Enterprise Customer Success Manager

BeyondTrust

Enterprise Customer Success Manager facilitating customer journeys at BeyondTrust. Executing world-class experiences while advocating for customer needs and driving product adoption.

Posted 6/17/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Work to execute a world-class customer experience using internal tools, templates, and processes
Create Success Plans for your customers, including touch points/milestones, cadences, contacts, business reviews, etc
Determine how to drive swift, high return on investment (ROI) value for our customers’ BeyondTrust purchases, and accelerate the adoption of our products
Manage escalated customer satisfaction issues as needed
Cross-collaborate with Sales, the Technical Account Management team, Renewals, and others to ensure BeyondTrust knows and understands our customers and their current state in using our products
Educate our customers about upcoming opportunities, training, and webinars. Ensure they are aware of upcoming campaigns, events, and forums, and the value it brings them with their current/future investment
Advocate for the customer – ensure they see relevant case studies, know about upcoming release details, and new products. Report internally on customer issues and feature requests, and ensure their product requests are considered
Examine health check findings and ensure actions are created, tracked, and closed promptly by the teams who own them, facilitating the resolution across the various teams who own the actions.

Requirements

What you’ll need

2+ years of previous Customer Success / Customer Management experience
Experience in success plans and customer health scoring
Strong organizational skills and the ability to handle multiple customers in a fast-paced environment
Experience in tracking actions, resolving issues, and de-escalating customer concerns

Benefits

Comp & perks

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life are just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successcustomer managementsuccess planscustomer health scoringissue resolutionde-escalation

Soft Skills

organizational skillsmulti-taskingcustomer advocacycross-collaboration