BetMGM

Technical Project Manager

• Apply a standardized project management methodology to ensure the successful delivery of all infrastructure initiatives abiding to time, budget, and scope requirements
• Create and upkeep scope specifications and project/program plans, tracking/reporting, and communication plans
• Estimate time and resource requirements and monitor milestone completion through the entirety of the project lifecycle
• Develop and maintain relationships with key infrastructure stakeholders both internally and within partnered organizations in teams such as Technology, Technical Governance, Procurement, Finance, Compliance, etc.
• Leverage data to create KPIs and dashboards to increase business visibility into overall Technology Infrastructure project performance
• Align with Technology stakeholders on infrastructure approaches and challenge, when appropriate, to ensure solutions are aligned with BetMGM business needs, are cost-effective, and are designed optimally
• Create and distribute Technology Infrastructure work products to ensure all project risks (technical, operational, and financial) are raised and escalated and an accurate project status is communicated and represented in project documentation
• Serve as the first point of escalation for infrastructure project roadblocks and/or risks

Technical Delivery Manager – Infrastructure

Financial Planning and Analysis

• Analyze monthly financial performance including cost of revenue, operating expenses, headcount, and key operational drivers; deliver clear insights, variance explanations, and recommendations to internal stakeholders.
• Support the forecasting and budgeting cycles by building and maintaining financial models that incorporate historical trends, business drivers, and cross functional input to ensure accurate and timely submissions.
• Develop, refine, and track KPIs and operational metrics, partnering closely with Operations, Technology, and People teams to monitor business health and identify areas of opportunity.
• Prepare recurring management reporting, including dashboards and presentations, that translate complex financial data into digestible, actionable insights for senior leadership.
• Collaborate with cross functional partners to understand business operations, gather inputs, pressure test assumptions, and provide financial guidance that influences decision making.
• Assist with executive level materials, including board/leadership content and business performance narratives.

Senior Finance Analyst

Operations

• Independently conduct reviews focused on detecting suspicious activity for the purpose of filing Suspicious Activity Reports
• Maintain accurate record-keeping of all pertinent information related to suspicious activity and fraud claims raised by key stakeholders
• Conduct comprehensive analyses of suspicious activity and fraud, gathering evidential supporting documentation as required by internal procedures and U.S. state regulators
• Proactively review and analyze customer data, transaction activity, gameplay, and geolocation activity while leveraging internal and external systems and tools
• Collaborate with key stakeholders to ensure proper management of suspicious activity and fraud cases
• Review daily reports for suspicious activity, including gameplay, device intelligence, and high-risk trends, to meet state regulatory reporting requirements
• Perform daily new-member account and/or changed account reviews and due-diligence actions
• Investigate complex organized fraud groups, ensuring full-scope documentation of case activity and prevention of further platform abuse
• Analyze current fraud trends and provide input into rules and parameters for reporting
• Research complex account activity, determine potential sources of compromise, and take or recommend appropriate action
• Adapt quickly, and effectively, to new investigative techniques and procedural changes within the gaming environment as dictated by BetMGM Standard Operating Procedures and state regulators
• Prepare reports that clearly detail gaming transactions, analyses, and investigation findings to support recommendations to AML & Suspicious Activity Analysts
• Uphold the highest level of professional ethics and integrity; confidentiality is essential
• Ability to maintain availability to work nights, weekends, and major sporting events as dictated by business needs

Fraud Operations Specialist

Social Media Manager

• Creating and curating engaging content across all social media platforms
• Live tweeting events (sports preferred)
• Working across the Adobe Creative Suite, specifically Illustrator and Photoshop
• Developing social media channels
• Collaborating with outside vendors and internal departments
• Reporting directly to Social Media Content Manager
• Influencing the content creation process from ideation to publication
• Working alongside a team of talented Content Creators

Social Media Content Creator

Customer Success Manager

• Monitor, analyze, and report on core CRM KPIs including CAC, LTV, churn, contactability, engagement, and campaign performance.
• Own performance measurement of the contactable audience, ensuring sustainable growth and optimization across channels.
• Build and maintain dashboards that provide real-time visibility into CRM and lifecycle performance.
• Generate actionable insights from customer behavior and campaign data to inform roadmap and strategy decisions.
• Own the roadmap for CRM data products, dashboards, and reporting (with a focus on Optimove).
• Prioritize enhancements that improve decision-making, operational efficiency, and customer outcomes.
• Drive automation, segmentation, and personalization initiatives to optimize customer journeys.
• Support end-to-end CRM strategy across marketing, sales, and service workflows.
• Serve as a primary CRM contact for BI, Product, and Technology teams on data definitions, segmentation logic, and reporting requirements.
• Act as the lead contact for CRM technology partners and vendors.
• Identify, pilot, and scale new CRM capabilities while ensuring alignment with business objectives.
• Establish governance frameworks and rollout processes to support adoption and long-term scalability.
• Design and deliver enablement materials (training, documentation, office hours) to help teams self-serve dashboards, tests, and insights.
• Act as a CRM and data subject-matter expert, upskilling stakeholders across the organization.
• Train and support sales, marketing, and service teams on CRM usage, data interpretation, and best practices.
• Partner with Compliance, Product, and Technology teams to support CRM readiness for new jurisdictions and regulatory requirements.
• Ensure CRM platforms align with business needs, integrate with the broader tech stack, and scale with company growth.
• Use front-end skills (HTML, CSS, JavaScript) to support CRM UI customization, responsive email templates, and dashboard experiences.
• Support API-based integrations to enable seamless data flow between CRM and other systems.
• Lead CRM readiness and rollout for all new jurisdictions, accounting for regulatory and technical constraints.
• Develop scalable, autonomous processes that allow CRM teams to deliver creative quickly and efficiently.
• Ensure creative outputs meet brand standards and support rapid iteration.
• Implement and optimize scalable tracking, attribution, and reporting solutions.
• Maintain brand voice consistency across all customer-facing communications.
• Lead the review and revamp of all transactional emails in partnership with Compliance, Conversion, and Risk & Payments teams.
• Consolidate, categorize, and refine a large library of transactional emails across provinces and territories, including welcome emails.
• Ensure transactional communications meet regulatory standards and industry best practices.
• Identify new transactional use cases that enhance customer journeys.
• Partner with CRM Lifecycle and Product teams to define governance, tracking, and performance measurement for transactional emails.

CRM Data & Enablement Manager

• Responsible for delivery of internal Customer Ops projects within the established scope, budget, and timeline
• Participate in corporate projects
• Work closely with all departments across the business and key decision makers such as Customer Care managers, product owners, and technical teams
• Ensure resource availability and allocation
• Deliver assigned projects on time and within scope and budget
• Create project documentation
• Communicate and maintain close relationships with internal/external stakeholders and vendors, across multiple time zones
• Support corporate strategy and drive change

Customer Ops Platforms Delivery Manager

• Overseeing all aspects of Customer Operations process governance, customer protection, knowledge infrastructure, and information delivery across Operations
• Leading a high-performing team of process, knowledge management and internal operations self-audit experts
• Crafting end-to-end processes, managing content and compliance systems used in Customer Operations
• Driving cross-functional initiatives that shape how Operations perform and evolve
• Acting as the primary subject matter expert for knowledge ecosystem needs and defining processes & procedures used in Customer Operations
• Defining and driving the team’s strategic roadmap and mapping highly complex operational flows
• Auditing documentation and process compliance

Senior Manager, Customer Ops Knowledge Management

Auditor

• Assist Internal Audit leadership with maintaining a compliant Internal Audit methodology, including all supporting materials (e.g., policies, procedures, workpaper standards, charters, etc.) and oversight/governance structure.
• Participate in operational, regulatory compliance, and financial audits of business, as determined in the approved annual Internal Audit Plan.
• Assist with audit risk assessments, planning, and developing audit programs to ensure the business has adequate internal controls.
• Ensure the audit scope is accurately defined and audit procedures achieve the completion of that scope.
• Conduct process walkthroughs to evaluate design and perform key controls testing to determine effectiveness of internal controls.
• Prepare clear, accurate, and well-organized audit work papers that appropriately document the testing performed.
• Assess audit results and develop meaningful recommendations for improvement which can be effectively implemented by management given the existing business, control risks, and other cost/benefit considerations.
• Prepare draft audit reports that reflect audit results.
• Monitor remediation progress and perform remediation testing.
• Complete audit assignments within established timeframes.
• Perform any additional relevant job responsibilities requested by the Internal Audit Manager.