Accounting Technologist, Business Systems Program Manager
Stripe
SQL
Customer Experience Manager
DoorDash
full-time
Posted on:
Origin: • 🇺🇸 United States • California, Illinois, New York, Washington
Visit company websiteSalary
💰 $122,400 - $180,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Develop solutions to optimize teammate processes to ensure Consumers can receive fast and fair resolutions
- Handle ad-hoc requests where a partner team needs help
- Dive into data to explain Consumer satisfaction performance at the lowest level of detail and translate them into actionable plans to hit business OKRs
- Contribute the vision of the Consumer Experience and key partnerships
- Own key business results and present outcomes to leadership
- Partner with teams within Consumer Experience, and Product, Engineering, Analytics, and Tools teams to improve Consumer Experience
- Produce, dig into, and use data and insights independently to identify opportunities to optimize Consumer support journey end-to-end
Requirements
- 6-8 years of experience in strategy, management consulting, product, or related; experience in support strategy is a plus
- You can solve analytical problems quickly, and are experienced in SQL and/or Excel
- Track record of leading cross-functional initiatives, hitting goals, and succeeding in a team environment
- Enjoy solving different types of problems, and like thinking outside of the box; like to learn new skills and apply them quickly and independently
- You are an owner: take responsibility for outcomes, have experience being in the driver’s seat, and want to define scope and vision from ambiguous problems
- Bias towards action, are scrappy, and can pivot when you learn new information
- Ability to influence and motivate people at all levels across a variety of job functions
