BetMGM

Product Designer

• Collaborate with product managers, user researchers, content strategists, engineers, and other designers on product direction and delivery in a fast-paced, rapidly changing environment.
• Consider how design supports the company objectives , product vision and team’s goals.
• Clearly communicate and represent the user's perspective at every level, including accessibility, usability, demographic, persona, and overall user experience.
• Transform insights and requirements into experiences that feel intentional to diverse audiences.
• Support the facilitation of workshops leveraging design thinking methods for collaboration, prioritization, and brainstorming.
• Understand the importance of User Research and Data Science to define what qualitative and quantitative data will be important in your work.
• Partner with those teams throughout the design and development process, becoming familiar with different data collection techniques and adapt work based on data analysis.
• Create detailed user flows, product maps, wireframes, high fidelity visuals, etc. based on requirements from Product Management and communicate UX clearly to relevant teams.
• Understand and incorporate complex regulatory, business, and technical requirements to maintain privacy, accountability, and user control.
• Utilize our design system and best practices into your product design process.
• Partner with the Design System Team in implementation and evolution of the system.
• Prototype user journeys and flows for user research.
• Share early and often, gather and provide constructive feedback, and quickly iterate on designs.

Designer II, User Experience

Risk

• Responsible for the ongoing technical support related to online casino for the BetMGM platform
• Work with Casino Technical Managers and Sr. Manager, Casino Governance to develop and implement the overall Casino Strategy
• Handle technical integrations, features, content roadmap and launch plan & technical supplier management gaming operations and regulatory approvals
• Assist with new casino supplier integrations and technical improvements to existing casino offerings
• Assist with game, integration, and casino product submissions to state regulatory bodies where online casinos are applicable
• Maintain casino games certification and approval repository for State and independent test laboratories
• Communicate relevant regulatory changes and/or technical requirements to responsible teams
• Drive growth & value by being ‘best in class’, differentiated to competitors & commercially leads the market and is as profitable as possible
• Work with BI to identify product and customer opportunities and create, with the team, plans to capitalize on them
• Support internal and external queries to help resolve casino related issues
• Ensure technology and operational activities are conducted in conformity with all applicable State laws, regulations, and internal policies and procedures

Casino Governance Engineer

Customer Success Manager

• Responsible for daily campaign execution, manage customer communication through email, push notification and onsite channels and ensure the best possible tailor-made outcome for local market needs within the Lifecycle team as outlined by the CRM Lifecycle Manager.
• Be the creative counterpart for the CRM Lifecycle Manager to ensure promotions are relevant, engaging and from a business perspective sound.
• Support in campaign brief creation to the CRM operations team.
• Coming up with new concepts to drive customer reactivation.
• Deployment of a reward strategy that will maximize customer reactivation.
• Work with CRM systems and tools to ensure flawless delivery for all Customer Segments at all times.
• Making sure campaigns have been thoroughly tested before presented to customers.
• Working closely with the CRM Operations team to make sure deadlines are met.
• Measure campaign performance and feedback results into the Senior Sports Manager.
• Ensuring that Customer Journeys are flawless, all hyperlinks work and there are no errors.
• Other required duties assigned by the Sr. CRM Lifecycle Manager.
• Must be able to stand or sit and operate computers and other technological devices for extended periods of time.

CRM Lifecycle Associate

Financial Crime

• The primary responsibility of the AML Compliance Specialist is to assist BetMGM’s AML compliance program to identify and report possible suspicious activity, money laundering, and/or violations of Title 31 regulations. Adhere to compliance with a focus on investigation, research, and analyses of financial transactions and customer data across all lines of business. The AML Compliance Specialist will also complete financial audits of BetMGM’s retail sports books, ensuring the accurate and appropriate filing of any appliable Currency Transaction Reports (CTRs) or Book Wagering Reports (BWRs). All duties are to be performed in accordance with BetMGM’s policies, practices, and procedures.
Responsibilities Review and analyze transactions utilizing internal and external systems and tools Partner and communicate with team members across the organization and external partners to gather information and develop comprehensive investigations Perform AML investigations by reviewing and analyzing financial transactions and customer data Prepare reports that clearly describe gaming transaction details, analyses, and investigation findings to support recommendations to AML Analysts Monitor all business units to ensure compliance with Federal Bank Secrecy Act (BSA) Title 31, and applicable State and Federal reporting requirements Act as a front-line resource for the business groups and escalation point regarding compliance with Title 31, CTRs, and state reporting requirements Perform diverse duties and ad-hoc projects to support the AML/SAR requirements Proactively identify potential suspicious activity and provides updates to Compliance Management Conduct due diligence using World Compliance/LexisNexis, and/or other Internet-based investigative tools Maintain solid knowledge of State/Federal Regulation, MICS, ICS, Titles and Codes and related guidance issued by FinCEN as they pertain to a casino environment Conduct reviews focused on detecting suspicious activity for purposes of filing Suspicious Activity Reports Perform related due diligence on patron accounts/deposits/payments Complete daily Currency Transaction Report (CTR) and race & sports book audits and summarize findings in a clear and concise manner Provide ongoing compliance reporting to Anti-Money Laundering Compliance Management Verify transactions are into the electronic MTL and other casino systems to ensure compliance with Title 31 Generate and review CTRs and Book Wagering Reports for submission to FinCEN and/or the applicable regulatory body Cite exception reports to operating departments for instances of non-compliance Adapt quickly and effectively to procedural changes; assist with special projects Must have highest level of professional ethics and integrity Confidentiality is an essential element of this job Perform other related duties as assigned
Qualifications Proof of authorization/eligibility to work in the United States Bachelor’s degree preferred Ability to communicate proficiently and effectively in English, both in spoken and written form 1+ year experience in a casino, bank, or other financial institution preferred 1+ year experience in the areas of research, analysis, and documentation of findings related to customer financial transactions for Title 31 compliance preferred Demonstrated experience in reviewing customer transactions for potential suspicious activity and performing anti-money laundering investigations Working knowledge of regulations under Title 31 of the US Code of Federal Regulations and guidance from the Financial Crimes Enforcement Network (FinCEN) Must possess intermediate knowledge of computer software applications, including Microsoft Excel and Word Must be detail oriented and have excellent writing skills Strong interpersonal skills with the ability to communicate effectively to members of different backgrounds and levels of experience Ability to stand, sit, walk, bend, reach, lift, and operate computers and other technological devices for extended periods of time Must be able to stand or sit and operate computers and other technological devices for extended periods of time

AML Compliance Specialist

Project Manager

We're looking for a project manager who thrives in ambiguity, moves fast with incomplete information, and brings structure when it's necessary.
Sitting at the intersection of project management, program coordination, portfolio strategy, and delivery execution, this is a unique individual contributor role crafted for someone who gets energy from wearing multiple hats and solving tough, cross-functional challenges.
Partner closely with marketing, strategy, commercial, product, engineering, operations, and compliance teams to bring clarity, momentum, and outcomes to highly fluid, complex initiatives.
Own the delivery of critical initiatives that span multiple disciplines - whether it's a last-minute compliance pivot, a rapid new market rollout, or a first of its kind new company initiative.
Maintain clear project plans, dependencies, and risk logs - even when the ground is shifting.
Facilitate planning sessions, retros, and working groups across multiple time zones and departments (even companies!).
Develop and implement contingency plans to address identified risks, ensuring minimal disruption to project outcomes.
Model multiple project scenarios (best-case, worst-case, and most likely outcomes) to prepare for uncertainties and adapt strategies dynamically.
Continuously track risk triggers and adjust plans as needed to maintain project integrity.
Dive into ambiguous, high-stakes initiatives and create clarity through structure, documentation, and communication.
Define ways of working; design lightweight processes to keep things moving without creating red tape.
Identify gaps in ownership or execution and step in as the connective tissue across teams.
Act as a trusted execution partner to cross-functional teams without having formal ownership.
Influence stakeholders at all levels with empathy, credibility, and a deep understanding of the work on the ground.
Drive accountability and alignment, not through hierarchy, but through relationships and follow-through.

Designer II, User Experience

Casino Governance Engineer

CRM Lifecycle Associate

AML Compliance Specialist

Project Manager – PMO, Marketing and New Markets