BioScript Solutions

Manager

• Be responsible for the entire coordination of the patient journey;
• Occasional travel for on-site clinic visits;
• Acting as the Primary point of contact for physicians to enroll patients into a NavieGo managed program;
• Establishing and maintaining a strong, trusting relationship with assigned clinics and physicians including site visits;
• Acting as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other Health Care providers;
• Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients;
• Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to assist a patient in their journey on treatment;
• Coordinate documents, submissions and all related paperwork to insurance companies and public funding programs;
• Coordinate clinic appointments and drug deliveries within timelines;
• Foster and build relationships with patients and key health care providers;
• Implement best practices as required in an effort to maximize a patient's access to drug coverage;
• Coordinate with pharmacy processes required once funding has been obtained;
• Apply an in-depth knowledge of public / private funding systems;
• Able to work rotating shifts Monday through Friday, covering the hours of 8 AM to 8 PM EST.

Field Nurse Case Manager

Bilingual

• Undertake the management of specific projects or cases regarding patient reimbursement and coordination for the NavieGo branch
• Responsible for overall management of own patient cases
• Act as the Primary point of contact for physicians to enroll patients into a NavieGo managed program
• Establish and maintain strong, trusting relationships with assigned clinics and physicians
• Coordinate cases with insurance companies, physician' offices and healthcare professionals
• Acquire in depth knowledge of public/private and federal funding mechanisms
• Assist physicians and/or their staff to complete all relevant Patient Support Program forms
• Act as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other Health Care providers
• Respond promptly and professionally to physician enrolment requests
• Facilitate paperwork required for patient reimbursement renewals.

Bilingual Program Coordinator

• Serve as a key liaison between patients and healthcare providers, ensuring seamless coordination of care.
• Handle inbound and outbound calls and email inquiries with empathy and efficiency.
• Escalate matters to physicians, nurses, or program coordinators as needed—knowing when to take the lead and when to seek support.
• Respond thoughtfully to patient concerns, assisting with everything from scheduling to program-related questions.
• Enter accurate patient data and uphold the highest standards of confidentiality and professionalism.
• Track and report adverse events (AE) and product quality complaints (PQC) for the Quality Service Team.
• Confirm and review appointments, locations, and schedules with clarity and care.
• Support your team with document filing, report submissions, and general administrative needs.
• Be a steady presence in a fast-paced, ever-evolving environment, adapting with grace and delivering consistent results.

Bilingual Health Services Representative

Events

• Acting as a liaison between patients and providers
• Managing calls, emails, and scheduling
• Ensuring accurate patient information and confidentiality
• Providing program overviews and answering questions