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Customer Support

• You lead our customer support team (both operationally and with personnel responsibility) and develop your team members.
• You act as the escalation point for complex cases and support your team with challenging customer situations.
• You are the first point of contact for our customers by phone and e-mail for questions about our products.
• You resolve issues quickly and professionally — whether they concern orders, returns or technical inquiries.
• You coordinate closely with our logistics, returns and support teams to ensure smooth operations.
• You ensure our ticketing system is up to date and that all inquiries are documented properly.
• You analyze service metrics (e.g., response times, customer satisfaction) and derive measures for improvement.
• You contribute your ideas to continuously optimize processes, workflows and our customer service.

Customer Support Team Lead – Sports & Health Industry

• You lead our customer support team (both functionally and with personnel responsibility) and develop your team members.
• You act as the escalation point for complex cases and support your team in challenging customer situations.
• You are the primary point of contact for our customers by phone and email for questions about our products.
• You resolve issues quickly and professionally — whether related to orders, returns, or technical inquiries.
• You coordinate closely with our logistics, returns, and support teams to ensure smooth operations.
• You ensure our ticketing system is up to date and that all inquiries are properly documented.
• You analyze service metrics (e.g., response times, customer satisfaction) and derive measures for improvement.
• You contribute ideas to continuously optimize processes, workflows, and our customer service.

Customer Support Team Lead — Sports & Health

Ecommerce

• Fachliche Führung und Weiterentwicklung des Teams im technischen Kundendienst.
• Funktion als Eskalationsstelle für komplexe Kundenanliegen.
• Bearbeitung von Kundenanfragen per Telefon und E-Mail rund um unsere Produkte.
• Sicherstellung einer professionellen, lösungsorientierten Kommunikation.
• Pflege und Weiterentwicklung unseres Ticketsystems.
• Analyse relevanter Service-Kennzahlen und Ableitung von Verbesserungsmaßnahmen.
• Kontinuierliche Optimierung von Prozessen im technischen Kundendienst.

Teamlead Technischer Kundendienst – E-Commerce, Sports & Health

• Customer support: You are a competent and committed point of contact for our German-speaking customers (inbound only) by phone.
• Consultation: You assist customers with product inquiries, orders and returns.
• Technical support: You handle technical requests (including warranty, repair and complaint inquiries) in the ticketing system and maintain our internal database.
• Coordination: You regularly liaise with the order processing, warehouse, returns and support departments.
• Complaints: You communicate with other specialist departments to resolve complaints.
• Spare parts: You process orders and queries for required spare parts.
• Troubleshooting: You assist with diagnosing and resolving hardware, software and application issues.

Working Student, Customer Service Representative – Sports Equipment Manufacturer

• You are the first point of contact for our customers and assist them by phone with any questions about our products.
• You resolve issues quickly and professionally — whether they concern orders, returns or technical matters.
• You coordinate with our logistics, returns and support teams to ensure smooth operations.
• You keep our ticketing system up to date and document inquiries accurately.
• You contribute creative ideas to continuously improve our customer service.

Working Student – Telephone Customer Service

• Du bist ein kompetenter und engagierter Ansprechpartner für unsere deutschsprachigen Kunden (nur Inbound) per Telefon.
• Du unterstützt unsere Kunden zu unseren Produkten, Bestellungen und Retouren.
• Du bearbeitest technische Anfragen (u.a. Gewährleistungs-, Reparatur- und Reklamationsanfragen) im Ticketsystem und pflegst unsere interne Datenbank.
• Du stehst in regelmäßigem Austausch mit den Abteilungen für Auftragsabwicklung, Lager, Retouren und Support.
• Du kommunizierst mit anderen Fachabteilungen zur Bearbeitung von Reklamationen.
• Du führst Bestellungen und Klärungen für benötigte Ersatzteile durch.
• Du hilfst bei der Fehlerbehebung für Hardware-, Software- und Anwendungsprobleme.

Customer Support Team Lead – Sports & Health Industry

Customer Support Team Lead — Sports & Health

Teamlead Technischer Kundendienst – E-Commerce, Sports & Health

Working Student, Customer Service Representative – Sports Equipment Manufacturer

Working Student – Telephone Customer Service

Werkstudent Kundenservice Mitarbeiter – Sportartikel Hersteller