Senior Business Analyst – Care and Case Management
Gainwell Technologies
SQL
Product Manager
BetterHelp
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $150,000 - $190,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Ensure a high standard of care by optimizing the therapist and client experience, focusing on therapy quality & client outcomes
- Work cross functionally with other PMs to support marketplace engagement
- Lead highly visible and critical initiatives with end-to-end ownership of new products, features and experiments focused on product quality
- Initiate, evaluate and prioritize ideas, gather requirements and create specifications for product changes
- Analyze and quantify the impact and success of product changes and plan next steps based on data
- Collaborate with development and design teams to maximize resources' efficiency and utilization
- Partner with the design team to create a user experience that is both delightful and effective
- Perform UAT and functional QA to ensure high quality launches
- Work cross-functionally with development, support, marketing, clinical, and operations to convert insights into product improvements and ensure effective integration
- Connect with external stakeholders (members, providers, marketing channels, business partners, regulators) to ensure product meets their needs
- Participate in setting the strategy and long-term direction for the organization
- Own KPIs and continually seek ways to improve and optimize value to stakeholders
- Ideate, execute, test, measure, analyze, learn, iterate
Requirements
- Minimum of 3 years (PM) and 5 years (Sr. PM) of experience in a product role at a B2C company
- Growth and experiments driven mindset with a proven ability to execute and deliver results
- Basic SQL knowledge to navigate and utilize BI tools effectively
- Deep understanding of unit/business economics and ability to balance business and technical considerations
- Super analytical: proven experience in using data and relevant tools for driving critical business outcomes
- Experience in quickly launching products on a regular basis in an agile environment with a track record of delivering products on time and with high quality
- Great eye for UX and understanding of its related metrics
- Excellent organizational and leadership skills, strong attention to detail, able to work independently
- (Bonus) Fundamental coding skills, with experience in building an app
- (Bonus) Experience with marketplace-based business models
- (Bonus) Experience with data-driven personalization by segmentation
- (Bonus) Good understanding of marketplace dynamics
- (Bonus) Experience in both desktop and mobile environments
