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Customer Support Agent
Birdie HRCustomer Support Agent providing Polish-language email and chat support for an international product company. Resolving customer inquiries, understanding the product, and escalating issues to relevant teams.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with a focus on effective communication and problem-solving. Proficient in managing customer inquiries and providing timely assistance in a technology-driven environment.
Highest-signal resume keywords
Fluent Polish SpeakerCustomer Support ExperienceActive Listening SkillsAttention to DetailEnglish Level B2
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Good Communication SkillsCustomer-Oriented MindsetPatienceTime Management
Industry Keywords
IGaming ExperienceShift-Based EnvironmentEmail SupportChat Support
About the role
Key responsibilities & impact- Act as the main point of contact for customers actively using the product
- Respond to customer inquiries in a timely and professional manner
- Provide customer support via email and chat
- Develop a good understanding of the product to answer customer questions effectively
- Communicate with team members to find solutions
- Escalate inquiries to relevant departments when required
Requirements
What you’ll need- Fluent Polish speaker
- Good communication skills and a customer-oriented mindset
- Active listening skills, patience, and attention to detail
- Ability to manage time effectively in a shift-based environment
- Affinity with technology
- Previous Customer Support experience is required
- Previous iGaming experience is a plus
- English level B2 for internal communication
- Willingness and ability to work day shifts in a 4-days-on/2-days-off schedule, including possible weekends
Benefits
Comp & perks- Full training will be provided
- Competitive compensation
- Regular career development reviews
- Generous vacation and sick leave policy
- Financial assistance for professional development
- Educational Allowances
- Monthly allowance for personal activities
- Comprehensive health insurance plans
- Referral program rewards
- Team-building activities and corporate parties