Best Western Hotels & Resorts

Accounts Receivable

• Ensure timely and accurate billings by preparing spreadsheets for billings, debits, credits, and account corrections, while meeting department deadlines.
• Prepare and distribute delinquency notices to support collection efforts.
• Track, report, and proactively update management on delinquent balances, ensuring all communications adhere to company guidelines.
• Compile, reconcile, and organize financial data to support the preparation of weekly, monthly, and annual accounting reports.
• Deliver high-quality customer service by researching, verifying and clearly communicating account information Hoteliers, resolving questions or concerns.

Senior Accounts Receivable Representative

Administration

• Supports business initiatives by providing administrative support to Best Western’s members and internal staff
• Maintains data integrity and archives by safeguarding sensitive information
• Provides documents and reports for internal departments
• Acts as liaison for existing hotel members by interpreting and communicating company policies
• Communicates diplomatically, internally and externally, via email, letters, and telephone/teleconference
• Performs administrative duties by maintaining files and updating multiple tracking systems and databases
• Ensures databases are accurate
• Reviews tracking systems, researches and prepares effective correspondence to hotel members regarding compliance
• Gathers, prepares, and reviews detailed and sensitive information for Board of Directors
• Coordinates the production of documents used by the Board and Executive Team for critical decisions
• Provides follow up and support to Board decisions through monitoring property adherence

Brand Management Administration Representative

Account Manager

• Oversee global OTA partners, ensuring alignment and successful collaboration to achieve business results.
• Act as a primary contributor to overall distribution strategies across all channels, including OTAs, wholesalers, metasearch, and emerging platforms.
• Build and nurture strong relationships with partners and stakeholders, proactively seeking opportunities for growth.
• Negotiate strategies and contracts with partners while collaborating with internal stakeholders.
• Conduct regular meetings (virtual and in-person) to maintain visibility and communicate status updates on key initiatives.
• Leverage AI tools, industry data, and insights to monitor performance, identify trends, and optimize distribution strategies across the ecosystem, while proactively synthesizing and sharing these findings with key stakeholders to inform decisions and drive alignment.
• Utilize professional connections and market intelligence to inform strategic decisions and uncover new opportunities.
• Drive continuous improvement through innovation, technology, and process optimization for operational efficiency.
• Proactively collaborate with hoteliers to ensure distribution success aligned with company goals.
• Establish strategies and deliver results in a constantly evolving landscape with multiple layers of complexity.
• Analyze complex distribution challenges and develop innovative, AI-informed solutions to yield efficiencies and measurable results.
• Maintain agility to adapt quickly to market changes, partner needs, and internal priorities.
• Lead and mentor a dynamic direct and indirect team, fostering a culture of creativity, collaboration, and continuous improvement.

Director, Strategic Partnerships – OTA Distribution & Marketing

Project Manager

• Create, manage, and maintain property improvement plan reports by applying design sensibility, company and industry standards, and technical expertise
• Effectively manage relationships and engage in collaborative problem-solving to support Members as they navigate the design process through successful completion of their property improvement plan projects
• Communicate and track key information regarding projects progress and milestones.
• Communicate and coordinate with internal teams and departments to identify appropriate, compliant solutions that achieve desired outcomes.
• Serve as a key organizational resource by maintaining an up-to-date knowledge base with design standards and construction documents.
• Accountable, results-driven team player that enjoys creative problem-solving through a positive, win-win mindset that focuses on solutions and outcomes that benefit all.
• Proactively and effectively set and meet goals and objectives that align and support organization objectives.
• Exemplify the spirit of caring by having Member-focused pride and a passion for service.
• Build rapport with Members while empowering and encouraging desired outcomes.

Interior Design Project Manager – Midwest/Central

Revenue Operations

• Enhances value by providing pricing, training, and consulting support to increase revenue for a portfolio of 200+ hotels
• Acts as a consultant to hotel management and staff on topics that may include pricing strategy, yield management, competitive market analyses, third-party website marketing, and customer service
• Influence owner and operator pricing decisions through data, coaching, and best-practice guidance
• Use performance data, market trends, and competitive insights to deliver clear, actionable pricing and revenue recommendations
• Practical advanced knowledge in conducting yield management meetings to teach, apply, and identify revenue-impacting opportunities
• Collaborates with hotel representatives on marketing opportunities and strategies
• Participates in preparing and presenting training seminars for state, regional, district and convention meetings
• Reinforce core revenue management fundamentals through ongoing education, repetition, and practical application
• Increases participation in all Company programs (as applicable to the specific property) by promoting and selling services and policies
• Assists hotels in the effective use of programs and automated systems
• Provides management with feedback regarding the hotel's use of these services

Regional Revenue Manager

Program Manager

• Support the loyalty guest experience by analyzing customer feedback and insights to inform marketing initiatives
• Monitor, track, reconcile, and report on all fulfillment activities to ensure transaction integrity
• Maintain strong vendor relationships to support timely and accurate fulfillment
• Analyze problems, research relevant information, and implement effective solutions
• Assist in the development and execution of loyalty marketing campaigns and promotions
• Collaborate with cross-functional teams (e.g., Branding, eCommerce, Analytics) to ensure alignment and timely delivery of marketing initiatives
• Support the creation and distribution of marketing materials, including email communications, program updates, and member notifications
• Gather and synthesize customer feedback from surveys, reviews, and support channels to identify trends and recommend improvement opportunities
• Maintain and update loyalty program documentation, FAQs, and internal knowledge bases
• Prepares reports by compiling data, tracking and analyzing key performance indicators (KPIs)
• Ensure compliance with brand standards and legal guidelines in all marketing communications
• Prepare presentations and reports for internal stakeholders and leadership
• Participate in brainstorming sessions and contribute ideas to enhance member engagement and program value

Associate Program Manager

• Ensures timely hotel openings and Member satisfaction to support Company growth and revenue objectives by managing and facilitating the property transition and onboarding process of under-construction, pre-construction, and conversion projects.
• Provides coaching, consulting, coordination, and training for hotel owners, management, and staff.
• Acts as the primary point of contact between BWH Hotels and new properties during the onboarding process.
• Collaborates with multiple corporate functional teams to successfully manage projects and ensure revenue goals, guest satisfaction, and compliance with brand and design standards are achieved.

Brand Development Project Manager

Manager

• Improves member value by providing operational, training, marketing and related property support.
• Provides hotel operations consulting services (e.g., revenue management, sales and marketing and property management) to improve property performance.
• Uses all relevant tools to statistically analyze and improve operational success through profitability and guest satisfaction.
• Consistently applies Best Western quality assurance standards by conducting property visits and assessments targeted at improving individual properties and brand image.
• Provides corrective action plans as required.
• Builds member value by conducting field-training workshops for owners, management and staff on varied topics with a significant focus on superior customer care.
• Communicates brand initiatives by promoting Best Western resources.
• Contributes to the team effort with timely communication between members and Best Western departments.
• Achieves production and budget standards by effectively planning and scheduling property visits and travel.
• Ensures a seamless and expedient transition by conducting effective visits to applicant properties.

Regional Service Manager

Operations

• Monitor infrastructure using Datadog, Splunk, and AWS-native tools
• Ensure uptime and performance SLAs for cloud and on-prem systems
• Troubleshoot and resolve incidents across applications, services, and infrastructure
• Perform impact assessments and root cause analysis
• Implement remediation and escalate complex issues to engineering teams
• Follow ITIL processes: incident, change, release, and problem management
• Support disaster recovery, patching, and automation tasks
• Assist with onboarding and connectivity for new hotel properties
• Coordinate technical releases and contribute to project work

Lead Tech Ops Technician

Vice President

• Responsible for driving growth objectives, including strategic relationship building, regional territory management, and performance measurement in alignment with the annual business plan
• Build strategic industry relationships with owners, management companies, consultants, lenders, and key deal influencers, to strengthen brand presence and growth opportunities
• Deliver and manage business results by generating leads and executing deals in accordance with established goals and in compliance with internal and external requirements
• Represent development initiatives for WorldHotels North America, and present applications and deal elements for approval as required
• Partner and collaborate with North American Development staff, as needed
• Manage financial objectives, to include annual budget, to ensure alignment with business goals

Vice President, WorldHotels Development – North America

Marketing Operations

• Serve as the operational bridge between Marketing, Martech Platform team, eCommerce, Web & Mobile Product teams, Legal, internal data teams, and external creative and media agencies.
• Partner closely with Technology Management Office (TMO) to leverage existing Adobe and enterprise platforms to create workflow and content efficiencies.
• Engage with international partners to ensure brand consistency and alignment on operational processes for content creation
• Design and enforce end-to-end workflows for content planning, production, QA, approvals, trafficking, and personalization delivery.
• Configure advanced Adobe Workfront workflows and own AEM Assets configuration including metadata schemas, taxonomies, permissions, and rights management.
• Implement translation automation and modular content practices (experience fragments, design systems, AI-assisted content).
• Operationalize audience coordination and consent-based data usage in Adobe Real-Time CDP; launch and scale journey based orchestrations in Journey Optimizer.
• Standardize campaign intake, asset readiness, trafficking checklists, and QA; streamline handoffs to agencies/ad ops.
• Collaborate with internal technology teams creating dashboards in Adobe Customer Journey Analytics and Content Analytics; collaborate with internal data analysts to translate insights into process enhancements and content investment strategies.
• Ensure alignment with privacy (GDPR/CCPA), accessibility (ADA/WCAG), brand safety, and localization policies; maintain audit trails in Workfront and AEM.
• Act as a player/coach; create SOPs, playbooks, and training materials; mentor team members and build learning paths for Adobe and Workfront certifications.

Senior Manager, Marketing Operations

• Lead and mentor a team of Specialists, fostering a culture of ownership, collaboration, and continuous learning.
• Drive the TechOps roadmap with a focus on: Product team support (PTS), Observability modernization, SDLC observability and DORA metrics, Infrastructure as Code (IaC) maturity.
• Enable Change and Problem Management teams to leverage Datadog observability tools for evaluating release quality.
• Partner with the Incident Response Team (IRT) to ensure monitoring efforts are focused on actionable, high-value alerts.
• Collaborate to reduce false positives, validate operational and technical procedures, and improve alert tagging and mapping.
• Support the IRT team in managing Datadog On-call and Incident Management workflows, including optimization of the Incident Management and On-call analytics dashboards.
• Oversee implementation and optimization of CI/CD Observability pipelines to ensure Operational Readiness standards are met.
• Champion automation of operational procedures to reduce toil and improve reliability.
• Act as a liaison between TechOps, Engineering, Security, and IT to support developer productivity and platform goals.