Better Health Partnership

Revenue Operations

• Own revenue and funnel performance for inbound and outbound DTC funnels. Track and optimize key metrics such as: speed to first contact, contact rate, qualification, conversion, and revenue per rep.
• Hire, train, coach, and performance-manage reps and frontline managers; run QA and coaching cadences leveraging AI (we’re using AI sales coaching tools, AI calls QA, AI based LMS for training and certifying agents).
• Design, configure, and optimize CRM, telephony, routing, IVR, segmentation, and dashboards that tie activity to revenue.
• Reduce cycle time and manual work through AI, automation and workflows. Working alongside biz ops for implementation.
• Identify, pilot, and scale pragmatic AI use cases to improve key metrics such as contact rate, conversion, QA scores and ensure adoption is measurable.
• Partner with Marketing and Product to improve member experience and key funnel KPIs, and RCM and activation team to ensure clean handoffs and maximize retention and revenue realization.

Director, Inside Sales – Revenue Operations

Inside Sales

• Engage in consultative sales conversations with warm leads, identifying their needs related to chronic pain, stress, anxiety, or mental health support, and guiding them toward insurance-covered VR-based cognitive behavioral therapy (CBT) solutions.
• Strategically manage objections, transforming hesitations into opportunities to highlight Better Health’s unique value proposition and how it can help member’s needs.
• Build trust and nurture relationships through meaningful conversations, guiding leads toward becoming Better Health members.
• Develop a deep understanding of our products, services, and the medical conditions we support, ensuring clear and confident communication.
• Continuously refine your outreach strategy using QA feedback, analyzing call performance, practicing mock-calls and applying lessons learned from previous interactions.
• Collaborate with internal teams to resolve bottlenecks, ensuring a smooth transition from inquiry to enrollment.

Director, Inside Sales – Revenue Operations

Healthcare Inside Sales Agent