Beth Israel Lahey Health

Community Manager

• Provide excellent phlebotomy and phlebotomy-related services for all patients
• Validate and/or update patient’s demographic and information in a BILH computer system
• Collect specimens according to established procedures
• Prepare all collected specimens for transport via courier service
• Perform administrative and clerical duties to open, operate, and close the Patient Service Center
• Assist in training, coaching, and mentoring PSC Phlebotomists when requested
• Travel to additional Patient Service Centers and doctor’s office sites when needed
• Read, understand, and comply with all departmental policies and procedures
• Participate in lab QA programs, competency assessments, and continuing education

Phlebotomist - Lab Outreach

• Provide excellent phlebotomy and phlebotomy-related services for all patients
• Validate and/or update patient’s demographic and information in a BILH computer system
• Collect and accurately enter patient’s demographic information, insurance information, and lab test orders
• Collect specimens according to established procedures
• Prepare all collected specimens for transport via a courier service to a BILH laboratory
• Perform administrative and clerical duties as necessary to open, operate, and close the Patient Service Center
• Assist in training, coaching, and mentoring PSC Phlebotomists when requested
• Travel to additional Patient Service Centers and doctor’s office sites when needed
• Read, understand, and comply with all departmental policies and procedures
• Report to, receive training from, and take direction from the Phlebotomy Supervisor
• Participate in lab QA programs, competency assessments, and continuing education
• Provide services that meet the needs of patients and providers to ensure a high degree of patient satisfaction

Phlebotomist – Lab Outreach

• Provide excellent phlebotomy and phlebotomy-related services for all patients
• Validate and/or update patient demographic information in a BILH computer system
• Collect specimens according to established procedures, including blood collections
• Prepare all collected specimens for transport via courier
• Perform administrative and clerical duties for Patient Service Center
• Assist in training, coaching, and mentoring PSC Phlebotomists
• Travel to additional Patient Service Centers and doctor’s office sites as needed
• Participate in lab QA programs, competency assessments, and continuing education
• Consistently provide services that meet the needs of patients and providers

Phlebotomist – Lab Outreach Community

• Provide excellent phlebotomy and phlebotomy-related services for all patients
• Validate and/or update patient’s demographic and information in a BILH computer system
• Collect and accurately enter patient’s demographic information, insurance information, and lab test orders into a BILH computer system
• Collect specimens according to established procedures
• Prepare all collected specimens for transport via a courier service to a BILH laboratory
• Perform administrative and clerical duties as necessary to open, operate, and close the Patient Service Center on a daily basis
• Assist in training, coaching, and mentoring PSC Phlebotomists
• Travel to additional Patient Service Centers and doctor’s office sites when needed
• Participate in lab QA programs, competency assessments, and continuing education

Phlebotomist

Executive Assistant

• Greet patients in person and over the phone in a courteous and professional manner
• Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems
• Register new patients and update existing patient information
• Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers
• Process insurance information and verify eligibility
• Collect co-pays and process payments
• Maintain organized and confidential patient records
• Prepare and manage correspondence, reports, and medical documents
• Coordinate referrals to specialists and follow up on authorizations
• Support medical staff with administrative tasks as needed
• Maintain a clean and welcoming front desk and waiting area

Medical Secretary – Front Desk

Manager

• Participates in assessments, aids in formulating effective treatment plans, discharge planning and assists in conducting substance use counseling and case management services.
• Assesses patient’s continuing care needs, contacts appropriate after care resources and arranges for transfer or admission to appropriate levels of care and/or liaison with self-help organizations.
• Attends staff meetings and participates in client evaluations, case conferences, and group programming activities.
• Counsels clients individually and/or in family and in group sessions to assist client in achieving treatment goals and monitors condition of client to evaluate success of therapy, adapting treatment as needed.
• Refers client to other support services as needed such as medical evaluation and treatment, social services and employment services.
• Prepares and maintains reports and case histories.

Case Manager, Addiction Treatment Services

• Performing as a frontline representative of BILH Primary Care
• Exercising the highest standards of customer service in all interactions with patients and staff
• Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls