Retention Specialist
ExactCare
Dealer Success and Retention Manager
BizzyCar
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the lead negotiator and relationship manager for at-risk and cancellation-requested dealerships
- Conduct save calls, on-site visits, and QBRs focused on addressing pain points, repositioning BizzyCar’s value, and securing renewal commitments
- Proactively monitor dealer health signals, usage trends, and cancellation risks, intervening early to prevent churn
- Develop tailored recovery strategies that include ROI analysis, contract adjustments, or product alignment
- Document all objections and negotiation outcomes, ensuring leadership visibility into retention efforts
- Act as a trusted advisor to dealership principals, service managers, and executive teams
- Rebuild confidence in BizzyCar by presenting compelling business cases backed by data and results
- Lead strategic QBRs and executive touchpoints that focus on retention outcomes and future opportunities
- Partner with Customer Success, Product, and Sales to resolve escalations impacting dealer satisfaction
- Share field intelligence on cancellation trends and objections to shape future product and retention strategies
- Support enterprise-level retention initiatives by working closely with the executive team on key dealer accounts
- Own retention and save-rate targets, reporting weekly progress against KPIs
- Maintain CRM accuracy on all dealer health, risk assessments, and recovery actions
- Deliver clear visibility into at-risk revenue, churn prevention outcomes, and retention performance
Requirements
- Bachelor’s degree in Business, Marketing, or related field preferred
- 5+ years of experience in account management, dealer relations, customer success, or sales roles in SaaS or automotive
- Demonstrated success in retention, renewal negotiation, or account recovery
- Proven negotiation and closing skills
- Strong business acumen and ability to translate features into financial and operational ROI for dealerships
- Expert in objection handling, contract negotiation, and influencing executive-level stakeholders
- Tech-savvy with experience using HubSpot (CRM), Microsoft Office Suite, and collaboration tools
- Willingness to travel up to 75–100%, including overnight stays
- Valid driver’s license
- Availability to work extended hours as needed
