BetMGM

Marketing

• Responsible for leading the development and delivery of actionable insights and analysis in response to key business questions
• Efficiently manage multiple short- and long-term projects to keep on track with deadlines and continue to push the business forward
• Support the key Brand and Marketing teams, providing day-to-day reporting and analytics
• Interface with internal and external stakeholders regularly to identify areas of focus within the business
• Handle both day to day reactive and proactive operational requirements and larger complex projects while being able to meet deadlines
• Building and maintaining datasets, reports and dashboards

Marketing Acquisition Analyst

• Own day‑to‑day portfolio management for Marketing initiatives, ensuring work is aligned to strategy, prioritized against capacity, and sequenced effectively.
• Partner with Marketing leaders to identify, shape, and intake new initiatives, assessing scope, dependencies, and execution complexity.
• Maintain and actively manage the Marketing portfolio roadmap, including interdependencies, risks, and key milestones.
• Provide regular portfolio‑level reporting focused on delivery confidence, outcomes, risks, and required decisions.
• Lead priority Marketing programs from initiation through delivery, with accountability for scope, timeline, and delivery outcomes.
• Establish clear program structures, success criteria, milestones, and ownership models across participating teams.
• Drive cross‑functional alignment across Marketing, Media, CRM, Analytics, Finance, Product, Technology, and Compliance to ensure coordinated execution.
• Track delivery progress, proactively identify risks and delivery gaps, and implement mitigation plans to keep programs on track.
• Escalate delivery issues with clear context, options, and recommendations to enable timely decision‑making.
• Serve as a trusted strategic partner to Marketing leaders by enabling clear, data-informed decision-making across the portfolio.
• Actively engage senior stakeholders to understand business objectives, constraints, and trade-offs, translating them into executable program plans.
• Prepare decision-ready perspectives by framing options, implications, risks, and recommendations for portfolio and program-level decisions.
• Facilitate portfolio governance by designing and executing forums that promote clarity, accountability, and alignment—rather than process for process’ sake.
• Partner closely with Finance, BI, Analytics, and other enabling teams to support initiatives requiring new forecasting models, goal frameworks, or measurement approaches.
• Proactively identify where decisions are blocked or unclear and drive resolution by aligning the right stakeholders around a path forward.
• Ensure leadership has confidence not just in what is planned, but in what can be executed and delivered.
• Reinforce PMO standards and delivery discipline while adapting governance approaches to support Marketing’s pace, experimentation, and evolving needs.
• Contribute to a connected PMO model by collaborating with other Business Portfolio Managers on shared dependencies and best practices.

Business Portfolio Manager – Marketing

SDET

• Own and execute testing efforts for assigned features, products, or integrations
• Ensure coverage of functional, exploratory, and regression testing needs
• Collaborate with Technical Managers, Product Managers, and cross-functional teams to define testing scope, risks, and acceptance criteria for features and releases
• Perform application and platform testing on in-house and third-party integrations based on regulatory and technical requirements
• Design, implement, and maintain manual test cases and applicable automated tests
• Lead investigation, reproduction, and analysis of complex defects
• Clearly document issues with actionable detail, traceability, and context
• Review, reproduce, and validate issues raised by external testing entities or partners
• Proactively identify quality risks, gaps in coverage, or process inefficiencies and propose practical improvements
• Mentor junior testers.

Test Engineer

Data Analyst

• Conduct exploratory analyses to uncover player trends, engagement patterns, and friction points
• Translate findings into clear insights to support product development and UX initiatives
• Apply core statistical techniques such as: Hypothesis testing, Regression analysis (linear/logistic), Clustering or segmentation logic
• Assist in the setup, monitoring, and analysis of A/B tests and product experiments
• Contribute to test design and metric definition in collaboration with product managers
• Summarize results and support interpretation of causal impacts
• Build and maintain dashboards using tools like Dash, Streamlite or Power BI
• Present insights in recurring team syncs or product planning sessions
• Document analyses and findings in a clear, stakeholder-friendly format

Product Data Analyst

Business Intelligence Analyst

• Assist in the investigation, drafting, and submission of incident reports and related notifications to state regulatory agencies, in accordance with the requirements of each jurisdiction within which the Company operates.
• Support the intake, logging, and tracking of regulatory fines, citations, warning letters, and proposed civil penalties received from state regulatory agencies across all jurisdictions, ensuring each matter is promptly documented, calendared against response deadlines, and routed to the appropriate internal stakeholders for review.
• Maintain the team's centralized tracker of cross-jurisdictional fines and warnings, including status, response deadlines, amounts, underlying violations, and resolution, to provide Compliance leadership with accurate, real-time visibility into enforcement activity across states.
• Assist in the preparation of internal assessments for regulatory citations and proposed fines, including gathering context on related open matters in the same jurisdiction, compiling supporting facts, and helping to organize materials for cross-functional review by the Senior Manager, Legal, and relevant business stakeholders.
• Execute assigned tasks within established incident reporting procedures and practices, including the intake of potential incidents, gathering of relevant facts, coordination with subject matter experts, and drafting of incident report narratives for review.
• Maintain accurate records and documentation of incidents, investigations, fines, citations, and submissions in the team's central tracking tools, ensuring timeliness, completeness, and consistency of data.
• Support the monitoring of deadlines and regulatory response timelines, proactively flagging upcoming due dates and potential risks or roadblocks to the Senior Manager.
• Partner cross-functionally with stakeholders across Compliance, Legal, Trading, Responsible Gaming, Technology Governance, AML/Fraud, VIP, and other relevant business areas to gather information required to complete incident reports and fine/citation assessments.
• Assist in the continuous identification of opportunities to improve incident reporting and fine-tracking processes, including proposing enhancements to templates, intake forms, trackers, and standard operating procedures.
• Support the team in monitoring updates to online gaming and sports wagering regulations, and assist in assessing potential impacts on existing processes.
• Respond to inquiries and support requests from internal stakeholders regarding the status of open incidents, fines, and warnings, and related reporting obligations in assigned jurisdictions.
• Assist with the preparation of periodic reporting, metrics, and summaries for Compliance leadership concerning incident volumes, fine/warning trends, status, and resolutions.
• Support the team's efforts to incorporate technology, automation, and AI tools into the incident reporting and fine-tracking workflows, in alignment with the Company's broader efficiency and automation priorities.
• Build understanding of BetMGM's business operations, products, and regulatory landscape in order to contribute to decisions and day-to-day work with increasing effectiveness.
• Follow the Company's internal code of conduct, compliance, regulatory, and standard operating procedures, and monitor adherence to such procedures within assigned responsibilities.
• Performs other related duties as assigned by the Senior Manager of Compliance and Incident Reporting.

Regulatory Incident Reporting Analyst

Creative Strategist

• Lead visual concept development for integrated campaigns spanning TV, OOH, social, digital, CRM, and experiential activations.
• Own the art direction and creative development process from ideation through final execution—ensuring work is innovative, on-brand, and strategically sound.
• Collaborate closely with Copywriters, Creative Directors, and cross-functional teams to develop and present holistic creative concepts.
• Contribute high-level creative thinking and execution across a wide range of campaigns, launches, and brand initiatives.
• Ensure visual consistency and excellence across all creative outputs while helping evolve the brand’s visual identity.
• Present and articulate creative ideas clearly and confidently to stakeholders and partners.
• Stay up to date on creative trends, pop culture, sports, and emerging technologies to inspire fresh, forward-thinking creative.
• Manage multiple complex projects simultaneously while maintaining a high level of craft and attention to detail.
• Contribute to the development of brand guidelines, design systems, and creative best practices.

Creative Lead

Events

• Acting as one of the primary points of contact for MGM, the Gaming Marketing & Events Manager will work alongside the Sr. Manager in strategy, execution, and optimization of integrated marketing initiatives which inspire existing land-based players to choose BetMGM (MI) /Borgata Online (NJ) as their preferred online gaming destination.
• This individual will play a key role in strengthening brand awareness, customer conversion, and long-term loyalty across our physical and digital channels.
• In addition, the Gaming Marketing & Events Manager will lead and oversee gaming event/activation execution.
• Some examples this includes are on-property Big Pull events, VIP experience weekends with MGMAir & co-branded digital-to-retail campaigns that drive player acquisition and engagement through Betting Hero.
• The role will partner closely with MGM marketing and special events teams, to ensure cohesive brand representation and seamless execution and guest experience.
• Manage relationships between the BetMGM (MI)/Borgata Online (NJ) gaming teams and our land-based estate of MGM properties, with the principal goal of ensuring our BetMGM (MI)/Borgata Online (NJ) gaming labels are well advertised and presented within the properties.
• Timely support, regular communications, and prompt assistance with issues will all be commonplace.
• Partner with MGM Property Special Events and Marketing teams to support balanced brand placements, on-property activations, and promotional visibility aligned with internal campaign calendars.
• Serve as a day-to-day liaison between property teams (event operations and digital/physical signage) for BetMGM (MI) /Borgata Online (NJ) to coordinate logistics, staffing, promotional materials, and compliance requirements.
• Oversee and provide day-to-day direction to the BetMGM (MI) /Borgata Online (NJ) gaming events/marketing team, guiding planning timelines, task prioritization, vendor coordination, and on-site execution to ensure successful delivery of all casino-related events and on-site activations.
• Leverage the MGM Property Special Events calendar to see where omni-channel opportunities are possible to stand up.
• Plan, coordinate, and execute gaming-related property events, including tournaments, promotional activations, VIP experiences, and brand showcases.

Gaming Marketing and Events Manager

Program Manager

• Own accountability for the overall health and outcomes of the Commercial portfolio.
• Ensure work is aligned to enterprise strategy, prioritized against capacity, and sequenced intentionally.
• Partner with senior Commercial and Marketing leaders to shape portfolio strategy, investment guardrails, and prioritization principles.
• Guide portfolio‑level trade‑off decisions related to funding, timing, scope, and resourcing to maximize business impact.
• Establish and lead portfolio governance structures that provide leaders with clarity, transparency, and confidence in decision‑making.
• Lead portfolio‑level forums to drive alignment, resolve conflicts, and address cross‑initiative dependencies.
• Build a culture of accountability, trust, and continuous improvement across the Commercial PMO team.
• Act as a trusted advisor to executive stakeholders on delivery feasibility, prioritization, risk, and change impacts.

Director, Program Management – Commercial

• Analyze large-scale transactional and behavioral data using SQL to identify fraud patterns, emerging threats, and key risk signals across the customer lifecycle.
• Design and develop scalable analytics solutions and automations (e.g., Python, Streamlit – a plus) to support fraud detection, investigation workflows, and operational efficiency.
• Build and maintain dashboards and monitoring tools (e.g., Power BI) to track fraud, payments, and risk performance metrics, reducing manual investigative effort.
• Support the development and optimization of fraud detection strategies, rules, and risk indicators through data-driven analysis and testing.
• Perform deep-dive investigations into suspicious activity (e.g., multi-accounting, geolocation anomalies, payment abuse) to uncover fraud networks and inform mitigation strategies.
• Ensure data quality, integrity, and consistency across fraud and risk reporting through strong validation, documentation, and control processes.
• Partner closely with Fraud Operations, Payments, Risk, and Compliance teams to translate analytical findings into actionable insights and measurable process improvements.
• Communicate complex fraud trends and investigative findings clearly and effectively to both technical and non-technical stakeholders.

Senior Data Analyst, Risk and Fraud

• Responsible for leading the development and delivery of actionable insights and analysis in response to key business questions
• Efficiently manage multiple short- and long-term projects to keep on track with deadlines and continue to push the business forward
• Lead the analytics strategy within the CRM, Omnichannel & Loyalty space in collaboration with the marketing business leads
• Interface with internal and external stakeholders regularly to identify areas of focus within the business

Senior Marketing Retention Analyst

Customer Success Manager

• Own the end-to-end optimization of customer journeys across email, push, onsite, and emerging channels.
• Redesign existing lifecycle programs to improve incremental revenue, engagement depth, and retention, rather than volume of campaigns.
• Ensure journeys are adaptive, personalized, and powered by real-time data and AI-driven decision models.
• Champion the use of AI, predictive modeling, and decisioning frameworks to enhance personalization and next-best-action strategies.
• Partner with BI and analytics teams to introduce new data models, signals, and triggers that improve journey outcomes.
• Identify and pilot new tools, technologies, and methodologies that modernize CRM delivery and reduce manual dependency.
• Define success metrics focused on incrementality, ROI, NGR contribution, and customer lifetime value.
• Continuously monitor performance, run structured experimentation (A/B, multivariate, holdouts), and scale winning strategies.
• Translate insights into clear recommendations that directly influence revenue and strategic priorities.
• Lead strategic briefs that clearly articulate business objectives, audience strategy, journey logic, and success criteria.
• Work cross-functionally with Creative, Product, BI, and Operations teams to ensure ideas move efficiently from concept to impact.
• Act as a strategic CRM thought partner—challenging assumptions and helping stakeholders rethink how journeys deliver value.
• Ensure lifecycle journeys are logically sound, customer-centric, and frictionless, with strong quality controls.
• Maintain consistent governance around testing, learnings, and documentation to support continuous improvement.

Senior CRM Lifestyle Optimization Associate

• Enable CRM platforms and production capabilities that allow CRM Operations teams to consistently execute high-volume campaigns across brands and verticals.
• Execute, QA, and productionize net-new CRM technologies, automation, and campaign capabilities, ensuring smooth operational handoff following implementation.
• Resolve campaign-level technical issues (e.g., deep linking, rendering, personalization logic, UX defects) to minimize operational, regulatory, and business risk.
• Support modernization of legacy CRM infrastructure by enabling scalable 1:1 personalization, reusable components, and modular campaign frameworks.
• Partner with MarTech and cross-functional teams to productionize beta CRM capabilities, ensuring enterprise readiness and long-term stability.
• Support implementation and operationalization of AI-driven CRM use cases, including agents and automated decisioning.
• Act as primary QA owner, enforcing standardized templates, testing checklists, and deployment best practices to ensure compliance and audit readiness.
• Maintain documentation, version control, and repeatable production processes to support scalable, compliant CRM operations.
• Enable AI-ready measurement and experimentation frameworks that accelerate test-and-learn velocity and improve performance visibility.
• Serve as a force multiplier for CRM teams by owning hands-on enablement, freeing teams to focus on strategy, experimentation, and revenue-driving initiatives.
• Act as a production liaison with MarTech and external partners, ensuring CRM readiness, integration stability, and operational consistency.

Senior CRM Marketing Performance Associate

General Counsel

• Review, draft and negotiate commercial contracts and provide strategic and proactive legal advice to business clients.
• Ability to draft and synthesize key clauses and create bespoke agreements in connection with unique business transactions.
• Leverage AI enabled tools to efficiently review and draft commercial agreements and support timely, data informed legal guidance to business partners.
• Adopt a collaborative approach with business partners to lead negotiations with partners, suppliers, and affiliates across different business functions.
• Manage multiple assignments simultaneously and possess the ability to correctly prioritize and triage the same.
• Maintain an effective and organized executed contract repository utilizing the company’s contract management system.
• Assess risks and use sound business and legal judgment to respond to questions, make decisions, and negotiate deals to meet deadlines in a fast-paced environment.
• Inspire confidence in business partners by consistently providing well-reasoned legal advice and practical and creative solutions to complex issues.
• Proactively identify and advise on legal issues arising from potential and existing commercial relationships.
• Collaborate with, support, and advise business partners on a wide array of contractual and commercial matters requiring legal advice.
• Exhibit a strong work ethic and take ownership of complex projects and contract reviews with minimal supervision while demonstrating sound judgment and superior decision-making, multi-tasking, and problem-solving skills.

Legal Counsel, Commercial

• Own accountability for the overall health and outcomes of the Commercial portfolio, ensuring work is aligned to enterprise strategy, prioritized against capacity, and sequenced intentionally.
• Partner with senior Commercial and Marketing leaders to shape portfolio strategy, investment guardrails, and prioritization principles.
• Guide portfolio‑level trade‑off decisions related to funding, timing, scope, and resourcing to maximize business impact.
• Maintain an enterprise perspective on Commercial initiatives, anticipating impacts across Product, Engineering, Operations, Compliance, and Customer Experience.
• Establish and lead portfolio governance structures that provide leaders with clarity, transparency, and confidence in decision‑making.
• Lead portfolio‑level forums to drive alignment, resolve conflicts, and address cross‑initiative dependencies.
• Serve as the escalation point for material portfolio risks, delivery confidence concerns, or systemic constraints.
• Empower Business Portfolio Managers to own day‑to‑day portfolio operations, including roadmap management, governance execution, and delivery health.
• Act as a trusted advisor to executive stakeholders on delivery feasibility, prioritization, risk, and change impacts.
• Champion data‑driven portfolio insights and outcome‑focused success measures.

Risk

• Craft and execute a comprehensive plan that ensures continuous, uninterrupted contact center operations for all our Risk, Fraud, and Payment teams
• Directly manage exempt and non-exempt staff who oversee several hundred contact center agents located across the U.S. and internationally
• Define a holistic Risk, Fraud, Responsible Gambling, and Payment Operations strategy with a view toward enterprise systems/structures, handling protocols, required tooling, and rules of engagement between/across organizational teams that aligns to your vision for the player experience for this group
• Lead the Risk, Fraud, Responsible Gambling, and Payment Operations teams who provide a critical service to our Players and our Company.
• Partner with key stakeholders including Customer Care, Workforce Management, QA, Training, Product, Compliance, Legal, and others to formulate strategic and tactical plans for the Risk and Payments Operations group
• Define and manage to KPIs that assess operational and performance excellence for your teams
• Create and manage processes and procedures around accesses on BetMGM platform and safeguard controls around the network
• Partner with functions to assess risk regarding new bonus campaigns and providing Risk knowledge and support to the Marketing Operations teams
• Using defined KPIs and troves of Company and Player information, make data-driven decisions to lead your business and drive operational efficiency
• Ensure compliance with various regulatory requirements, including internal & external reporting, account risk and fraud reviews, responding to regulator and patron complaints before deadline, etc.
• Build reporting, dashboards, and conduct data analyses as needed by the business
• Manage Risk, Fraud, Responsible Gambling, and Payments Operations including KYC processes and procedures while also partnering with internal stakeholders to continually optimize processes related to deposits, cash outs, chargebacks, payment disputes and recovery of funds.
• Take an active role in BetMGM strategic projects by ensuring Risk, Fraud, Responsible Gambling, and Payment Operations requirements are contemplated
• Manage the process of handling compliance issues by utilizing appropriate resources to investigate and resolve matters with minimal customer friction
• Minimize potential business losses by challenging disputed transactions (e.g. liaising with the relevant Banks/Payment methods) and improving internal controls where needed
• Guide your teams in best practices related to tracking, adapting to, intercepting, and acting upon suspicious and/or suspected fraudulent account activity
• Provide Responsible Gaming reviews of customer accounts and ensure operational teams and the business are protected

Marketing Acquisition Analyst

Business Portfolio Manager – Marketing

Test Engineer

Product Data Analyst

Regulatory Incident Reporting Analyst

Creative Lead

Gaming Marketing and Events Manager

Director, Program Management – Commercial

Senior Data Analyst, Risk and Fraud

Senior Marketing Retention Analyst

Senior CRM Lifestyle Optimization Associate

Senior CRM Marketing Performance Associate

Legal Counsel, Commercial

Director, Program Management – Commercial

Director, Risk and Payments Ops