BizzyCar

Customer Retention Specialist

• Serve as the lead negotiator and relationship manager for at-risk and cancellation-requested dealerships
• Conduct save calls, on-site visits, and QBRs focused on addressing pain points, repositioning BizzyCar’s value, and securing renewal commitments
• Proactively monitor dealer health signals, usage trends, and cancellation risks, intervening early to prevent churn
• Develop tailored recovery strategies that include ROI analysis, contract adjustments, or product alignment
• Document all objections and negotiation outcomes, ensuring leadership visibility into retention efforts
• Act as a trusted advisor to dealership principals, service managers, and executive teams
• Rebuild confidence in BizzyCar by presenting compelling business cases backed by data and results
• Lead strategic QBRs and executive touchpoints that focus on retention outcomes and future opportunities
• Partner with Customer Success, Product, and Sales to resolve escalations impacting dealer satisfaction
• Share field intelligence on cancellation trends and objections to shape future product and retention strategies
• Support enterprise-level retention initiatives by working closely with the executive team on key dealer accounts
• Own retention and save-rate targets, reporting weekly progress against KPIs
• Maintain CRM accuracy on all dealer health, risk assessments, and recovery actions
• Deliver clear visibility into at-risk revenue, churn prevention outcomes, and retention performance

Dealer Success and Retention Manager

Product Manager

• Develop and manage product roadmaps and priorities, incorporating feedback from internal and external stakeholders as well as supporting data.
• Collaborate with cross-functional teams throughout the software development lifecycle to optimize and commercialize mobile solutions.
• Ensure business requirements are documented and integrated into product roadmaps and resulting products.
• Enhance products, improve customer experience, and boost operational efficiency using Artificial Intelligence.
• Contribute to BizzyCar’s cutting-edge AI Agent products, working at the forefront of Agentic technology.
• Represent BizzyCar at industry events and with prospects, clients, investors, and business partners.
• Stay current on automotive industry trends and develop innovative solutions.
• Implement an effective product development and prioritization process rooted in regular stakeholder communication.
• Define and establish metrics for product planning and feature releases to measure success of new and established features.

Senior Product Manager

Operations

• What you'll do: Experimentation & Testing – Partner with Product to design rapid-cycle operational tests for new capabilities. Define test design, success criteria, and measurement approaches. Rapidly evaluate results and recommend go/no-go decisions.
• Operationalization & Scaling – Translate successful pilots into standardized processes, training, and playbooks. Work with frontline leadership to ensure smooth adoption and sustained performance. Identify risks and roadblocks, proactively solving for scale.
• Cross-Functional Partnership – Serve as the bridge between Product and Operations, ensuring new initiatives are grounded in real-world execution. Partner with operations leadership to align innovation with frontline needs and capacity. Maintain strong feedback loops across Product, Ops, and Executive leadership.
• Continuous Improvement – Analyze operations performance data to refine processes and drive improvements. Recommend enhancements to both testing methodology and operational workflows. Ensure insights from the frontline feed back into product and strategy decisions.

Dealer Success and Retention Manager

Senior Product Manager

Senior Manager, Innovation and Operations