Bit by Bit Computer Consulting

Systems Engineer

• The Senior Windows Systems Engineer will be responsible for leading the Window system engineers and administrators responsible for the installation, upgrade, and migration of servers on the Windows OS Platform as required to enhance application security & performance.
• The Senior Engineer will work with the Business and Application development teams to gather requirements and develop both tactical and strategic solutions to ensure technical objectives of the company are met.
• This position is responsible for providing oversight and guidance, as well as performing administrative responsibilities when required for both the enterprise Windows Server environment on-premise and in Microsoft Azure Cloud environment.
• The individual in this role will lead the team to provide all levels of support for the enterprise active directory environment, email (Microsoft O365) and Microsoft Azure.
• The purpose of the role is to ensure the availability, stability, and consistent performance, scalability, maintainability, and reliability of our corporate windows server environment & applications.
• This is a “hands-on” position requiring strong technical skills, as well as excellent informal leadership, interpersonal and communication skills.
• Mange team of approximately 6 Window Engineer/Administrators, both in house employees and offshore consultants.
• Support & administrate Windows Server environment with new installation, upgrades and patching
• Support the enterprise active directory environment including Azure Active Directory
• Responsible for the support and administration of the Microsoft O365 Exchange environment
• Support and administrate windows server nodes within virtualized environments

Senior Windows Systems Engineer

IT Support

• Deliver exceptional customer service to end users via phone and email.
• Manage and update support tickets in the proprietary ticketing system, ensuring transparency and resolution from inception to closure.
• Provide remote desktop support and troubleshooting for Windows, Mac computers, and Android/iOS mobile devices.
• Utilize remote access tools (e.g., Kaseya VSA, Splashtop, LogMeIn Central) for effective problem-solving.
• Monitor, diagnose, and troubleshoot network and server issues.
• Deploy and manage antivirus solutions, backups, and applications.
• Administer Microsoft Active Directory, file servers, private/hosted email systems (e.g., Exchange, Office 365, Google Apps), and email spam filters.
• Perform website and DNS administration tasks.
• Manage virtual servers using VMware Vsphere, ESXi, and Microsoft Hyper-V.

Help Desk Engineer

IDR 12,000,000 - IDR 20,000,000 per month

• Provide hands-on technical support of client systems during field visits or dispatches
• Troubleshoot hardware, software, Windows, Mac, iOS, and Android devices
• Manage user onboarding and offboarding processes, including new employee setup (PC, phone, mobile, cloud services)
• Support audio/visual and conference room technology
• Perform on-site installation, repair, maintenance, and testing of systems
• Diagnose errors or technical problems and determine proper solutions
• Track issues, time, schedules, and escalations using Bit By Bit’s ticketing system
• Create and maintain documentation of IT processes and systems (ITGlue)
• Track and maintain client IT hardware inventory
• Support network and server infrastructure, Active Directory, O365, Google Apps, Exchange, DNS, and backup software
• Administer antivirus and spam filtering solutions
• Support VMware, Vsphere, ESXi virtual servers
• Liaise with ISPs, vendors, and OEMs to resolve issues and facilitate service
• Act as remote hands for Level 3 engineers as needed
• Collaborate with technical team members and communicate via Microsoft Teams and email
• Follow company protocols and standard operating procedures

Senior Windows Systems Engineer

Help Desk Engineer

Help Desk Engineer

Field Technician / Help Desk Engineer