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Worldwide Sales Operations Representative
Best Western Hotels & Resorts. Execute strategies and initiatives designed to support Worldwide Sales revenue goals .
About the role
Key responsibilities & impact- Execute strategies and initiatives designed to support Worldwide Sales revenue goals
- Serve as a key communication link between Worldwide Sales Managers, hotels, and affiliates
- Manage and respond to WWS Leisure and MICE support inboxes, ensuring timely follow-up and resolution
- Perform administrative and data management tasks, including: Maintaining and updating Excel spreadsheets, Creating reports using functions such as VLOOKUP and Pivot Tables, Managing databases
- Conduct outbound calls to hotels to: Communicate revenue opportunities, Ensure awareness and participation in WWS programs, Support internal processes that enhance efficiency, organization, and sales effectiveness
Requirements
What you’ll need- High school diploma or equivalent
- Experience with outbound communication (phone and email) in a professional setting
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams)
- Working knowledge of Excel functions such as VLOOKUP and Pivot Tables
- Demonstrate familiarity with, or a willingness to learn, AI-driven tools and technologies.
- Prior experience in sales support, hospitality, or operations (preferred)
- Familiarity with distribution channels or hotel sales environments (preferred)
- Experience working with databases or CRM systems (preferred)
Benefits
Comp & perks- Medical/Dental/Vision available day one
- Vacation/Sick- accruals start day one
- Paid company holidays and personal holidays to celebrate what’s important to you
- 401K - company contribution and match (U.S.)
- Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
- Employee discounts/hotel discounts
- Free financial and health wellness programs
- Tuition Reimbursement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data ManagementReport CreationExcel Spreadsheet MaintenanceOutbound CallsSales Effectiveness Support
Soft Skills
Strong Organizational SkillsAbility to Manage Multiple PrioritiesEffective Communication