BizzyCar

Dealer Success and Retention Manager

BizzyCar

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Serve as the lead negotiator and relationship manager for at-risk and cancellation-requested dealerships
  • Conduct save calls, on-site visits, and QBRs focused on addressing pain points, repositioning BizzyCar’s value, and securing renewal commitments
  • Proactively monitor dealer health signals, usage trends, and cancellation risks, intervening early to prevent churn
  • Develop tailored recovery strategies that include ROI analysis, contract adjustments, or product alignment
  • Document all objections and negotiation outcomes, ensuring leadership visibility into retention efforts
  • Act as a trusted advisor to dealership principals, service managers, and executive teams
  • Rebuild confidence in BizzyCar by presenting compelling business cases backed by data and results
  • Lead strategic QBRs and executive touchpoints that focus on retention outcomes and future opportunities
  • Partner with Customer Success, Product, and Sales to resolve escalations impacting dealer satisfaction
  • Share field intelligence on cancellation trends and objections to shape future product and retention strategies
  • Support enterprise-level retention initiatives by working closely with the executive team on key dealer accounts
  • Own retention and save-rate targets, reporting weekly progress against KPIs
  • Maintain CRM accuracy on all dealer health, risk assessments, and recovery actions
  • Deliver clear visibility into at-risk revenue, churn prevention outcomes, and retention performance

Requirements

  • Bachelor’s degree in Business, Marketing, or related field preferred
  • 5+ years of experience in account management, dealer relations, customer success, or sales roles in SaaS or automotive
  • Demonstrated success in retention, renewal negotiation, or account recovery
  • Proven negotiation and closing skills
  • Strong business acumen and ability to translate features into financial and operational ROI for dealerships
  • Expert in objection handling, contract negotiation, and influencing executive-level stakeholders
  • Tech-savvy with experience using HubSpot (CRM), Microsoft Office Suite, and collaboration tools
  • Willingness to travel up to 75–100%, including overnight stays
  • Valid driver’s license
  • Availability to work extended hours as needed