BeyondTrust

Customer Success Manager

• Work to execute a world-class customer experience using internal tools, templates, and processes
• Create Success Plans for your customers, including touch points/milestones, cadences, contacts, business reviews, etc
• Determine how to drive swift, high return on investment (ROI) value for our customers’ BeyondTrust purchases, and accelerate the adoption of our products
• Manage escalated customer satisfaction issues as needed
• Cross-collaborate with Sales, the Technical Account Management team, Renewals, and others to ensure BeyondTrust knows and understands our customers and their current state in using our products
• Educate our customers about upcoming opportunities, training, and webinars. Ensure they are aware of upcoming campaigns, events, and forums, and the value it brings them with their current/future investment
• Advocate for the customer – ensure they see relevant case studies, know about upcoming release details, and new products. Report internally on customer issues and feature requests, and ensure their product requests are considered
• Examine health check findings and ensure actions are created, tracked, and closed promptly by the teams who own them, facilitating the resolution across the various teams who own the actions.

Enterprise Customer Success Manager

Security Engineer

• Own and execute a strategic territory plan focused on net-new commercial acquisition.
• Drive full-cycle sales motions from prospecting through close within your assigned accounts.
• Operate as an overlay specialist across aligned Commercial Account Executives, identifying and advancing Entitle opportunities within their territories.
• Build strong internal partnerships with Commercial AEs to create joint account plans and pipeline acceleration strategies.
• Generate pipeline through proactive prospecting, executive outreach, partner collaboration, and targeted account strategies.
• Lead complex, multi-threaded sales engagements within commercial organizations.
• Engage C-level and senior security stakeholders (CISO, CIO, VP Security, Cloud Security leaders) in outcome-driven security conversations.
• Deliver consultative discovery centered on privilege risk reduction, identity governance, and cloud security posture.
• Coordinate cross-functional resources (Sales Engineering, Channel, Marketing, Professional Services, Customer Success) to accelerate deal progression and ensure successful outcomes.
• Develop compelling business cases and ROI-driven proposals aligned to customer security initiatives.
• Accurately forecast and manage pipeline using Salesforce, maintaining disciplined deal inspection and territory hygiene.
• Consistently meet and exceed quarterly and annual revenue targets across both direct and overlay motions.
• Represent the company at industry events, executive briefings, and partner engagements.

Identity Security Sales Specialist

Analyst

• Administer and maintain UKG Pro (Core HR and Workforce Management)
• Manage system transactions including hires, terminations, transfers, job changes, and compensation updates
• Maintain system configuration elements such as security roles, business rules, and organizational structures
• Partner with IT and system stakeholders to support integrations and ensure accurate data flow
• Identify and support system improvements and enhancements
• Develop and maintain standard and ad hoc HR reports (BI/People Analytics)
• Analyze HR data to identify trends and opportunities
• Support stakeholders with accurate and timely reporting
• Perform ongoing audits and data validation
• Support HRIS-related projects, including system enhancements and reporting improvements
• Identify opportunities to streamline HR processes
• Assist in implementing workflow improvements
• Support multiple initiatives in a fast-paced environment
• Provide HRIS support and guidance to users
• Troubleshoot issues promptly
• Create documentation to support system adoption

HRIS Analyst

Full-stack Engineer

• Collaborate with internal Engineering teams
• Engage in frequent problem-solving, write robust and maintainable code
• Review and provide feedback on functional requirements for products
• Design, build, and maintain efficient, reusable, and reliable code
• Develop new tests and tools for frontend and backend code
• Setup and maintain reliable test environments and CI/CD pipelines
• Verify the product’s scalability, reliability, consistency, and performance
• Review, debug, and provide feedback on code written by other team members
• Collaborate with other cross-functional team members to support the operation and maintenance of products
• Communicate test results promptly.

Associate Software Development Engineer

DevOps Engineer

• Responsible for the day-to-day availability, monitoring, maintenance, incident response and resolution of the BeyondTrust Cloud Service.
• Work closely with multiple teams and organizations to ensure the service’s health meets defined SLAs.
• Troubleshoot and perform the initial triage of failed processes and instances in large scale distributed systems.
• Evaluate and implement effective solutions for systematically identified and defined problems, threats, and preventive maintenance items.
• Plan work, identify risks, and provide accurate time estimates of deliverables.
• Communicate effectively with stakeholders including team leads, managers, and directors.
• Provide thorough documentation for all work using strong written skills.
• Follow and implement risk and compliance policies and procedures.
• Actively contribute within an Agile team to ensure continuous improvement of processes, policies, and automation.
• Pursue continuous learning through internal and external training opportunities.

Cloud Operations Engineer

Support Engineer

• Manage customer communication and expectations.
• Provide phone, email, and chat support to assigned accounts.
• Provide troubleshooting and debugging of customer problems.
• Act as the customer liaison to Engineering, Sales, and Field Engineer teams.
• Transition product issues to Tier 3 Support, Engineering, and product enhancements to Product Management, tracking status to the customer regularly.
• Escalate critical issues and roadblocks to the Technical Support Manager.
• Be a part of the on-call rotation for the assigned product team.

Enterprise Customer Success Manager

Identity Security Sales Specialist

HRIS Analyst

Associate Software Development Engineer

Cloud Operations Engineer

Identity Security Sales Specialist

Technical Support Engineer