BioScript Solutions

Compliance

• Oversee the pharmacovigilance compliance framework for safety reporting across patient support, pharmacy, and infusion clinic operations, ensuring alignment with agreements, regulations, and internal procedures.
• Lead and maintain a risk-based quality control program for pharmacovigilance intake and reporting, including sampling, review criteria, performance benchmarks, and monitoring.
• Oversee quality reviews of adverse event and product complaint records to ensure timeliness, completeness, accuracy, regulatory compliance, documentation quality, and privacy adherence.
• Monitor compliance metrics, quality trends, deviations, and operational risks, and prepare reports for quality and governance review.
• Lead investigations into pharmacovigilance deviations, reconciliation discrepancies, procedural non-compliance, and documentation issues using root-cause analysis methodologies.
• Assess the impact of quality issues on patient safety, data integrity, regulatory obligations, and contractual commitments.
• Develop, assign, monitor, and evaluate CAPAs to ensure accountability, timely completion, effectiveness, and escalation of unresolved issues.
• Notify manufacturer partners of reportable deviations and compliance concerns in accordance with contractual requirements and escalate significant risks to quality and pharmacovigilance leadership.
• Oversee the development, review, and maintenance of pharmacovigilance training materials and ensure personnel are qualified before performing safety reporting activities.
• Deliver training, coaching, and awareness sessions to operational, clinical, pharmacy, and cross-functional teams.

Associate Manager, PV Compliance – Excellence

Program Manager

• Reporting to the Program Manager, the Associate Program Manager is responsible for supporting the day-to-day operations of the Patient Support Program(s).
• This is a position that includes supporting direct oversight of a team of reimbursement specialists, caseworkers, and/or administrative staff.
• The Associate Program Manager will be expected to participate in client meetings, business reviews, continuous improvement, and training & development to deliver Program services to the Program sponsor(s).
• Ensure that the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc is achieved.
• Influential leadership of program staff across Canada.
• In collaboration with the program manager, ongoing evaluation of program strengths, weaknesses and potential areas for improvement.
• In collaboration with the analytics team, facilitate the design, production and delivery of all program related reporting.
• In collaboration with the training team, author and implement program SOPs, work instructions, and any other training material.
• In collaboration with the finance team, ensure monthly invoices are created accurately, vendor invoices are reconciled, and submitted punctually to the appropriate parties.
• Participate/lead in respective client meetings and day to day client communications.
• Participate as directed by the Program Manager in any special projects.
• Make recommendations for changes in operations and assist in the execution of these changes.
• Collaborate with all internal departments who deliver program related services to ensure optimal execution and performance is achieved.
• Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities, and Change Controls.
• Attend, as appropriate, therapeutically relevant conferences with the focus on client and stakeholder relationship building.

Bilingual Associate Program Manager

Administrative Assistant

• Prepare, review, and/or edit various forms of correspondence such as letters, invoices, presentations, publications, and reports
• Data entry and general administrative duties
• Maintain a high level of confidentiality in all interactions
• Organize, maintain, and coordinate office records and files
• Photocopy, fax, scan and organize documents for distribution, mailing, binding, and filing
• Accurately and appropriately file correspondence, invoices, and receipts
• Reporting AEs and PQCs
• Experience in reimbursement processes (private, public, and federal funding)

Manager

• Be responsible for the entire coordination of the patient journey
• Occasional travel for on-site clinic visits
• Acting as the Primary point of contact for physicians to enroll patients into a NavieGo managed program
• Establishing and maintaining a strong, trusting relationship with assigned clinics and physicians including site visits
• Acting as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other Health Care providers
• Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients
• Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to assist a patient in their journey on treatment
• Coordinate documents, submissions and all related paperwork to insurance companies and public funding programs
• Coordinate clinic appointments and drug deliveries within timelines
• Foster and build relationships with patients and key health care providers
• Implement best practices as required in an effort to maximize a patient's access to drug coverage
• Coordinate with pharmacy processes required once funding has been obtained
• Apply an in-depth knowledge of public / private funding systems
• Able to work rotating shifts Monday through Friday, covering the hours of 8 AM to 8 PM EST

Field Nurse Case Manager – AB, BC

• Translate enterprise strategy into clear regional priorities and execution plans, ensuring alignment across all clinic sites throughout BC
• Lead and optimize financial and operational performance across the region, with accountability for EBITDA, KPIs, and sustainable growth
• Provide strong financial stewardship by overseeing supply and equipment budgets, implementing controls, and ensuring disciplined resource allocation
• Partner with commercial teams to identify and advance business development opportunities, regional partnerships, and service expansion initiatives
• Apply strong understanding of the BC healthcare and operational landscape to lead operational readiness for new technologies, therapies, and services with minimal disruption
• Ensure a consistently exceptional patient experience and high clinical service standards across all clinics
• Lead incident reviews, audits, and structured quality improvement initiatives, translating findings into meaningful clinical and operational improvements
• Foster a culture of compliance, innovation, and continuous improvement, grounded in evidence, standards, and best practices
• Leverage patient feedback, insights, and data to guide service evolution and quality priorities
• Build and develop strong clinic leaders by setting and reviewing SMART goals that clearly connect individual and team performance to regional strategy
• Coach, mentor, and empower leaders and teams—supporting high performance while addressing challenges with clarity, empathy, and accountability
• Champion ongoing training, professional development, and leadership capability to support current performance and future growth
• Lead regional recruitment efforts and shape a consistent, high-quality onboarding experience across clinics
• Act as a key regional voice in strategic initiatives, bringing clinic-level insight and operational perspective to enterprise decision-making
• Collaborate with internal partners to align clinic operations, financial performance, and growth initiatives
• Ensure safety events and quality concerns are addressed with rigor, transparency, and follow-through, reinforcing trust and accountability

Regional Clinic Manager

General

• Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients.
• Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to maximize reimbursement solutions.
• Coordinate documents, submissions and all related paperwork to insurance companies, public/federal funding programs.
• Foster and build relationships with key clinics.
• Coordinate with pharmacy processes required once funding has been obtained.
• Acquire in depth knowledge of public / private and federal funding mechanisms.

Patient Reimbursement Specialist

QA Engineer

• Quality Event Management (Incidents / Deviations / Investigations) Lead intake, triage, and tracking of quality events (incidents and deviations), ensuring accurate classification, risk assessment, escalation, and on-time initiation of investigations.
• CAPA Management (Corrective and Preventive Actions) Own CAPA governance from initiation through closure: ensure appropriate linkage to incidents/deviations/audit findings/complaints, clear problem definition, risk-based prioritization, and compliant documentation.
• Change Control Management Lead the change control process for operational, procedural, system, supplier, and material changes: ensure changes are appropriately documented, risk assessed, and reviewed/approved by required stakeholders.
• Data Insights, Metrics, and Continuous Improvement Own QA Operations performance reporting (KPIs/KRIs) including event volume and aging, investigation and CAPA cycle time, effectiveness, recurrence, and change control throughput; ensure data quality and consistent definitions.
• Maintain inspection/audit readiness for QA Operations processes by ensuring procedures, training, and records support consistent execution.

Associate Manager, Quality Assurance – Operations

• Audit Governance (Internal, External & Client Audits)
• Develop and maintain governance dashboards and KPI packages for audits, CAPA, deviations, suppliers, and commitments.
• Own the Quality Audit Program including risk‑based planning, execution, reporting, and post‑audit governance activities.
• Lead all internal audits, ensuring audit scopes, tools, documentation, and reports meet QMS and regulatory requirements.
• Act as the primary QA lead during external and client audits, managing readiness, evidence compilation, SME coordination, and audit execution.
• Document audit observations with objective, risk‑aligned language and ensure timely, high‑quality responses.
• Govern the closure of audit‑related action plans and CAPAs, verifying effectiveness, sustainability, and escalation of risks.
• Maintain audit governance documentation, schedules, templates, and systemic trend analyses.
• Oversee CAPA and action‑plan governance ensuring problem statements, RCAs, risk scoring, and actions meet quality standards.
• Review CAPA packages for clarity, completeness, effectiveness, and sustainability.
• Track CAPA timeliness, effectiveness checks, recurrence trends, and escalate systemic issues.
• Lead supplier qualification and re‑qualification including risk tiering, documentation review, and assessments.
• Govern supplier performance monitoring, issue escalation, and remediation planning.
• Collaborate closely with Procurement, Operations, Clinical, and Pharmacy teams to manage supplier risks.
• Develop, review, negotiate, and maintain Quality Agreements with clients and suppliers.
• Track contractual quality commitments, deliverables, and evidence required for audits.
• Provide guidance to teams regarding Quality Agreement interpretation and obligations.
• Analyze trends to identify risks and systemic improvement opportunities.
• Present concise governance insights to leadership, clients, and cross‑functional teams.
• Ensure data accuracy, traceability, and integrity in governance systems.
• Serve as a key QA Governance contact for clients, suppliers, and internal partners.
• Support client governance meetings with reporting, metrics, audit updates, and quality insights.
• Lead communications on externally reportable issues and risks to service continuity.
• Lead and coach the QA Governance team, managing workload, performance, and skill development.
• Provides clear direction, sets measurable goals, and holds team members accountable for performance and results.
• Coaches, develops, and supports team members through regular feedback, performance reviews, and career development planning.
• Fosters a high-performing, inclusive team culture that aligns with company values and business objectives. Act as back‑up for the Manager, QA Governance for escalations, governance decisions, and external interactions.

Associate Manager, Quality Assurance – Governance

Bilingual

• Successfully enhance customer facing interactions by adding value and providing leadership support in the management of support staff;
• Mentor, coach and direct a regional team in providing best in class customer experience and operational execution;
• Daily monitoring of team activities and performance;
• Create and maintain regionals specific training for drug and reimbursement as market landscape evolves;
• Identify Patient, Health Care Providers and Program needs and deliver solutions in collaboration with cross functional colleagues;
• Analyze program metrics and create a plan of action to proactively address issues;
• Direct report creation and timely delivery of performance metrics and related reporting to Senior Program Manager;
• Ensure the highest standards of quality and conduct all activities in an ethical and compliant manner;
• Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements;
• Work in partnership with a pharmaceutical manufacturer to understand and contribute to achieving their goals and ensuring program optimization;
• Ensure optimal support for assigned Patient Support Program and related market events (e.g.: public listing, competitor entry, etc.);
• Rapidly respond to external/internal customer needs and look for opportunities to continuously improve services;
• Maintain customer support / trust & value while navigating the changing landscape by providing adapted offerings;
• Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities.

Bilingual District Manager – Patient Support

• Be responsible for the entire coordination of the patient journey;
• Occasional travel for on-site clinic visits;
• Acting as the Primary point of contact for physicians to enroll patients into a NavieGo managed program;
• Establishing and maintaining a strong, trusting relationship with assigned clinics and physicians including site visits;
• Acting as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other Health Care providers;
• Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients;
• Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to assist a patient in their journey on treatment;
• Coordinate documents, submissions and all related paperwork to insurance companies and public funding programs;
• Coordinate clinic appointments and drug deliveries within timelines;
• Foster and build relationships with patients and key health care providers;
• Implement best practices as required in an effort to maximize a patient's access to drug coverage;
• Coordinate with pharmacy processes required once funding has been obtained;
• Apply an in-depth knowledge of public / private funding systems;
• Able to work rotating shifts Monday through Friday, covering the hours of 8 AM to 8 PM EST.