Clinical Account Manager
SmithRx
Call Center and Inside Sales Manager
Better Health Partnership
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead daily sales-focused huddles to drive conversion performance and reinforce best practices
- Manage and optimize outbound dialing strategies, campaign segmentation, and list management
- Oversee day-to-day queue operations, ensuring alignment with real-time business needs
- Analyze connect and conversion rates by time of day, campaign, and team to guide strategy
- Adjust queue assignments and contact strategies based on performance insights
- Maintain and iterate on outbound and inbound call flows, IVR design, and number cycling
- Provide hands-on coaching and development support to agents and team leads
- Conduct quality assurance reviews and deliver agent-level insights to leadership
- Train and support phone-facing teams outside of the call center, including RCM and Docs
- Collaborate on onboarding plans, sales training content, and continuous improvement programs
- Act as the point person for call center technology including dialer platforms, IVRs, and reporting tools
- Implement new features and workflows to improve agent efficiency and patient experience
- Reduce operational dependency on engineering or ad hoc support for system changes
- Ensure the call center infrastructure scales effectively with team growth and call volume
Requirements
- 5+ years of experience in inside sales management or call center operations management with a sales focus
- Proven ability to coach teams on phone-based selling and increase conversion outcomes
- Expertise with dialing platforms, IVR configuration, call routing, and campaign analytics
- Strong command of key call center and sales metrics and how to use them to drive results
- A proactive, data-driven mindset and the ability to diagnose and resolve performance issues
- Experience training or supporting agents across multiple roles and departments
- Preferred: Background in healthcare or experience in regulated environments
- Preferred: Familiarity with TalkDesk, or similar telephony tools
