Bit by Bit Computer Consulting

IT Support

• Provide hands-on technical support of client systems during field visits or dispatches
• Troubleshoot hardware, software, Windows, Mac, iOS, and Android devices
• Manage user onboarding and offboarding processes, including new employee setup (PC, phone, mobile, cloud services)
• Support audio/visual and conference room technology
• Perform on-site installation, repair, maintenance, and testing of systems
• Diagnose errors or technical problems and determine proper solutions
• Track issues, time, schedules, and escalations using Bit By Bit’s ticketing system
• Create and maintain documentation of IT processes and systems (ITGlue)
• Track and maintain client IT hardware inventory
• Support network and server infrastructure, Active Directory, O365, Google Apps, Exchange, DNS, and backup software
• Administer antivirus and spam filtering solutions
• Support VMware, Vsphere, ESXi virtual servers
• Liaise with ISPs, vendors, and OEMs to resolve issues and facilitate service
• Act as remote hands for Level 3 engineers as needed
• Collaborate with technical team members and communicate via Microsoft Teams and email
• Follow company protocols and standard operating procedures

Field Technician / Help Desk Engineer