BioScript Solutions

QA Engineer

• Supporting the development, implementation and continuous improvement of a process-based Quality Management System.
• Assisting in the design, documentation, and optimization of operational processes using Lean and quality principles (process mapping, standardization, waste reduction).
• Assisting, completing, and overseeing corrective action and root cause analysis.
• Assisting, completing, and overseeing improvement plan development and monitoring.
• Compiling and monitoring process performance data for improvement opportunities.
• Performing with risk assessments and monitoring mitigation plans.
• Supporting with management review preparation and execution.
• Leading operational process improvement projects including mapping/modelling, design, analysis, performance monitoring and improvement, and integrating these processes into a Quality Management System (QMS) framework.
• Collaborating with cross functional teams (Operations, IT, Pharmacy, Patient Programs) to ensure solutions are practical, scalable, and compliant.

Quality Assurance Analyst – Operational Excellence

Bilingual

• Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients
• Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to maximize reimbursement solutions
• Coordinate documents, submissions and all related paperwork to insurance companies, public/federal funding programs
• Foster and build relationships with key clinics
• Coordinate with pharmacy processes required once funding has been obtained
• Acquire in depth knowledge of public / private and federal funding mechanisms

Bilingual Patient Reimbursement Specialist

Manager

• Translate enterprise strategy into clear regional priorities and execution plans
• Lead and optimize financial and operational performance across the region
• Provide strong financial stewardship by overseeing supply and equipment budgets
• Partner with commercial teams to identify and advance business development opportunities
• Ensure a consistently exceptional patient experience and high clinical service standards across all clinics
• Foster a culture of compliance, innovation, and continuous improvement
• Build and develop strong clinic leaders
• Act as a key regional voice in strategic initiatives

Regional Clinic Manager

• Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients;
• Acting as the Primary point of contact for physicians (within their geographic area) to enroll patients into a NavieGo managed program;
• Establishing and maintaining a strong, trusting relationship with assigned clinics and physicians;
• Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to maximize reimbursement solutions public/federal funding programs;
• Coordinate with dispensing pharmacy and injection training sites once funding has been obtained;
• Acquire in depth knowledge of public / private and federal funding mechanisms;
• Assisting physicians and/or their staff to complete all relevant Patient Support Program forms (enrolment, consent, prescription, etc.) and all relevant drug reimbursement forms;
• Acting as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other Health Care providers;
• Responding promptly and professionally to physician enrolment requests;
• Responding proactively and upon NavieGo’s request to facilitate paperwork required for patient reimbursement renewals.

Bilingual Program Coordinator

Operations

• Lead and manage a team of reimbursement specialists and administrative staff, providing coaching, development, and performance management.
• Ensure efficient and effective program operations, including reimbursement, patient coordination, and administrative workflows.
• Conduct regular team meetings and one-on-one check-ins to provide guidance, address challenges, and promote a positive work environment.
• Oversee administrative functions such as scheduling, resource allocation, and documentation to ensure seamless program execution.
• Collaborate with the Program Manager to evaluate program strengths, identify areas for improvement, and implement process enhancements.
• Work with internal teams, including analytics, training, and finance, to ensure accurate reporting, compliance, and financial reconciliation.
• Maintain direct communication with clients and stakeholders to address operational concerns and drive service excellence.
• Ensure adherence to all regulatory, compliance, and quality assurance requirements, including audit readiness, adverse event and product quality complaint reporting.
• Support quality assurance initiatives (data integrity), including corrective and preventive action (CAPA) activities and process improvements.
• Attend industry conferences, as appropriate, to enhance program visibility and foster professional relationships.

Operations Lead

• Successfully enhance customer facing interactions by adding value.
• Providing best in class customer experience and operational execution.
• Achieving objectives related to the Patient Support Program by overseeing field execution, ensuring consistent approach regionally in collaboration with cross functional colleagues.
• Interact with key Health Care Providers to provide awareness and understanding of the Patient Support Program.
• Ensure the highest standards of quality and conduct all activities in an ethical and compliant manner.
• Work in partnership with a pharmaceutical manufacturer to understand and contribute to achieving their goals.
• Interact with Health Care Providers to provide awareness and ensure effective implementation of Patient Support Programs.
• Rapidly respond to external/internal customer needs and look for opportunities to continuously improve services.
• Maintain customer support / trust & value while navigating the changing landscape by providing adapted offerings.
• Collaborate with key departments at NavieGo and the pharmaceutical manufacturer.

Patient Support Service Manager

• Manage assigned patient cases and/or projects, ensuring timely, compliant, and high‑quality service delivery in accordance with organizational policies and case management processes.
• Coordinate effectively with patients, physicians’ offices, laboratories, and internal/external stakeholders to support smooth initiation and ongoing maintenance of services.
• Review, analyze, validate, and document patient and healthcare provider information, maintaining accurate, complete, and up‑to‑date case records while ensuring strict confidentiality.
• Accurately receive, document, and report Adverse Events in line with organizational protocols and guidelines.
• Provide professional inbound and outbound telephone support, maintaining clear, consistent communication and addressing inquiries or concerns from stakeholders.
• Perform administrative and data entry duties, including preparation and review of written materials (letters, invoices, reports, and presentations) and management of correspondence, files, and records.
• Organize, file, scan, copy, fax, and maintain office documents to support efficient workflow and easy retrieval.
• Contribute feedback to improve patient and stakeholder experience and participate in ongoing product and process training.
• Available to work rotating shifts Monday through Friday between 8:00 AM and 8:00 PM EST.