Bit by Bit Computer Consulting

Project Manager

• Support project initiation, scope definition, and SOW development for multiple clients simultaneously.
• Coordinate resources across engineering, service desk, NOC/SOC, and vendor teams to support project execution.
• Track deliverables, dependencies, and milestones using Teamwork or other project management tools.
• Assist with project budgeting, forecasting, and ensuring tasks are executed within financial expectations.
• Work closely with the PMO to enforce MSP-specific governance, including change management, documentation standards, and data governance requirements.
• Prepare and maintain client-facing project documentation, runbooks, and SOPs.
• Align project tasks with existing RMM, PSA, ticketing, and alert management systems.
• Ensure project work is properly logged, scheduled, and tracked through the MSP’s PSA platform.
• Coordinate with dispatch/resource managers to schedule engineering time.
• Maintain awareness of client SLAs and ensure project work does not disrupt operational commitments.
• Assist in handoff to service desk operations after project completion, ensuring proper documentation and knowledge transfer.
• Support user acceptance testing (UAT) and final validation of project deliverables.
• Coordinate device provisioning, deployments, migrations, and system upgrades.
• Ensure project closeout activities are completed, including documentation updates, ticket closure, asset updates, and lessons learned.
• Act as a communication bridge between clients, vendors, engineers, and internal project leads.
• Provide clear, timely updates on project status, risks, and timelines.
• Schedule and facilitate project meetings, capturing action items and distributing minutes.
• Help manage expectations across client leadership and technical teams.

Project Coordinator, Eastern New York Hours