Customer Retention Specialist

• Serve as primary contact for new PrEP patients as they adjust to their daily PrEP regimen.
• Ensure patients access medication refills and follow-up appointments.
• Connect patients with clinical staff and patient advocates to resolve barriers to PrEP retention.
• Empower patients with knowledge regarding PrEP, adherence, and healthy sexual practices.
• Maintain open communication with patients to ensure optimal service utilization and patient satisfaction.
• Facilitate ongoing access to PrEP and clinical services.
• Assist clinical and support staff in current PrEP retention efforts.
• Maintain accurate and timely documentation in patient medical records and data entry.

Bilingual PrEP Retention Specialist

Customer Retention Representative