Field Technician / Help Desk Engineer

Bit by Bit Computer Consulting

full-time

Posted on: 9/24/2025

Origin: • 🇺🇸 United States • Massachusetts

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💰 $60,000 - $80,000 per year

Junior

AndroidCloudDNSiOSVMwareVoIP

About the role

Provide hands-on technical support of client systems during field visits or dispatches
Troubleshoot hardware, software, Windows, Mac, iOS, and Android devices
Manage user onboarding and offboarding processes, including new employee setup (PC, phone, mobile, cloud services)
Support audio/visual and conference room technology
Perform on-site installation, repair, maintenance, and testing of systems
Diagnose errors or technical problems and determine proper solutions
Track issues, time, schedules, and escalations using Bit By Bit’s ticketing system
Create and maintain documentation of IT processes and systems (ITGlue)
Track and maintain client IT hardware inventory
Support network and server infrastructure, Active Directory, O365, Google Apps, Exchange, DNS, and backup software
Administer antivirus and spam filtering solutions
Support VMware, Vsphere, ESXi virtual servers
Liaise with ISPs, vendors, and OEMs to resolve issues and facilitate service
Act as remote hands for Level 3 engineers as needed
Collaborate with technical team members and communicate via Microsoft Teams and email
Follow company protocols and standard operating procedures

Outstanding customer service and communication skills (interpersonal, oral, and written)
Comfort working with high-level executives and following through on requests
Proficiency with Microsoft Suite; experience with MFA, SSO, Active Directory, and O365 preferred
Strong troubleshooting and problem-solving ability
Ability to build relationships and deliver outstanding client service
Minimum 2 years’ experience in an MSP or similar IT support environment (1 year minimum for field tech)
Bachelor’s degree in a technical field, trade school education, or equivalent experience
Valid U.S. driver’s license and reliable transportation required
Microsoft and/or Apple certifications desirable but not required
A professional, client-focused mindset and a commitment to exceptional service
Experience with Virtual Desktop Technologies (VMware, Hyper-V)
Certifications or training in Microsoft, Apple, CompTIA, or Fortigate
Firewall and switch administration knowledge
Familiarity with VOIP, telephony, and cable management
Ability to identify, diagnose, and remediate Ethernet/wiring issues