Assess our current environment, and build a minimally disruptive, pragmatic, and AI-forward plan to improve it iteratively
Chart our roadmap for all things IT: decide what functions should be performed in-house versus by service providers, conduct vendor analysis, educate stakeholders, and smoothly roll out changes
Collaborate with security and compliance teams on improvements to enterprise infrastructure management, including the responsible use of AI tools
Provision, maintain, and support employee workstations and software across macOS, Windows, Linux, Android, and iOS)
Manage the full lifecycle of access to software and systems, including SSO and MFA for employees and contractors
Manage office headquarters IT needs (networking/wifi, key card system, printing, etc)
Administer backend IT Infrastructure (Google Workspace, VPN, Device MDM)
Onboard/offboard employees (both in-person and remotely)
Propose and manage the budget for employee software and hardware
Support a large nationally-distributed remote workforce, with flexibility to work outside standard Pacific business hours (9:00 am – 5:00 pm PT) as needed

Requirements

Curious and empathetic leader with a growth mindset and a spirit of service
Track record for success delivering excellence in internal IT at cloud-native technology companies
Proven expertise in managing vendor relationships and elevating IT maturity
Proven expertise with cloud-based software solutions, specifically MDM-as-a-service
Experience operating in a heterogeneous device platform (Mac, Windows, Linux, Android/iOS) environment
Experience with enterprise access management and SaaS administration (eg. Google Workspace, Microsoft Entra, Okta)
Willing to roll up your sleeves and get it done; no IT job is too big or small
A high degree of technical aptitude and troubleshooting skills

Benefits

An above-market compensation package (salary + equity)
Excellent medical, dental, vision, and life insurance - 99% of insurance premiums covered for you + your dependents
Flexible vacation time to promote a healthy work-life blend
13 paid holidays; 11 federally observed holidays (including Juneteenth), plus Election Day and the day after Thanksgiving
16 weeks of paid parental bonding leave for the arrival of a newborn or newly placed infant
Sick/mental health time separate from vacation days (accrue up to a cap of 80 hours)
4 weeks of sabbatical after 4 years of service at the company
401k, Commuter benefits, FSA, and DCFSA with administration paid for
$5,000 annual bonus for employees who volunteer as a CASA (court-appointed special advocates)
$2,500 annual reimbursement for ongoing learning and development, with opportunities to attend trainings/conferences, on-site speaker series, and lunch and learns
$300 reimbursement for initial office setup
$50 a month effective work reimbursement to cover internet, electricity, office setup costs, or lunch/snacks with coworkers
Paid jury duty

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

enterprise infrastructure managementaccess managementSaaS administrationMDM-as-a-servicetroubleshootingvendor analysisbudget managementcloud-based software solutionsnetworkingdevice management

Soft Skills

curious leaderempathetic leadergrowth mindsetspirit of servicecollaborationflexibilityproblem-solvingcommunicationleadershipservice orientation