Serve as primary point of contact for analytics requests; triage, prioritize, and manage request queue
Document patterns to identify automation opportunities and leverage AI tools to accelerate scoping
Design and deliver comprehensive reports on license utilization, engagement, satisfaction, and behavioral patterns
Analyze manager assessments (360-degree feedback, leadership development metrics) and coach feedback themes
Monitor support tickets and create actionable reports identifying systemic issues
Prepare templated Business Value Review (BVR) decks and execute custom ad-hoc analyses
Use AI-powered analytics to automatically surface anomalies and trends
Map data flows across analytics ecosystem (Looker, Vitally, Salesforce, support systems, survey platforms)
Understand metric relationships and synthesize disparate data sources into unified narratives
Translate complex, multi-system data relationships into clear visualizations
Identify opportunities for single sources of truth and eliminate conflicting data definitions
Leverage AI tools to accelerate workflows from exploration to insight generation
Design agentic workflows where AI autonomously generates reports and surfaces insights
Establish validation processes for AI-generated analyses and partner with AI Engineer on enhancements
Train offshore analysts on effective AI tool usage and monitor outputs for quality
Build frameworks for prioritizing requests and routing to appropriate resources (senior analyst, offshore team, AI-powered self-service, automated reporting)
Develop SOPs, templates, quality standards, and enablement programs for offshore/BPO analysts
Mentor offshore team and teach them to validate AI analyses and escalate appropriately
Partner with Data & Insights team on new models, dashboards, self-service tools, and AI-powered solutions
Contribute to data governance initiatives and optimize analytics processes with Operations Program Manager

Requirements

7+ years in data analytics/business intelligence with progressive responsibility
Expert-level data visualization skills (Looker, Tableau, or Power BI required)
Strong Excel/Google Sheets proficiency (advanced functions, pivot tables, data modeling)
Demonstrated systems thinking: understanding data flows, metric interconnections, and multi-source synthesis
Experience with statistical analysis and comfortable working with AI tools as collaborative partners
Proven ability translating complex data into clear insights for non-technical audiences
Experience creating client-facing reports with strong attention to detail
Strong project management skills managing multiple priorities under deadlines
Excellent communication and stakeholder management skills
Experience in request-driven environments and understanding data architecture/lineage

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticsbusiness intelligencedata visualizationstatistical analysisExcelGoogle Sheetsdata modelingAI toolsreport generationdata governance

Soft Skills

project managementcommunicationstakeholder managementsystems thinkingmentoringattention to detailprioritizationcoachingcollaborationquality assurance