Professional Services Operations Manager
Content Conspiracy
CloudPMP
Support Operations Coordinator
Bestpass
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $35,000 - $40,000 per year
Job Level
Mid-LevelSenior
About the role
- Process existing customers toll and violations data as needed
- Continually seek process improvement and efficiencies and communicate ideas and suggestions
- Update existing SOPs as needed; collaborate on the creation of SOPs for new and evolving processes
- Research and troubleshoot issues, occasionally in collaboration with toll agency partners and cross-functional internal teams.
- Leverage Salesforce CRM for internal and customer communications
- New accounts setup
Requirements
- HS diploma/GED; Associate/Bachelors’ degree a plus
- Proficient in MS Office – Excel, Word, and Outlook, preferred
- Excitement about iterative process improvement and innovation
- Commitment to delivering the right outcomes and results
- A growth mindset
- Strong organizational skills and attention to detail
- Possesses and demonstrates Fleetworthy Core Competencies and Values
Benefits
- We pride ourselves on making a difference, for our employees, clients, and their businesses.
- We accept team members for who they are and what they bring to the table.
- We are proud to build all our relationships based on transparency and trust.
- We are a team of energetic and curious individuals passionate about the work we do every day!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data processingSOP creationtroubleshootingprocess improvementiterative innovationExcelWordOutlook
Soft skills
organizational skillsattention to detailgrowth mindsetcommitment to outcomescommunication
Certifications
HS diplomaGEDAssociate degreeBachelors degree
