Bit by Bit Computer Consulting

IT Support

• Provide hands-on technical support of client systems during field visits or dispatches.
• Troubleshoot hardware, software, Windows, Mac, iOS, and Android devices.
• Manage user onboarding and offboarding processes, including new employee setup (PC, phone, mobile, cloud services).
• Support audio/visual and conference room technology.
• Perform on-site installation, repair, maintenance, and testing of systems.
• Diagnose errors or technical problems and determine proper solutions.
• Track issues, time, schedules, and escalations using Bit By Bit’s ticketing system.
• Create and maintain documentation of IT processes and systems (ITGlue).
• Track and maintain client IT hardware inventory.
• Support network and server infrastructure, Active Directory, O365, Google Apps, Exchange, DNS, and backup software.
• Administer antivirus and spam filtering solutions.
• Support VMware, Vsphere, ESXi virtual servers.
• Liaise with ISPs, vendors, and OEMs to resolve issues and facilitate service.
• Act as remote hands for Level 3 engineers as needed.
• Collaborate with technical team members and communicate via Microsoft Teams and email.
• Follow company protocols and standard operating procedures.

Field Technician, Help Desk Engineer

Solutions Engineer

• Design and lead end-to-end technical solutions across Microsoft 365, Azure, and hybrid environments
• Serve as senior technical authority on complex projects, providing architecture guidance, risk assessment, and escalation support
• Translate business requirements into secure, scalable, and maintainable solutions
• Develop technical roadmaps and modernization strategies aligned to client objectives
• Contribute to internal standards, best practices, and reference architectures
• Lead and execute complex projects including:
• - Microsoft 365 email migrations (cutover, hybrid, tenant-to-tenant)
• - Azure migrations (infrastructure, workloads, and applications)
• - Identity modernization and tenant consolidation initiatives
• - Windows 10 → Windows 11 upgrade programs
• Own projects from design through implementation, validation, and handoff
• Ensure projects are delivered on time, within scope, and aligned to best practices
• Produce high-quality technical documentation, diagrams, and runbooks
• Architect and administer:
• - Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
• - Microsoft Intune / Endpoint Manager, including Autopilot and compliance policies
• - Microsoft Entra ID (Azure AD), hybrid and cloud-only identity
• Design and manage Azure environments, including networking (VNets, VPNs, firewalls), compute, storage, governance, and monitoring
• Operate as a generalist across Azure services and solutions
• Architect identity solutions including conditional access, MFA strategies, and lifecycle management
• Support and lead cybersecurity incident response efforts (containment, remediation, recovery)
• Implement security controls aligned with Zero Trust and NIST frameworks
• Provide deep expertise in DNS architecture and troubleshooting
• Design and remediate SMTP/mail flow configurations
• Support web and database infrastructure, including IIS and SQL Server environments
• Partner with Project Managers to ensure alignment with scope, timelines, and milestones
• Track, update, and complete assigned tasks with full ownership
• Proactively identify and escalate risks, blockers, and scope changes
• Provide consistent updates to stakeholders and maintain alignment between technical execution and delivery timelines
• Act as a trusted advisor to clients, translating complex technical concepts into business-friendly language
• Participate in discovery sessions, solution design, and project scoping
• Support pre-sales efforts with technical validation and solution input
• Mentor junior engineers and contribute to team growth and knowledge sharing

Field Technician, Help Desk Engineer

Senior Project Engineer – Solutions Architect, Microsoft, Azure