BioCatch

IT Support

• Maintain and develop BioCatch’s global IT assets: Systems, laptops, licenses, networks, cloud-based applications, meeting rooms
• Work closely with suppliers, make orders, and manage inventory
• Run a high-class efficient help desk to support end-users
• Collaborate with Operations, DevOps and Security teams to implement access policies and MDM (Intune, Jamf)
• Configure users and devices policies and compliance
• Monitor network performance (availability, utilization, throughput, QoS, latency)
• Lead systems implementation and integration projects from planning to production
• Support VC rooms setup and management
• Combine hands-on technical work with management responsibilities to drive IT growth

Senior IT Specialist

Data Engineer

• Provide the direction of our data architecture. Determine the right tools for the right jobs. We collaborate on the requirements and then you call the shots on what gets built. Manage end-to-end execution of high-performance, large-scale data-driven projects, including design, implementation, and ongoing maintenance. Optimize and monitor the team-related cloud costs. Design and construct monitoring tools to ensure the efficiency and reliability of data processes. Implement CI/CD for Data Workflows

Solutions Engineer

• Onboard customers and partners to use BioCatch solutions
• Lead implementations and technical projects to enable BioCatch anti-fraud solutions for web and mobile applications
• Work closely with Executives, Project Managers, and Developers at customer organizations
• Provide operational and technical services as part of the Solutions division to customers worldwide
• Overcome integration challenges with customers' web/mobile applications using frontend/fullstack expertise
• Contribute to technical documentation, lead workshops, and provide training
• Improve processes and practices within the Solutions Engineering team
• Manage project timelines and coordinate multiple concurrent implementations

Analyst

• Maintain strong relationships with fellow fraud fighters within the BioCatch customer base to support and enable them to get maximum value out of the BioCatch solutions.
• Provide subject matter expertise (SME) support to our customers to drive the use of BioCatch in achieving their strategic plans.
• Work with customers and BioCatch Data Science to continually strive for high fraud detection rates, whilst maintaining low levels of friction for genuine customers.
• Use a data-driven approach to prove the value of BioCatch against success criteria for proof of value and pilot projects.
• Educate potential and new customers on BioCatch and Behavioural Biometrics specifically for targeting their key problems and use cases.
• Work tactically with customers to deploy rules for acute fraud attacks.
• Continually focus on leading customers towards best practices.
• Be a voice of the customer to internal BioCatch functions to drive our own product strategy and delivery.
• Support BioCatch Data Science in researching new and emerging threats across our main use cases including Account Takeover, Account Opening, Remote Access Scams, Social Engineering Scams and Mule detection.
• Deliver reporting and insights on fraud detection performance.
• Share interesting stories and learnings from the field with our Sales Enablement function and strive to be a thought leader in the fraud space.
• Provide SME support to the BioCatch Sales functions to enable them in new customer acquisitions.

BioCatch

Senior IT Specialist

Data Engineer

Solutions Engineer

Threat Analyst

Threat Analyst