Customer Experience Manager
DoorDash
SQL
Program Manager, Business Practices
Stripe
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
SQL
About the role
- Build and drive large-scale deal lifecycle transformation programs end-to-end (e.g., misbilling or revenue contracting improvements) and marshal cross-functional support and resources
- Manage the full-stack of change management activities: stakeholder engagement, creating champions, messaging/communication planning, support and enablement
- Develop collaborative relationships with key stakeholders across Stripe, across levels and functions
- Identify deal lifecycle improvement opportunities for GTM teams spanning strategy, people, policy, process, and technology
- Develop program standards (center of excellence) and provide guidance, consulting, and coaching to peers and partner teams
- Prioritize among projects and synthesize data to guide and support strategy and decisions
- Make executive-level recommendations and drive decisions when necessary
Requirements
- A strong track record of delivering global, complex enterprise deal lifecycle/commercial transformation programs with multiple constituents in a changing, ambiguous environment end-to-end
- Experience with deal management processes, deal process related root cause analysis, and commercial agreements
- 7+ years of experience in program management, business operations, management consulting or a related discipline
- Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment
- The ability to diagnose, simplify and structure problems and solutions while having command of “the details”
- Enthusiastic “roll up your sleeves” mentality
- Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to executive stakeholders
- Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change
- Deep problem solving and analysis experience (commercial, operational, financial) in a sales-oriented environment
- Growth mindset and innate curiosity; demonstrates leadership qualities and ownership
- Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools
- Prior experience with payments and/or SaaS
- Comfort with SQL and/or Google Sheets for analyzing large datasets
