Customer Service, Full-time/Part-time
fuljoyment AG
Working Student – Telephone Customer Service
Bewegtbildgrafik
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Entry Level
About the role
- You are the first point of contact for our customers and assist them by phone with any questions about our products.
- You resolve issues quickly and professionally — whether they concern orders, returns or technical matters.
- You coordinate with our logistics, returns and support teams to ensure smooth operations.
- You keep our ticketing system up to date and document inquiries accurately.
- You contribute creative ideas to continuously improve our customer service.
Requirements
- Excellent German skills (native level, written and spoken).
- Ideally some initial e‑commerce experience and residence in Germany; customer service experience is a plus but not required.
- You are friendly, helpful and patient — even in stressful situations.
- You enjoy solving problems and making our customers' day.
- You work reliably and independently and are eager to continue developing professionally.
- A basic technical understanding of our sporting equipment is a plus.
- Confident use of laptops, tablets and smartphones.
Benefits
- 100% remote work — work from anywhere with flexible hours.
- Career perspective — long-term development and potential to move into a leadership role.
- Responsibility — a steep learning curve with ownership of your projects.
- Dynamic team — work with high-performing colleagues without a strict 9-to-5 mentality.
- Influence — active involvement in product development and creative processes.
- Additional benefits — free use of our sporting equipment and other attractive perks.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
e-commerce experiencecustomer service experiencetechnical understanding of sporting equipment
Soft skills
excellent German skillsfriendlyhelpfulpatientproblem-solvingreliableindependenteager to develop professionally
