
• Drive automation and tooling that reduce operational friction and enhance efficiency.
• Use financial analytics to optimise ROI, cost-to-serve, and scalability.
• Analyse vendor costs, transaction volumes, reconciliation gaps, and efficiency gains to inform priorities.
• Apply cohort analysis to identify internal adoption trends and guide smarter platform investment.
• Hire, coach, and develop Product Managers with strong infrastructure and financial services instincts.
• Influence stakeholders by simplifying complex technical concepts into clear business narratives.
• Foster an inclusive, collaborative culture where teams feel empowered to contribute and own outcomes.
• Lead structural enhancements to Kuda’s infrastructure that benefit multiple business areas.
• Oversee transformation initiatives in core processes (ledger, payments, tooling) to increase efficiency.
• Act as a role model for learning, continuous improvement, and accountability.
• Collaborate with BLO (Platform): align on efficiency, uptime, and cost-reduction objectives.
• Collaborate with DM/TLs: plan capacity, define SLAs, and deliver roadmap initiatives.
• Collaborate with Other Tribes: manage dependencies for payment flows, ledger, and tooling access.
• Collaborate with Risk, Compliance, Legal, Finance: ensure audit readiness, reconciliation integrity, and regulatory compliance.
• Collaborate with Vendors: manage partnerships, SLAs, and integrations with card schemes, processors, and banking providers.

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