Black Pen Recruitment

Administrative Assistant

• Provide day-to-day administrative support to the Director of ARC, including scheduling, calendar management, meeting coordination, and travel logistics
• Organize virtual and in-person events such as board meetings, workshops, and convenings (including logistics, note-taking, and follow-up)
• Maintain internal systems and shared drives, including contact lists, partner databases, and filing systems
• Draft, format, and proofread internal and external documents, presentations, and correspondence
• Process payments, track expenses, and support budget monitoring and financial reporting
• Reconcile accounts and liaise with bookkeeping and accounting partners to ensure accurate records and compliance
• Conduct prospect research to identify institutional and philanthropic funding opportunities
• Assist with the preparation and submission of grant proposals, concept notes, and donor reports
• Maintain development records, track deadlines, and support donor stewardship activities
• Coordinate with program and finance colleagues to compile information for funding applications and reports

Administrative Assistant Consultant

Consultant

• Lead, execute, and produce the Fall 2025 through Spring 2026 slate of PEN America public programs and events, including literary programs and Free Expression events
• Develop a slate of revenue-generating Author's Evenings and other donor engagement opportunities
• Establish Emerging Voices alumni programming
• Manage all logistical aspects of programs, including liaising with authors, authors’ representatives, host donors, venues, partner organizations, and other service providers; development, production, and distribution of event-related materials; track event participation and prepare event graphics, outreach, and follow-up emails; and process contracts and invoices, and ensure budget reconciliation
• Represent PEN America and/or prepare representatives at events, as required

Consultant, Programs and Engagement

Product Designer

• Our client is a technology company solving payments problems for businesses. Their mission is to help businesses in Africa become profitable, envied, and loved. They provide a suite of products to help businesses accept payments online and offline, manage their operations, and grow their business. Our client is driven by a commitment to excellence, innovation, and customer satisfaction. Role Overview Our client is looking for an exceptional Product Designer to lead their design efforts in South Africa. This is an opportunity to shape how merchants in one of Africa's most vibrant economies experience their platform and help build financial infrastructure that drives economic growth. Our client believes that exceptional design is a competitive advantage. As a Product Designer for South Africa, you'll combine business strategy, user experience, and visual design to create intuitive payment experiences that delight our users and solve real problems for African businesses. You'll collaborate closely with our product managers, engineers, and business teams to understand the unique needs of South African merchants and create elegant solutions that feel like they were made just for them. You'll also play a crucial role in adapting their existing design system to meet local market needs while maintaining a cohesive experience. What makes this role unique is the opportunity to directly impact how businesses operate in South Africa. The payment solutions you design will help merchants overcome barriers to online commerce and create new possibilities for growth. Your work will be seen and used by thousands of businesses every day, from small startups to major corporations. This is a full-time role, and you'll report directly to the Product Design Lead. The successful candidate will ideally be physically located in South Africa. Job Type: Permanent Location: South Africa Work Place: Hybrid Requirements Have 5+ years of experience designing digital products, with a strong portfolio showcasing your process and outcomes Have a deep understanding of user-centred design principles and methodologies Familiar with the South African market and its unique challenges and opportunities Excel at both UX and UI design, with strong skills in information architecture and interaction design Have experience working with design systems and component libraries Proficient with design tools like Figma Communicate clearly about design decisions and can articulate your reasoning Work well in cross-functional teams and can collaborate effectively with non-designers Comfortable with ambiguity and can drive projects forward with minimal direction Have a growth mindset and continuously seek to improve your craft Passionate about creating products that make a real difference in people's lives Responsibilities Lead the design vision for our client in South Africa, ensuring their products meet the unique needs of local merchants Create user-centred designs by understanding business requirements, user feedback, and market research Design intuitive interfaces and experiences that solve complex problems in simple ways Develop customer journey maps, wireframes, prototypes, and high-fidelity mockups Partner closely with product managers to define features and user stories Collaborate with engineers to ensure designs are implemented with quality and attention to detail Conduct user research and usability testing to inform design decisions Design delightful interactions that make our client’s products not just usable, but enjoyable Contribute to our client’s design system and help maintain consistent experiences across platforms Work closely with other designers across the company to ensure consistency and shared learning Advocate for South African users and ensure their needs are represented in product decisions Mentor junior designers and provide constructive feedback to help them grow

Senior Product Designer, Fintech/Payments

Product Manager

• Define and execute the product strategy in line with company goals, contracted agents, and source market priorities
• Translate market trends and client insights into innovative product concepts and enhancements
• Oversee full product lifecycle from ideation, launch, audit procedures, to continuous improvement
• Monitor and analyse product and sales performance, adjusting strategies as needed
• Lead, mentor, and develop the Product Management and Systems teams; set objectives, priorities, and KPIs
• Foster collaboration between product, reservations, operations, marketing, and systems functions
• Set commercial framework for supplier contracting, rates, and overrides and guide supplier negotiations
• Develop and approve key supplier agreements and strategic partnerships in collaboration with the CEO
• Oversee strategic management and optimisation of core operational system (Tourplan) and integrations
• Ensure products and systems deliver a seamless client experience and embed client feedback into improvements
• Act as strategic link between customer-facing teams and support sales/reservations with product positioning and tools

Head of Product, DMC/Safari

Administration

• Assist in preparing, organizing, and processing immigration-related documents and applications.
• Maintain and update client records and case files with accuracy and confidentiality.
• Communicate with clients, government agencies, and internal teams to follow up on applications and ensure compliance.
• Conduct research on immigration laws, regulations, and policy changes to support case preparation.
• Schedule appointments, track deadlines, and coordinate required documentation for visa and permit applications.
• Ensure timely submission of applications and proactively address potential administrative delays.
• Support legal consultants with drafting correspondence, compiling case reports, and managing workflow.
• Provide general administrative assistance, including data entry, email management, and report generation.

Immigration Administrative Assistant

Data Engineer

• Our client is seeking a talented Data Architect to support the development and implementation of large-scale Modern Data Platforms, Business Intelligence (BI), and Analytics solutions for our clients.
• Assist in architecting and general design of Modern Data Platforms, across Data Lakes, Data Warehouses, Data Lakehouses, Business Intelligence (BI) and Data Analytics solutions.
• Assist in data modelling, design and build.
• Help to enforce technical architecture and documentation standards, policies and procedures
• Collaborating with business experts and customers to understand business needs and translating business requirements into data functionality.
• Assisting in the scoping, estimation, and task planning for assigned projects.
• Adhere to project work plans to meet defined functionality, objectives, and timelines.
• Stay informed on the latest advancements and best practices in data engineering and analytics.
• Produce comprehensive technical architectural documentation to support the data and analytics solutions.
• Address customer queries and issues promptly to ensure high levels of satisfaction.
• Provide hands-on guidance and mentorship to team members to foster skill development and knowledge sharing.

Administrative Assistant Consultant

Consultant, Programs and Engagement

Senior Product Designer, Fintech/Payments

Head of Product, DMC/Safari

Immigration Administrative Assistant

Data Architect, Intelligent Cloud, Data & Analytics, Consulting, Big4