Business Operations

• Define and develop business-unit metrics and associated dashboards that quantify the health of the business; implement and optimize internal systems to track those metrics
• Take on ambiguous business challenges: frame problems, conduct rigorous analysis, and develop and implement data-driven solutions with stakeholders
• Act as a force multiplier: build consensus and drive alignment with product, engineering, sales, and operations without direct authority
• Embed within business units or product teams to understand operations, identify gaps, and cultivate next-generation leaders
• Execute ad-hoc special projects from company leaders
• Priority projects include automating tracking of gov and enterprise deliveries and training teams; creating inventory forecasting and tracking systems; upleveling sales support (enablement, systems training, CRM enrichment, automating workflows, pricing consistency); improving consumer analytics without compromising privacy
• Reports to Head of Finance and serves as a company-wide BizOps "swiss-army knife"

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