Best Western Hotels & Resorts

Art Director

• Leads strategic design initiatives to enhance member development and product experience.
• Oversees the implementation of design programs that align with company standards and guest expectations.
• Drives innovation and continuous improvement across regional design operations.
• Directs the Management of Design Requirements for Member Hotels, Interior Design, and Project Services.
• Lead the development and execution of design programs and initiatives that support member development and capital investment returns.
• Establish and maintain departmental standards, policies, and tools to ensure consistency and excellence in design delivery.
• Oversee regional design initiatives and ensure alignment with company objectives and professional standards.
• Manage relationships with internal stakeholders and external vendors to ensure satisfaction and successful project outcomes.
• Evaluate and improve design processes, guidelines, and methods to enhance efficiency and effectiveness.
• Develop and mentor design staff by identifying strengths and providing training and development opportunities.
• Prepare and manage annual budgets and works closely with Director, Purchasing, in vendor inclusion and management.
• Ensure quality service by adhering to company standards and promoting design excellence.
• Champion continuous improvement by evaluating emerging tools, processes, and best practices to drive operational efficiency, optimize resource utilization, and elevate the member and guest experience.

Director of Design

Operations

• Execute strategies and initiatives designed to support Worldwide Sales revenue goals
• Serve as a key communication link between Worldwide Sales Managers, hotels, and affiliates
• Manage and respond to WWS Leisure and MICE support inboxes, ensuring timely follow-up and resolution
• Perform administrative and data management tasks, including: Maintaining and updating Excel spreadsheets, Creating reports using functions such as VLOOKUP and Pivot Tables, Managing databases
• Conduct outbound calls to hotels to: Communicate revenue opportunities, Ensure awareness and participation in WWS programs, Support internal processes that enhance efficiency, organization, and sales effectiveness

Worldwide Sales Operations Representative

Program Manager

• Serves as a strategic advisor to their assigned Co-ops by providing insights and guidance on marketing strategy based on regional needs, customer behavior, and market nuances.
• Supports marketing and sales objectives by managing programs and projects that advance marketing goals for assigned products, services, or regions.
• Develops and executes marketing plans, proposals, and promotional initiatives for assigned products, services, market segments, or regions (Co-ops).
• Coordinates integrated marketing activities across advertising, direct marketing, events, field marketing, and digital platforms.
• Researches regional needs and marketing communication opportunities, developing presentations, recommendations, and promotional content tailored to market dynamics.
• Partners with internal teams and external vendors to develop, schedule, and produce marketing materials.
• Analyzes marketing performance data to evaluate effectiveness and provide data-driven recommendations.
• Prepares and delivers reports and presentations to communicate insights and support strategic decision-making.
• Supports budget planning, vendor coordination, and cost tracking to ensure effective execution of marketing initiatives.
• Manages assigned Co-op activities in partnership with leadership, including stakeholder communication and meeting coordination.
• Leverages AI-enabled tools and emerging technologies to enhance data analysis, campaign optimization, and marketing efficiency.

Director of Design

Worldwide Sales Operations Representative

Associate Program Manager – Regional Marketing