BizForce

Executive Assistant

• Manage critical administrative, organizational, and documentation tasks that keep operations running smoothly
• Email management: Review and organize the client’s inbox, unsubscribe from unnecessary mailing lists, apply proper labels to new messages, and create and manage newsletters
• Blog site management: Publish, edit, and maintain blog posts on the client’s WordPress site (rossdes.wordpress.com)
• Financial entries (Quicken/QuickBooks): Monitor and categorize new entries in Quicken, ensuring accuracy and consistency
• Calendar and scheduling: Manage the client’s calendar, arrange meetings, and prepare agendas in advance
• List management: Update and maintain company membership records, including AIA member updates, non-AIA reviews, and organizing transactions in RDA billing statements
• Google Drive/File management: Organize, maintain, and improve the digital filing system for efficiency and accessibility
• General documentation: Update and format the client’s CV, design cards, prepare field reports, compile income reports, and optimize images for blogs (using tools such as Canva)
• Monograph reporting: Prepare, review, and generate reports using Monograph (training provided if needed)
• Other administrative support: Assist with ad hoc tasks that support business operations and client projects

Designer

• Develop and produce schematic designs, design development drawings, and production drawings for corporate interior projects
• Collaborate with project managers, architects, and clients to understand design requirements and translate them into functional and visually appealing spaces
• Prepare and coordinate construction documents, ensuring accuracy and compliance with industry standards
• Utilize Revit and AutoCAD to create detailed plans, elevations, sections, and 3D visualizations
• Participate in client presentations and communicate design concepts effectively
• Ensure projects align with corporate branding, space efficiency, and workplace strategy
• Stay updated on materials, finishes, and trends in corporate interior design

Interior Designer, Revit & AutoCAD

Accounts Receivable

• Prepare, review, and submit claims to insurance payers (commercial and government)
• Work with Optum/Change Healthcare Billing System to ensure accurate billing processes
• Utilize Cerner for patient account management and charge entry
• Review claims for accuracy and compliance before submission
• Research and resolve payer rejections, denials, and underpayments
• Follow up on outstanding AR balances to ensure timely collections
• Maintain current knowledge of payer requirements, regulations, and billing guidelines
• Collaborate with hospital staff and other departments for claim resolutions
• Ensure accurate claim submission, timely reimbursements, and reduction of denials to keep the revenue cycle flowing smoothly

Medical Biller / Accounts Receivable Specialist

Call Center Representative

• Ensure smooth health center operations by providing excellent customer service and managing patient calls
• Answer incoming patient telephone calls promptly and route to appropriate departments
• Schedule patient appointments accurately following established procedures
• Manage provider and scheduling resources to ensure full and efficient schedules
• Document and route clear and concise messages for providers and staff in the EMR system
• Maintain strict patient confidentiality in compliance with HIPAA and organizational protocols
• Collect, verify, and manage health insurance and demographic information
• Conduct appointment reminder and confirmation calls
• Provide general information to callers with professionalism, empathy, and courtesy
• Participate in required meetings, trainings, and in-service education
• Perform other related duties as assigned

Executive Assistant

Interior Designer, Revit & AutoCAD

Medical Biller / Accounts Receivable Specialist

Healthcare Call Center Scheduler, Bilingual – Spanish