Birdie HR

Product Designer

• Design user experiences and interfaces for B2C gaming and iGaming products across web, desktop, and mobile
• Own the end-to-end user experience from hypothesis through shipped feature to measured impact
• Form hypotheses, design experiments, run A/B tests, and use results for iteration
• Analyze user feedback and analytics to identify friction points, drop-offs, and growth opportunities
• Translate insights into user flows, prototypes, and production-ready UI in Figma
• Contribute to and maintain the design system and UI libraries
• Collaborate with product, engineering, and analytics teams in a fast-paced, iterative environment
• Ensure designs meet industry standards and iGaming compliance requirements

Senior Product Designer, B2C, Gaming/iGaming

Data Engineer

• Design, develop and maintain scalable and reliable data pipelines and ETL/ELT processes
• Develop and optimise data warehouse solutions
• Develop and maintain data infrastructure, primarily on AWS, while also supporting parts of the legacy infrastructure
• Develop APIs and data integrations
• Contribute to the development and maintenance of real-time data pipelines using Kafka
• Automate and optimise data processes and workflows
• Monitor, troubleshoot and improve the reliability, performance, security and data quality of pipelines and infrastructure
• Work closely with the analytics team and other stakeholders to understand data needs and deliver effective solutions
• Maintain clear and up-to-date documentation for data pipelines, infrastructure and workflows
• Contribute to the improvement and modernisation of existing data processes and architecture

Customer Support

• Act as the main point of contact for customers actively using the product
• Respond to customer inquiries in a timely and professional manner
• Provide customer support via email and chat
• Develop a good understanding of the product to answer customer questions effectively
• Communicate with team members to find solutions
• Escalate inquiries to relevant departments when required

Customer Support Agent

Customer Success Manager

• Own outbound and lifecycle messaging across B2C audiences via Customer.io
• Implement communication strategies for existing customers
• Identify differences in user journeys based on user behaviour across different markets
• Convert user-journey insights into regular customer touchpoints
• Build and run multi-channel communication campaigns across email, SMS, push, and in-app channels
• Run tests and experiments involving copy, design, segments, and channels
• Support deliverability and maintain sender reputation
• Assist in segmenting customer databases for personalised and targeted communications
• Prepare regular reports on campaign performance metrics and suggest improvements
• Collaborate with marketing, design, and content teams on CRM initiatives

Email & CRM Marketing Specialist

Team Lead

• Lead and scale user acquisition for iGaming brand across LATAM
• Build and manage a cross-channel acquisition team
• Own channel budgets, forecasting and media-mix allocation
• Run continuous testing to optimise performance
• Set and track KPIs, drive cross-team collaboration
• Investigate and resolve underperformance end-to-end
• Focus on funnel optimisation

Senior Product Designer, B2C, Gaming/iGaming

Data Engineer

Customer Support Agent

Email & CRM Marketing Specialist

Acquisition Team Lead, LATAM