Medical Secretary – Front Desk

Beth Israel Lahey Health

Medical Secretary providing administrative support in a primary care setting. Handling patient reception, appointments, and communication between patients and providers.

Posted 6/3/2026full-timeCambridge • Massachusetts • 🇺🇸 United StatesJunior💰 $20 - $27 per hourWebsite

About the role

Key responsibilities & impact

Greet patients in person and over the phone in a courteous and professional manner
Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems
Register new patients and update existing patient information
Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers
Process insurance information and verify eligibility
Collect co-pays and process payments
Maintain organized and confidential patient records
Prepare and manage correspondence, reports, and medical documents
Coordinate referrals to specialists and follow up on authorizations
Support medical staff with administrative tasks as needed
Maintain a clean and welcoming front desk and waiting area

Requirements

What you’ll need

High school graduate
Minimum of one year’s experience as a medical assistant in a medical practice environment desirable
Certification as a medical assistant desirable
Graduate of accredited secretarial training school preferred
Knowledge of medical terminology, word processing equipment, and personal computers
Two years of experience in a busy medical practice setting
Ability to perform multiple tasks simultaneously
Working knowledge of insurance regulations and form completion
Ability to be trained in CPT and ICD9 coding
Knowledge of billing system helpful
Must be certified in CPR
Excellent communication and interpersonal skills
Ability to work independently and follow directions
Effective telephone manner

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

electronic health records (EHR)medical terminologyCPT codingICD9 codingbilling systeminsurance verificationword processingpayment processingpatient registrationappointment scheduling

Soft Skills

communication skillsinterpersonal skillsability to multitaskindependencefollowing directionscourtesyprofessionalismorganizational skillseffective telephone mannertimely communication

Certifications

medical assistant certificationCPR certification